Bonus & Angebote: Verständnisfrage zu Westcasino Bonus

We wanted to update you in regards to your recent winnings from the 1st Deposit bonus.

 

You will notice a smaller account balance. Kindly note that the System has automatically retained the value of EUR 178.

 

This being a standard procedure for the initial Cash Bonus which is deducted upon withdrawal initiation.

 

This is as per our Bonus Terms & Conditions, “7. Bonus funds from the welcome package (i.e. first, second and third deposit bonuses) will be deducted upon withdrawal request.”

 

Rest assured the bonus deduction only applies to the welcome package bonuses. Your 20 Euro is in your balance and you can choose to withdraw, or play without a bonus.

We thoroughly reviewed your request and we stay by our first statement:
Indeed you took a bonus for your deposit, and this one works the same as the first, second or third bonus so they were deducted as per Terms & Conditions rule mentioned in the previous mail
Although the deposit bonus has different conditions it has the same afterward rules as the welcome package
This bonus helps you to have more winning chances, more playing time
So, taking all of this into consideration the bonus has to be deducted as it is the same with the first deposit bonus