Thought at the beginning, wow great online casino with virtually all the games you can have, but unfortunately turned out to be a very dubious provider within a very short time.
I have the following experience with Lapalingo:
First, I would like to criticize the inexistent mail support. Have written several times via e-mail and contact form this provider, but not once received a response.
In certain games, the win was not given during normal game play. Have reported it with screenshot via mail and of course received no response.
The bonuses and its rules are also very dubious. Because in addition to the bonus amount you also have to convert the deposited amount X times. I also noticed 3 times in a row during the implementation of these bonus conditions that the wins are high until you have fulfilled the bonus conditions. After that, it goes strangely rapidly downhill. Can of course now be commented with luck or bad luck of the provider. But equal 3 times in a row in exactly the same way!? Shall each / each think of their own.
Even worse it went to me with a 10 euro "no deposit" bonus. Had myself deposited 30 euros and accepted this bonus. I have won quite a lot in comparison and also played for a long time. When I wanted to try it with Mega Moolah, I noticed that the bonus conditions were not yet met and tried to find out how much I would still have to convert. Must emphasize again at this point, because of a 10 euro bonus, win / balance was at this time at 663 euros so 22 times my deposit and over an hour of play at stakes between 1 - 4 euros. As I said, when trying to find out how much I still had to convert, I got on a button on which bonus reset or the same stood and there were suddenly 563 euros gone. So I only had 100 Euro credit on it.
When asking friendly via chat (via mail you get no answer) to reset this unwanted action so that I have my 663 euros back on my player account, I was told that it is granted in no deposit bonuses in any case a maximum win of 100 euros. All other wins gibts simply without if and but not. So it would bring nothing to undo this. In the bonus conditions is first of all that these must be converted 35 times (also the no deposit bonuses). If you then scroll down further and read through the entire conditions exactly, it says at some point, that with this no deposit bonus just only 100 euros win will be paid out. Of course my mistake not to have read through everything. But how many of us players also do that consecutively? Above all, if I first read this (mis)information with the 35x conversion, I have my answer and do not read more tons of information. An honest provider could have simply made me aware of this in the email with which I was informed of this bonus.
In the end, of course, I was allowed to do without the 563 euros, have not received a response to my complaint to this day and the attempt with the remaining 100 euros to achieve the previously achieved win turned out strangely bad, because lo and behold, hardly have I fulfilled the turnover requirements, there are no scatters, bonus games or other winnings.
Coincidence for the 4th time in a row ? Who believes it ..
I do not know the legislation as these online casinos are controlled or audited. However, one thing I think from my many years of experience and that is that when playing "normal" I can / would like to believe that this is controlled. But if bonus conditions come into play, the legislation must be different, that is, the provider can be managed differently. In the sense, during the bonus you win easier, then the usual win payout percentages of the individual games apply. However, as I said, this is my personal opinion, which is not based on any legislation.
Should anyone among you know, I would be grateful for an info.
This review has been translated automatically