Have yesterday evening deposits and at midnight today, made at VJ via TRUSTLY, because an IMMEDIATE TRANSFER with my bank is not accepted by the provider.(Postbank)
So 4 online transfers with Mobile Tan procedure in total.
As you surely know, a transfer without Dispo is only in the credit area, which had my bank account.
If it is not sufficiently available, you get here a message or only garkeine Tan numbers.
My account was sufficiently covered..the transfers ran as usual, were executed and my account thus debited
..after entering the Tan and confirming the payment I would be directed by Trustly back to VJ in the.it immediately said, deposit canceled.
I logs out..logs in yet, looked in my transactions in the members area after my balance still did not become more.
On it in my online banking
Transfer ..CHECK
Account covered CHECK
accordingly debited..check ..AUUUUTTSCHI..
Thought I'm something beside me, and of course immediately made further.... CHECK transfer with further...... Ouch.
Exactly the same.
I would like to mention that it was before..never the case.
Account debited but credit to game account not credited but further 2x cancelled.
In between I contacted support via email with screenshot
*How tiring and frustrating*
Often takes a very long time until you take one, and if very amateurish with apparent standard texts.
The live chat is available from 10 to 22 clock, and emails I got until then only, in the afternoon to SandmannZeit
and if you have bad luck, not even German-speaking. HOW GEIL...
Current information from the support
I should wait 24 hours whether something is credited to my game account
..one would go from a connection error ?..from??WHUUAAAT?
um...
(transfers went as usual and VJ immediately gave a cancelled), connection error probably rather in breathtaking speed....Not!
If it is not the case I would like to contact you again HAPPY with screenshot of the outgoing transfers.
HUUUST****
1 live chat, 3× support via email WITH SCREENSHOTzzzzzz
... I am curious...how long this should go with the tough customer service is probably noticeable, rather annoyed instead of courteous and problem-solving.
Meanwhile, it is probably only small amounts, yet a total of just under 99 EURO. The times just GONE and I just rather one on "Frozen" make than to be amused.
For me the thing is self-evident.
Look that the coal comes ashore..and quickly away there.
This review has been translated automatically