Edit (09.01.2020): Support, see at the very bottom
Twin is not too long on the market. I had read something (positive) about the casino here at GJ in the forum a few months ago and then simply registered. But even before registering I had already fallen in love a little bit, because the biggest plus point of Twin is the site itself. Nothing is overloaded, everything, really everything runs fast and uncomplicated (menu items, slot starts, etc.). Not a single hitch so far. And when you leave a slot, you are immediately back at the game overview. That's how I like it. With such a well-rounded package, I think many casinos can not keep up. By the way, I play on PC with Linux OS.
For me, it is important that I can try out the slots beforehand with play money. Some casinos don't offer that (anymore) or you have to be logged out to use that. At Twin you can choose if you want to play the slot with real money or just for fun. Very good!
The page layout is well done - except for the search. It just feels wrong to me that it's in the top left corner. But once you play at Twin often, you know where to click. Otherwise, the site is well organized into New Games, Trends, Recently Played, Live Casino, Twin Highlights, and so on. You can also narrow down the slots by operator, features, popularity, theme and jackpot. I think there are almost no wishes left unfulfilled.
Verification was fast, about 6 to 8 h, I think, maximum. Payout afterwards was quick - for my other ones as well.
Maybe worth mentioning are the Twin Races (tournaments for prize money) against other players and the loyalty bonus level with free spins.
There are also free freespins from time to time, as well as deposit bonuses (conversion mostly 35 or 40 times) or something for birthdays.
If you are looking for a new casino, you should visit Twin - you will not be disappointed.
I can't rate the support, I haven't had to use it yet.
Edit:
Now I can evaluate it, and it is very bad. From mid-December 2019 to early January 2020, there was the Xmas Game, where you could roll the dice 2x a day. On the way to the finish line there was either free spins, deposit bonus or rivets. At the finish line everyone should get 50 free spins in one of 5 slots. I reached the goal after a few days, but the free spins were not there. I sent a mail to the support, told them about it and supporter #1 said I got free spins in Holiday Season "yesterday" and I should open the slot. I was sure that I had no FS in Holiday Season on the way to the destination, but opened the slot anyway - no FS in it. I replied that I was already at the destination and there were no 50 FS in any of the 5 displayed slots, also there are none in Holiday Season. Answer: take other browser, other device, clear cache etc. I wrote back that this did not help. Supporter #2 replied with a standard answer (and explained me the general rules of the XMAS Game, or in short: just roll the dice). I answered again, I can't roll the dice anymore, I'm already at the finish and I added another screenshot. Now Supporter #3 replies that there is the 50 FS only for the first 50 players who reach the finish and I am not among them. I replied that this is wrong, everyone gets 50 FS, but the first 50 players to finish get 100 FS (I attached a second screenshot with the winning message). Reply from #3: I forwarded this to the appropriate department. Two days later Supporter #4 gets in touch: She apologizes for the misunderstanding of the colleagues and said, I haven't finished the XMAS Game yet, so there are no free spins. She left with a "Feel free to continue rolling the dice! There will be 50 free spins to claim at the end of the game." I felt like I was being made fun of and left it at that.
Conclusion: Support very bad.
This review has been translated automatically