I'm currently just going through all the German providers, this time Merkur. I must mention directly that the site from the structure makes a very good impression.
The page runs smoothly, games load fluently and above all the information is not hidden in small mini links. Next to the bonus there is an info icon that shows you everything you need to know. If you call games, the RTP is immediately displayed without further ado. The RTP is reduced here as with most meanwhile, but you have to keep in mind that here no 5.3% tax is deducted after each spin, so for a German provider quite tolerable.
Unfortunately, like most German providers only very little selection of games, but this is probably due to the regulation I see there already a red thread pull through. In total, they offer 92 games here, after all, there are Merkur, Greentube... as well as Red Tiger. Unfortunately, Red Tiger has not yet chosen a pleasant solution for the 5 seconds but that's another topic.
At the beginning there is a pretty good welcome bonus, where only the bonus amount must be converted 35x and you can still cancel the bonus if you win before. For this, however, you need the help of support, manual canceling is not provided. I'm still waiting to cancel my bonus, for this you have to open the chat but attention no new tab or you fly out of the chat and may wait again.
Otherwise, you can see the current promo with the 75 weekly free spins that you can get free of charge (against 10 € deposit + 50 € turnover) that it is relatively good bonuses that you actually find so rarely. Since I have not yet been able to make a withdrawal, I must unfortunately leave the point unrated, but the verification takes with 8 hours not extremely long and is within my pain threshold (24 hours).
The casino at least does not make the worst of the regulation which I must already rate positively, but outside of the bonus promotions I currently see little merit to deposit. Maybe that can still change the payout speed.
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Now I have to update and something unfortunately criticize:
- Not only do you always have to wager real money, but there is a so-called win waiting period here. I have never heard of such a rule. This means that whenever you have a win, no matter if you are plus or minus afterwards, you have to wait 60 minutes before you can request a payout. For example, if you had a good hit and you want to cash out a part of it, it won't work. You have to wait for an hour before you can request a payout.
I wait my hour now and then I think a second time whether I want to play there. This is a really unnecessary regulation. I doubt that it is prescribed by law as the chat employee told me, but I did not want to argue with the support and accepted it.
Further update:
Payouts now work relatively quickly. As soon as you pay out, it can no longer be canceled by hand and is also quickly on the account. So far so good. However, this site has many bugs that are not fixed. You can partially bypass the 5 minute break, but sometimes you have to wait two or more times for no apparent reason. Often individual games suddenly no longer go for several days and then everything is fine again.
The connection to games is interrupted at some times and if you are unlucky you can't start any games at all. The support puts it to the "specialist department" and there exactly nothing will happen, they just wait until it happens to go again with one. Sometimes days, sometimes weeks. Sometimes only single providers, sometimes everything. They act as if you are not able to open a slot or restart your computer. Who writes to the chat gets a copy paste answer before you can answer they have closed the chat. One comes into a queue and zack copy paste closed.
When it works a solid casino, but this site has many other little bugs outside of that and feedback can't really be given anywhere here because you just always get "clear cache, different browser or a tutorial" which can sometimes seem very provocative when that comes up several times in a row and you have no chance of getting a real answer.
In short, there are much better offers, certainly also worse but my opinion has now unfortunately changed very negatively here and I have very bad numbers to show in any German casino. But at 90% I also do not expect much except a little back and forth and then gone.
This review has been translated automatically