Betsson: frechheit von betsson bezüglich auszahlung (Seite 3)

 Mathias: Hi, my name is Mathias. 

 Mathias: Hi there Andre, I hope you are well 

 Mathias: How may I assist you? 

 andre: hi i uploaded the email from PayPal that i am not there any more. 

 andre: plus in your agbs "it allways withdraw with the Deposit method" 

 andre: i wanne pay out now. 

 andre: i didnt pay in with paypal 

 andre: u cancelled my withdraw and now there is just the paypal option 

 andre: i dont have paypal since 3/4 year now+ 

 File attachment upload has started. 

 The file paypall.pdf (98.51KB) was received. 

 Mathias: You'll have to get your document approved first, I'm afraid. 

If you have deposited via Paypal first, you'll need to withdraw there before withdraw to method you used next. But you dont have any other options than Paypal on your account? 

 andre: no i dont have 

 andre: and i dont have paypal anymore like u see 

 andre: so pls change it 

 Mathias: Was that the document that you uploaded ? 

 andre: yes 

 andre: the only one i have 

 andre: cause i cant make a new one without the mail. 

 andre: its so long ago 

 Mathias: Okei I see. 

 andre: why shouldnt i pay out there if it would be actual? 

 Mathias: I will need to send this to our relevant team so they can check this for you tomorrow morning. 

 andre: i dont get the problem, 

 andre: thats not the method i deposited with 

 andre: since nearly a year 

 andre: For security reasons and to ensure that money gets sent to the correct person you need to request your withdrawal using the same method as was used when depositing.

 andre: so whats the matter there?? 

 andre: otherwise save the 100 on the method i payed in with and it will be payed out tomorrow 

 andre: but i dont want it to be in my money here still. 

 andre: i feel screwed. 

 Mathias: It does not matter when you deposited I'm afraid. This is only due to security reasons, and when you say you dont have this method available anymore, we need proof of this. 

 andre: and i sent it to you 

 andre: i have no other option then paypal 

 andre: to pay out 

 andre: every method i payed in with should be available 

 andre: your own agbs says so 

 andre: i get it that u need something from me to delete paypal here, but i dont get why i cant withdraw on my bank account which i payed in with 

 Mathias: I am not not autorized to approve nor disapprove documents, and this is only a few people in this office who can. This is for your own safety. 

 andre: it has nothing to do with documents 

 andre: it has nothing to do with paypal 

 andre: that should be a different thing 

 Mathias: It has everything to do with the document. Since paypal is the method you have to withdraw to, we need proof that it is not available for you anymore. 

 andre: cause the only method is paypal which i didnt use for deposit 

 andre: but WHY is paypal the method i have to withdraw to? WHY? 

 andre: For security reasons and to ensure that money gets sent to the correct person you need to request your withdrawal using the same method as was used when depositing.

 andre: explain it to me pls 

 Mathias: If you deposit with paypal first, and then you deposit with Visa 100 000 times after. You still have to withdraw to paypal one time befor you can withdraw to visa 

 andre: where is the sense there? 

 andre: when i deposit with another method its clear that i dont have the otherone anymore i think 

 andre: just wanne understand 

 Mathias: I am only trying to help you here, Andre. But we can not talk about sense, since we can not change our policy. 


And I have explained to you how it works. The only thing I can do here as a Support agent, is to ask if our team can doublecheck the document you sent. 

 andre: then do this please cause there stands clearly that i have no paypal anymore 

 andre: i get this. so i ask u about the sense from your policy there