Jokerstar Casino review

The next provider with a German licence, Jokerstar Online Spielothek, has been online for a few weeks. I decided on the next detailed test of a provider with a German licence in November 2022. With the well-known slogan "Reach for the stars!" Jokerstar advertises its online casino. Find out here whether it really does reach for the stars.

Jokerstar is a company that belongs to the Kling Group. The Kling Group originated in 1954 in southern Germany, making Jokerstar the next traditional company after Merkur to take the step towards online gambling. They now employ almost 1000 people in over 165 different locations, both online and offline.

The special trademark is the funny Joker, which can be seen both online and offline. However, just like my previous reviews, this article focuses exclusively on my online experiences.

Like other providers with a licence from Germany, Jokerstar also offers the popular Merkur and Novoline games. Accordingly, Book of Ra, Lord of the Ocean or Eye of Horus are also part of the game. Jokerstar also offers a wide range of deposit methods, including Visa, Mastercard and giropay in addition to instant bank transfer. I will go into more detail about the existing and future payment providers in the section "Deposits & Withdrawals".

Unlike Merkur Spiel or tipwin, sports betting is not offered and is therefore limited exclusively to the slot games. After JackpotPiraten, BingBong, tipwin and Merkur Spiel, Jokerstar is now the fifth online casino that I have tested. 5-second spins and deposit limits seem to be becoming the norm. I will be happy to report to you in detail in my test.

Personal experience

The Jokerstar online casino opened its doors a few days ago, so it was quickly clear to me that I would also like to test Jokerstar. Especially the Merkur and Novoline games set online casinos like Jokerstar or Merkur Spiel apart from providers without a licence from Germany. I already liked the welcome bonus very much. At Jokerstar, it is called the "Get Started Bonus" and offers a 250% bonus up to 100 euros. In addition to the deposit bonus, 30 free spins are also possible on Book of Ra Deluxe. I'll explain exactly how the bonuses work again in the "Bonus & Promotions" section. Small spoiler: I liked the welcome bonus.

Before I activated the bonus, I had to register, of course. As with other providers, everything standard is asked for here, such as email address, name, address and date of birth. What was new for me was that I was asked for my IBAN at the beginning of my registration. You can read more about how the registration process works in detail in the section "Registration at Jokerstar Online Casino".

Now I had the opportunity to choose a monthly deposit limit. As usual, I set it at 1000 euros. Unfortunately, due to the new German licence, it is not possible to set the limit a little higher.
As a deposit method I chose Mastercard, so I could be sure that my deposit would be placed within a few moments. Since I really liked the bonus and its conditions, I decided to claim it. With a deposit of 100 euros I got 250 euros bonus money, 250 percent even.
Especially for providers with a German licence, this bonus is really good.

Joy and frustration with Book of Ra

With the German licence, one of my all-time favourite slot machines, Book of Ra, has returned to the laptops, smartphones and tablets of the republic. It's nice to see that Novomatic has once again decided to integrate the popular Egyptian slot.

Book of Ra is a very classic Egyptian slot that most players know from the early days. The highest paying symbols in this slot are the Golden Books, which take you into Free Spins, and the explorer with the brown hat. The popular Play'n GO Book of the Dead slot is based on this machine. A very good copy, in fact. If you want to take a closer look at the different outcomes, you can always open up the 'Pay Table' and take a closer look at the different symbols. In addition to the pay table, you can also trigger your spins and change your bets at the bottom of the screen. That's exactly what I did. I set my spin to one euro and hoped for a nice win. Unfortunately, the auto start feature has been removed due to the new German licence. I've always been a big fan of this feature, but now I realise it's very much a matter of habit and I don't miss it at all.

After a few spins I started to see small wins, getting 3's combinations of the Pharaoh and the Spider. Unfortunately, there were no free spins or golden books to start with. As with most online casino, Jokerstar lets you play with real money first and then with bonus money. As a result, I lost real money almost every round, but that's part of the experience. Before that I was doing extremely well as you can read in the previous reviews.

I decided to lower the bet a little and instead of playing for one euro, I played for 50 cents. Shortly afterwards I found myself on the Free Spins! The three golden books appeared and I was hoping for a big bonus symbol. I was not so lucky and received 'only' a letter. At least a "K", which stands above Q, J and the 10. In total, there should have been ten free spins, giving me a win of 42.20 Euros. Considering the low 50 cent bet and the relatively weak bonus symbol, I was generally satisfied and played a few more rounds. This time again with a one euro bet, unfortunately without much success, so it was time for a break.

Eye of Horus by Merkur

After a break of just under half an hour, I continued. I decided on the next Egypt slot machine. It was time for Eye of Horus from Merkur! The game has 5 reels, 3 lines and 20 paylines. With an account balance of around €290, €40 of which was real money and €250 of which was bonus money, I started to play.

I decided to play with the maximum bet again and set the bet button to one euro. The reels spun and I was happy to see a game on my computer that I had known for many years from the landbased casino next door. Unfortunately, the outcome of my Eye of Horus session was less pleasing. Neither goals nor free spins were granted to me. I was losing more and more real money.

Free spins as part of the welcome bonus

With my real money now used up, I decided to activate the 30 free spins offered in the Book of Ra Deluxe game. This gives new players 10 free spins spread over three days. So I played 10 free spins at 10 cents each. Again, without much success. On each of the next two days after registering, I had 10 new free spins, but again, without much success. I was able to activate the free spins in the navigation bar.

Football Super Spins

Just in time for the World Cup, I wanted to try my luck on a football slot machine again and of course I found it at Jokerstar. The Football Super Spins slot machine is from Gamomat / Bally Wulff and was developed especially for football fans.

It has 5 reels and 3 lines. Various football symbols have been incorporated into the machine to give it a real football feel. As well as a ball and goalkeeper's gloves, there is also a coach and the classic letters found in many other slot machines. The coach pays the most, followed by the golden trophy and goalkeeper gloves. I read through the bonus terms and conditions again before I started playing, but I couldn't find anything out of the ordinary. I will discuss the bonus terms in more detail in the Bonus & Promotions section. So I started playing.

I bet one euro per spin and let the various football reels spin. After about 20 spins, I hadn't made any significant winnings. I decided to end my session for the day and continue playing the next day.

Misfortune, another deposit and a nice win

The next day it was time to move on. I tried various Merkur, Gamomat and Pragmatic Play machines. Unfortunately without much success. As a result, my bonus money was getting smaller and smaller and at one point it was close to zero.

However, I didn't let myself get discouraged and made another deposit, this time for 50 euros. With the deposited money, I tried my hand at the classic Book of Ra slot again and finally got lucky. After a few spins I saw the books and also the Pharaoh as a bonus symbol! I played with 80 cents and immediately made a short fist pump.

The winnings in my account amounted to 128.25 Euros, which I was able to withdraw. I also chose Mastercard as my withdrawal method and was able to withdraw my winnings after successful verification.

The creators of Jokerstar have not experimented with design. Apart from the aforementioned joker and the small logo in the top left-hand corner, Jokerstar does not stand out much from other online casinos. The dominant colours are white and dark blue.
At the top right of the screen is the option to register or log in to an existing account. The same applies to the left-hand side, where you can also access Promotions, Races, Help & FAQ and Safe Play. In the middle of the main page you will again find sliders pointing to various bonus offers. In addition, depending on the current situation, either maintenance or other news will be announced.

Scroll down a little on the homepage and you will come to the icing on the cake of any online casino, the games. Here you have the option of filtering by various menu items.

• Most popular
• Arcade
• Books and Fruits
• All games
• New Games

You can also click on various sliders to activate further filters such as Retro/Classic, Medium Volatility, High Volatility, Big Win, New and Provider. You can also filter by features such as Cluster, Extra Reels, Fixed Jackpots, Respin and Hold and Spin. Other filters include various themes such as

• Adventure
• Ancient
• Asian
• Books
• Cash / Gold
• Food & Drink
• Fantasy / Imagination
• Film / TV
• Fruit
• Thriller
• Musical
• Retro / Classic
• Sporting
• Christmas

As far as languages are concerned, Jokerstar is only available in German, but this may change in the future, as Jokerstar is still in its infancy.

App and mobile use

There is currently no separate app for the Jokerstar Online Casino, but you can of course play on your mobile. To do this, simply visit the casino's mobile website. I recommend downloading the Google Chrome browser here and trying your luck. In my review, I also looked for an app and even found a Jokerstar app in the App Store, which looks confusingly similar to the original, but was definitely created by a different operator.
Apart from a few minor hiccups, the mobile version works very smoothly. I tried Jokerstar mobile on both my iPhone and iPad. However, most of my testing was done, as usual, on my MacBook.

Registration at Jokerstar Online Casino

No registration, no game - this also applies to the Jokerstar Online Casino. Therefore, registration is absolutely necessary if you want to try your luck. Let me explain how to register at Jokerstar.
Once you have landed on the casino's main page, look at the top right of the screen and click on the yellow "Register" button. You will then be asked to provide the following information

• E-mail address
• Mobile phone number
• Your password
• Your Gender
• Your first name
• Surname
• Date of Birth
• Place of birth
• Nationality / Citizenship
• Account number / IBAN
• Postal address

Once you have created your account, you will receive an email confirming your new Jokerstar account, just as you would with any other site.

Important information: The registration is free of charge, the request for your IBAN / account number is only for the payment of your winnings.

Important points to consider when registering

These points are mentioned in all my casino reviews because I believe they are extremely important when registering with a new virtual gaming provider. Making mistakes here can result in you not being able to withdraw your winnings.

• Please create only one account at Jokerstar. Unfortunately, operators often complain about multiple accounts or multiple registrations. Players who create multiple accounts are in violation of the terms and conditions and must expect their accounts to be deactivated and winnings to be forfeited.
• Creating an account using false information is also a violation of the Terms and Conditions. Register with your correct details such as name and date of birth. There will be a verification process at a later date where accounts will be checked for accuracy.
• You must be at least 18 years old to play! Do not register until you are of legal age. Accounts created when the player is a minor will be deactivated by the relevant department with immediate effect.

Verification: You can verify your account as soon as you register. You will need either a scan or photo of your passport/ID card. You will also be asked to verify your payment method and address. In most cases, a bank statement will suffice. Sensitive information such as account balances can of course be redacted.

Although Jokerstar has only been on the market for a few weeks, it already offers almost 190 slot games from four different suppliers. These include games from Gamomat, Greentube / Novomatic, Merkur and Pragmatic Play. As you might expect from the big names in the industry, the quality of the games is high. If you can put up with 5 second spins and no autostart, you will definitely have fun here! The following are among the nearly 190 slot games:

• Book of Ra
• Eye of Horus
• El Torero
• Dolphin's Pearl
• Lord of the Ocean
• The Dog House Megaways
• Sizzling Hot
• Diamond Link: Mighty Elephant
• Magic Mirror Deluxe
• Gladiators
• Triple Triple Chance
• Ultra 7 Wild

When I contacted customer support, they confirmed that more operators and games will be added to Jokerstar in the coming weeks. Another point that shows that Jokerstar is still in its infancy. Unfortunately, I was not told which games or providers will follow.

As mentioned in the introduction, Jokerstar Online Casino offers several different bonus promotions. I will be happy to explain how each of the bonuses that are already active work. Other promotions such as the "Back in Time Bonus Promotion" have already been announced and are in the planning stages.

Your Get Started Bonus – Welcome Bonus

This is where the Book of Ra explorer laughs!

Jokerstar Online Casino is offering a welcome bonus of 250% up to 100 euros on your first deposit. There are also 30 free spins spread over 3 days. As usual, I have also looked at the bonus terms and conditions. Here are the main points:

• The maximum bet is 1 euro per spin.
• The general bonus terms and conditions always apply.
• Your bonus + deposit must be wagered 30 times before it can be converted into real money.
• You have a total of 21 days to use the bonus money and fulfil the bonus conditions.
• The bonus can be cancelled at any time, but any winnings will be forfeited.
• The free spins are valid 24 hours a day.
• The maximum prize for the free spins is €100.

Jokerstar Races

Jokerstar Races pit you against other Jokerstar players on a regular basis. To compete against them, you must first click on the Join button. Then you play one or more of the participating games.

The prizes that Jokerstar raffles are announced at least 24 hours before the start of the race.

• The minimum bet on any of the selected games is at least €0.40 per spin and the minimum number of spins to participate is ten.
• Only spins played with real money will count. Spins played with bonus money do not count towards qualification.
• You earn points by hitting the win multipliers in the games selected by Jokerstar.
• You can check your current position at any time during the race.
• All weekly and monthly winners are listed by name in the winners portal on the race page.

Special Jokerstar Bonus

At Jokerspins you can choose between 25 or 50 cash spins, which you will receive simply for subscribing to the newsletter.

Deposit at least 20 euros and wager at least 30 euros within 3 days of registering. Or deposit a minimum of 20 euros and wager a minimum of 50 euros within three days of signing up.

You will receive your 25 or 50 free spins within 72 hours of meeting the above conditions. You will simply be notified by email.The mentioned Cash Spins will be granted on the Novomatic slot machine "Book of Ra Magic". Any winnings will be credited to you after you have wagered 1 x the number of Free Spins.

Additional Jokerstar Bonuses

Another 20 Super Spins are waiting for you if you deposit another 25 euros within 7 days of registering. Of course, you must also have subscribed to the newsletter.

The 20 Super Spins will be offered at a value of 1 Euro, again within 72 hours of fulfilling the conditions. This time in the 'Lord of the Ocean' slot. In this case, the Super Spin winnings must be wagered 30 times before any winnings up to €250 will be paid out in real money to your casino account.

Customer support is one of the most important departments of online gaming companies and technology companies in general. That is why Jokerstar is positioned in this area. You can reach the support either via live chat or e-mail. The email contact is the classic hilfe@jokerstar.de.

The fastest way to contact them is via chat, but it seems that Jokerstar still needs to hire more people for this area. Live chat is available from 9am to 9pm on weekdays and from 10am to 4pm on weekends and holidays.

As well as the contact options, you can also open the FAQ and search for the answer to your question.

In my tests, I waited almost 10 hours for a reply to my email, while I was helped in a matter of minutes in the live chat.

In terms of security and support, Jokerstar has positioned itself broadly, but this is assumed by the "new" licensor from Germany. What other changes the new licensing brings with it, you will learn in the next point.

Changes due to the German licence

As internet gambling in Germany has undergone a number of changes over the past few months, I'm going to go through the main changes again in this section.

• 5 second spins: No spin can last less than 5 seconds.
• 1000 Euro deposit limit: Regardless of your financial status or previous winnings, you are only allowed to deposit £1000 per month.
• Legal clarity: Online gambling is legal in Germany.
• Return of popular payment providers and games: Due to years of legal ambiguity, game makers and payment providers pulled out of internet gambling. Now providers like Merkur and PayPal are back.
• High privacy: Players are stored centrally in the OASIS file and are excluded from all types of gambling if they are blocked by a provider with a German licence.
• Lower RTP's (return to player): Unfortunately, providers offer their slot games with a lower RTP than providers with a Curacao or Malta licence can currently offer.

Although Jokerstar is a relatively new gaming provider, they offer a variety of deposit and withdrawal methods. As with other providers, it is important that you use the same payment method at Jokerstar that you used to make your deposit. The following options are currently available:

• Sofortüberweisung
• my paysafecard
• giropay
• By Visa
• Mastercard

The minimum deposit and withdrawal amounts are both 10 euros, which is very positive. According to player support, withdrawals are only made on working days, so it took me two working days to get my 128.25 euros into my bank account. This is a reasonable amount of time as your own bank has to process the payment as well.
If you decide to cancel a withdrawal at short notice, this is also possible at Jokerstar, as long as the withdrawal is not in an advanced status.

My conclusion about Jokerstar Online Casino is positive in almost every respect! You can see that it is still in its infancy, but on the other hand it has a lot of potential to establish itself in the regulated market. I suspect that the support hours will be extended in the near future and that the game portfolio will also increase. The various regulatory points surrounding the German licence are untouchable for the provider. At the moment, Jokerstar, Merkur Spiel and Co. have to comply with the legal requirements. Hopefully something will change in this area in the medium term, so that we can find a safe but less restricted gaming experience.

Until then, I hope you have a great time playing and that you win a nice prize or two.