Dutch authority puts pressure: Casinos pay out too slowly

The Dutch Gaming Authority has issued a warning to 13 gambling providers. According to the authority, the providers concerned pay out too slowly or make it disproportionately difficult for players to pay out. But do the warned online casinos now have to expect a fine and who is the contact person in Germany when it comes to slow payouts in online casinos?

The Dutch gambling authority Kansspelautoriteit (KSA) has taken action against a total of 13 licensed gambling providers and issued them with a written warning. The reason for this is unacceptable delays in the payout of winnings. By making payouts too slow and difficult, the gambling providers are in breach of the Dutch Gambling Act. At the end of June this year, we at GambleJoe asked ourselves whether the majority of Dutch gamblers actually play in legal online casinos.

What does the Dutch Gaming Authority criticise in detail?

In the Netherlands, gambling providers are legally obliged to process incoming payout requests quickly and not to hinder them unnecessarily. In this context, online casinos in the Netherlands are also not allowed to impose ‘structural requirements’ on a payout.

In practice, this means, for example, that no minimum amounts may be set for payouts. The bonus conditions may also not prevent players from withdrawing their previously deposited real money at any time. In the spring of this year, the Dutch Gaming Authority reminded all licence holders to ensure smooth payouts.

The KSA has now issued warnings to a total of 13 licensed gambling providers. The gambling watchdogs have found that nine providers are actively hindering player payouts. In the case of a further four providers, there was at least a suspicion that they were not processing payouts quickly enough.

Overall, however, the Dutch gambling authority was satisfied with the behaviour of its licensees. Most providers fully comply with the legal regulations. This is probably also due to the fact that the KSA is known for its consistent approach to breaches of the rules. Last year, for example, we reported that the KSA imposed fines totalling 25 million euros on gambling providers.

Are slow payouts also a problem in German online casinos?

So far, there have only been isolated complaints about slow payouts in online casinos with a German licence. In Germany, the Joint Gaming Authority of the federal states (GGL) is responsible for ensuring compliance with legal regulations.

If an online casino refuses to pay out or takes an unnecessarily long time to do so, players can contact the gambling authority at any time. However, online casinos are legally obliged to carry out verification before the first payout. This process usually takes a few working days.

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