After I have deposited a nearly year now and then there what and could often play long with my money I finally had nen real success there. I was a bit scared by the statement here that there are 10-20% fees on withdrawals - this statement is only "partially" correct. The fees in the amount of 10% are only charged if you have not converted his deposit at least 2x. This should be mentioned here.
Normal withdrawals have NO fees.
Verification
Contrary to many voices here, I can report a positive verification within 24 hours. Somewhat inconvenient for me was that I also had to verify my bank account because I had previously deposited via Trustly. I had to provide a current bank statement (which is normal) but also one of the last Trustly deposits from online banking. But since these were half a year ago I couldn't do that anymore - my online banking only went back 100 days. Slottyvegas but a screenshot from a corresponding account statement (half a year old) with the bookings then accepted. What I felt very fair - other casinos would certainly have made a mosquito the elephant.
Support
No matter when and what I have turned to the support - the MA were ALL competent and helpful. Unfortunately, you do not often experience this. I could also always reach a German-speaking MA and never had waiting times.
Payout and limit
This is a bit annoying a max. cashout of 5,000/week and 25,000/month is for Highroller something uninteresting - ok I just won more than 5K - is not everyday. But you can directly request all payouts and are also deducted from the balance. The amount where over 5K goes - is simply processed a week later. (you can see it under the transactions - here you can also - what you should not ;) - cancel the booking)
Withdrawals on Visa card must be divided into 2.500/per transaction. Withdrawals must always be made to the last deposit method.
Mobile version:
Actually, when I was playing at home on my mobile, I was extremely annoyed that I couldn't play BTG and PNG slots on my iPhone. Was absolutely not possible - games opened too big and crashed the browser - zero chance. This is of course bullshit - BUT - this is exactly what made me play almost only NetEnt slots - these ran without problems, also Pragmatic and Redtiger - and then I had my big hits here (DOA2 and Vikings). I certainly would have played fewer of these slots if the rest had worked. So there is a need for action here for the casino in the interest of the players but also in their own ...
Player protection - limit:
One of the few casinos that really takes the loss limit seriously. Many casinos go and say loss it is only when it comes off your deposit - but as long as you have enough on the balance is yes no matter. And this is exactly where they are really correct - you set a 1 euro limit per day and can also gamble exactly only 1 euro per day - then you fly out of the game with the reference to the limit settings - that's exactly how it should be. The limits can be changed only as their rotation is - i.e. daily within 24 hours - weekly within a week, etc. - so that the game is not closed...
By the way, the exact timestamp counts when changing the limit. If I delete my daily limit at 15:23 today, it will be lifted at exactly 15:23 the next day - not earlier and not later.
Conclusion:
After my AZ stood 4 days on pending - and I then still 2K (which still stood on the balance) verballert then finally the AZ of the submitted 2x 2.5K - which is the max. weekly cashout finally processed. When then in the OC at the AZ "success" stood it took another 2 days until it was on the credit card. I fands just annoying because there was zero reason for everything together over a week to need. Therefore, the big minus point for me.
This review has been translated automatically