Sportsbook Complaints: Sports Betting Cashout Rizk.com

kzm32 wrote on 01 Nov 2019 17:02: Hello everyone,

and indeed I also do sports betting from time to time
Currently I have a ticket running where "actually" cashout is available

However, as soon as I click on it and confirm a second time I get a red exclamation mark

Has anyone ever had this?

Chat can not help me with the statement
Quote:
"Unfortunately the cashout feature is not guaranteed, this can be removed by the betting Provider at any time."

whereupon I said of course that it is still there and clickable. (do I have a thinking error? If cashout is apparent it should be acceptable or?)

Chatpartner:
I know, but unfortunately we have no influence on the cashout function

Me:
if not you then who ?

Chatpartner:
As I said, the betting provider has absolute power over the cashout function.

then I got the terms and conditions sent


33.8 Cashout - You have the option to cash out money placed on bets in certain cases. We have full discretion to determine which markets allow the cash out feature, and we also have the full right to suspend a cash out option at any time. The Payout Feature gives you the option to redeem an unfinished bet (the "Payout Option") at its cash value (as determined by us in our sole discretion) subject to the following conditions:
1. The Payout Option is not available for all Events, but only for certain selected Events, both pre-match and pre-match.
2. The payout option is available for both single and multiple bets.
3. The payout option is not available for free bets or when bonus funds are used.
4. Errors and delays, as stated in the previous paragraphs 33.5 and 33.6, may at any time affect the possibility or another possibility of a payout option. If, due to such errors or delays, an offer is removed or the rate fluctuates, the payout option cannot be used.
5. We reserve the right to discontinue the functionality of the Payout Option in its entirety or with respect to selected markets or events at any time.
6. If you have successfully used the payout option in relation to a bet, payouts in relation to a "paid out" bet will be settled immediately. Events following the relevant bet will not be taken into account at any time.
7. If we know or suspect that you have notified the payout option when the outcome of an event is known, we reserve the right to void the original bet that you attempted. In these circumstances, the original wager will be returned to you upon request and all wins will be confiscated from you and forfeited.



may someone explain me my thinking mistake?

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