Verification annoying and tedious, game selection good, everything I like to play is there and I also like the layout. The bonus offers are okay, but irrelevant for me, since I generally play without bonuses of any kind. But I have noticed at Twin once again how important a smooth verification is to me in an online casino. Without verification, nothing can be paid out at Twin, i.e. the option is only available after verification. And my verification is now dragging on for 10 days and is still not completed, for me absolutely incomprehensible
First, my phone bill was not accepted 2x as proof of address, screenshots from my bank statement were not accepted either (which I can still understand), photos from the bank statement were not accepted either, another utility bill was not accepted either. All documents were processed 1 to 2 days. Wednesday morning I sent the account statement in pdf, Perso front and back and another utility bill via email AND uploaded the account statement and the bill on the site (Perso was already accepted, but I sent it again anyway). Today, after more than 96 hours, these have not even been processed. With exactly the same documents I was verified at Videoslots.com in 15 minutes (absolute record so far), at Rizk it also took only half a day. And I am also registered at all other known online casinos and everywhere it went faster than at Twin. For me as a player, there is nothing worse than having to wait forever for money, so I can NOT recommend Twin!
Edit: After 12 days my account has finally been verified.
This review has been translated automatically