SlottyVegas: [gelöst] Slotty Vegas zahlt nicht aus (Seite 2)

Keylem1401 schrieb am 26.01.2021 um 23:21 Uhr: So antwort vom Casino was eine sauerei ist behaupten kann jeder ich würde gerne einen dieser Spielberichte sehen 

hope this email finds you well. My name is Vaughan and I am the Risk Manager at Slotty Vegas.

First off, I would like to apologise for the time it has taken to get in touch with you and thank you for your patience while investigations have been underway. Please do not interpret our minimal communication as a lack of interest on our part, but it was simply necessary due to the nature of the issue at hand which affected many accounts.

Seeing as investigations have since been completed, we are now able to clarify exactly what happened.

On the 11th of January, a widespread issue was reported on accounts playing games by the Provider ‘Revolver’ on Slotty Vegas. The malfunction caused players to place bets with balances which were insufficient to Support the bets being made, and with no bottom line, it was impossible to lose. Following the report, which affected hundreds of accounts, we began a thorough review of gameplay for all players that played Revolver games, a process which was completed yesterday.

Unfortunately, your account has been flagged as one of those which was affected by the malfunction. When checking your gameplay, we have located the section of play which should have seen your balance finish, thereby ending gameplay should a Deposit not be made. Instead of bottoming out, the malfunction caused the game to credit multiple wins, effectively reinstating gameplay with no possibility of losing. This would continue to happen every time the funds should finish, causing a situation where the player cannot lose.

Considering a malfunction of this magnitude, we are left with no option but to void all gameplay on these games and raise the issue with the game provider and the Malta Gaming Authority. I sincerely apologise for the inconvenience this causes you, and I cannot begin to understand how disappointed you are with the forfeiture of perceived winnings.

With that said, we would like to inform you that your deposit directly tied to the gameplay affected by the malfunction will be refunded in full. I fully appreciate that this is not the outcome you were hoping for, and once again would like to apologise for the inconvenience.

Thank you in advance for your understanding and should you have any questions, do not hesitate to get in touch.

Kind regards,

Vaughan
Slotty Vegas Team
 

Keylem1401 schrieb am 27.01.2021 um 12:14 Uhr: Richtig so etwas werfen sie mir vor was so ein Quatsch ist wenn ich so ein Spiel hätte dann würde ich mir keine 700 Euro Auszahlen sondern 10000 dann würde ich spielen und spielen. Ich vordere Definitiv ein Bericht die sollen mir das mal zeigen 

Gonzo schrieb am 28.01.2021 um 05:19 Uhr: Bei mir ist eine Auszahlung seit dem Wochenende offen, konstant wird gesagt, dass ein extrem hohes Aufkommen an Auszahlungen bearbeitet werden. Habe mit Echtgeld nur in Book of Dead und Thunderkick gewonnen.
Ich denke, dass dem Casino das Geld ausgegangen ist und die sich in den Februar retten wollen, vielleicht um die Reports zu beschönigen. Dieses Casino darf hier nicht so gut gelistet sein! Bei den ganzen Fällen, die hier angemerkt wurden ist es ein Fall für die Blacklist und MGA. Auszahlungen dürfen nicht so lange dauern, wenn alle Dokumente vorliegen.