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Sportsbook Complaints: Lunubet makes me dance like a monkey and boycotts verification help!

Topic created on 20th May. 2024 | Page: 1 of 1 | Answers: 4 | Views: 1,180
parahund

Lunubet makes me dance like a monkey and boycotts verification help!

20th May. 2024, at 02:47 am CEST#1
0 Likes

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Hello, I hope this helps.

For 15 days Lunubet has been inventing new reasons why they can't verify me. I just want to withdraw 400€ and leave them.

If I do what they ask, they ask for something else.

For example:

1. I upload my ID and a confirmation of address from a letter from my health Insurance company.

1. They tell me to upload without a VPN from Germany - done, nothing happens.

2. I ask them why it's taking so long, and suddenly they ask for a different form of address confirmation.
2. I now upload a letter from the tax office in Germany and they reject it. Without letting me know only on request!

3. Ok, I think, then I will ask the state of Berlin to confirm my address in a letter. I get the letter as a PDF. Lunubet says that's fine, I upload it, no response. I ask them by email and get the most absurd request that makes no sense, and now I'm looking for help.

3. They are now asking for a word document, not a PDF.

???

This post has been translated automatically

Pat1991
Top Member

Lunubet makes me dance like a monkey and boycotts verification help!

22nd May. 2024, at 09:32 am CEST#2
0 Likes

Nobody has liked this post so far
File a complaint with the Casino Guru, it helped me with another scumbag company.

This post has been translated automatically

Bluff
Expert

Lunubet makes me dance like a monkey and boycotts verification help!

22nd May. 2024, at 06:22 pm CEST#3
1 Like

Liked this post: Avatar von Harald_B Harald_B
Where do you always find stalls like this?

This post has been translated automatically

RedKaos
Top Member

Lunubet makes me dance like a monkey and boycotts verification help!

31st Aug. 2024, at 09:25 pm CEST#4
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11
What is lunubet? Never heard of it.
I prefer to play in reputable shops where this doesn't happen.

This post has been translated automatically

roccoammo11
Expert

Lunubet makes me dance like a monkey and boycotts verification help!

1st Sep. 2024, at 12:43 pm CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Does the casino have a license and if so, which one? Are you a German citizen? How have you verified your identity? Photo of your ID? Then print out the PDF document and take a photo... should work then? for unknown casinos, it's best to verify your identity before depositing a few times.

This post has been translated automatically

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