Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Sportsbook Complaints: Nucleonbet Withdrawal Issues First, then Balance Reduction for 500€

Topic created on 02nd Feb. 2024 | Page: 1 of 1 | Answers: 3 | Views: 899
Amorsaitl
Hello Community,

I have experienced quite a lot of issues with Nucleonbet site, which I wanted to share with you. I started to register on 08.01.2024, as I saw attractive Welcome bonus conditions.
I was already suspicious about the site, but the design and everything else was quite smooth. So I on purpose verified upfront before starting to place bets - just to be sure!

Unfortunately, I have lost my first two bets and also the Deposit incl. bonus. One week later, I have received a Reload bonus, where I thought - ok let's give it a shot!

There, I have won my first bet (200€ - 700€) and lost my second bet (200€ - 0€). As my balance showed, that those 700€ were real money and the bet with the bonus was lost, I tried to withdraw that account balance - starting with 15.01.2024. My withdrawal got delayed more than two weeks. After sending plenty of additional documents (selfie with personal ID, mobile phone number bill, additional bank statements etc.) which were accepted, I got a standard reply that I have violated "some terms" and that they have reduced my account balance for 500€. 

In total I have placed 4 bets after registration! The bet placed with bonus was lost, the bet with real money won and obviously they did not like it that I wanted to withdraw my account balance of 700€. I do not know how someone can violate any terms by placing 4 bets, and neither they can explain! After the e-mail from Nucleonbet yesterday, my balance got reduced from 700€ to my original deposit of 200€. As I am a bit afraid of the integrity of the Nucleonbet site, I immediately wanted to withdraw at least the 200€, resulting again in delaying even the withdrawal of these 200€. There was no communication why and how this 500€ were taken away...

I have already tried to contact MGA and MADRE - so far no reply. Has anyone some suggestions on this?


Thanks in advance and Best regards!

chriss1808
Experienced

Amorsaitl wrote on 02.02.2024 at 16:51: Hello community,

I have experienced quite a few issues with the Nucleonbet site that I wanted to share with you. I started registering on 08/01/2024 as I saw attractive Welcome bonus terms.
I was already suspicious of the site, but the design and everything else was pretty slick. So I purposely made sure before I started placing bets - just to be sure!

Unfortunately, I lost my first two bets and also the depositor including the bonus. A week later I received a Reload bonus which made me think - ok, let's give it a go!

There I won my first bet (200€ - 700€) and lost my second bet (200€ - 0€). Since my account balance showed that this €700 was real money and the bet with the bonus was lost, I tried to withdraw the balance - from 15.01.2024. My withdrawal was delayed by more than two weeks. After sending many additional documents (selfie with ID, cell phone bill, additional bank statements, etc.) which were accepted, I got the standard reply that I violated "some conditions" and that my balance was reduced by €500.

I placed a total of 4 bets after registering! The bet with the bonus lost, the bet with real money won and obviously they didn't like that I wanted to withdraw my account balance of 700€. I don't know how anyone can breach the terms and conditions by placing 4 bets and they can't explain it either! After the email from Nucleonbet yesterday, my balance of €700 was reduced to my original depositor of €200. Being a little afraid of the integrity of the Nucleonbet website, I wanted to withdraw at least the €200 immediately, which in turn resulted in the withdrawal of that €200 also being delayed. There was no communication as to why and how this €500 was withdrawn...

I have already tried to contact MGA and MADRE - so far no response. Does anyone have a suggestion on this issue?


Many thanks in advance and best regards!


a gibberish ^^

This post has been translated automatically

Bluff
Expert
The Provider is complete garbage. Don't think you'll get your money. I won there once and never received my money

This post has been translated automatically

T0uchTheSky
Elite
When betting on sports, you can use casinos with a De license, because there is no 5-second break. So you don't have to bet at some unknown place.

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 02:44 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately