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Sportsbook Complaints: Bet3000: No bonus credit and no accessibility

Topic created on 16th Aug. 2023 | Page: 1 of 2 | Answers: 21 | Views: 2,118
Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 11:54 am CEST#1
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Moin together ,

have a question about bet3000. The following problem:

By mail, a bonus promotion was offered. For which I have registered and the registration was also confirmed in writing.

Offer as follows: In the period 03.08. - 06.08.23 Deposit up to 100€ to receive 100% bonus with X3 turnover condition. "The evaluation of the action takes place on 07.08.2023. The bonus credit takes place within 72 hours after the evaluation."

Sounds good, I'll go along with it. On 04.08. deposited 100€ with PSC (eligible means of payment). The 100€ are also so on my game account. Bonus credit should have been made according to the conditions so until 10.08.23 at 23:59.
Since then nothing happens. 2 mails remained unanswered. Am yes patient, but also not overly punishing

Chat they do not have. So far I have had no problems with bet3000. Deposited twice, paid out twice. Also had mail contact at the time: went quickly, friendly and I have felt competent, especially since they are also D-licensed and I therefore expect no problems in principle.

But now I'm not sure how I should proceed. Perhaps someone of you also participated in the so-called "August kick-off campaign" and had completely different experiences. Alternatively, I would be happy to hear any bright ideas on how to get them to take action. Many thanks in advance

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Xavi22
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:02 pm CEST#2
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Are you sure that the deposited amount did not have to be converted at least once?

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Donnie
Elite

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:04 pm CEST#3
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Liked this post: Avatar von Langhans_innen Langhans_innen
Yes I also participated and got the bonus credit one day after the evaluation. Live Chat they do not have but should respond by email contact within a day. There is again with those somewhere the worm in it, an impudence that they do not answer

Have now looked, deposited on the 5th, then played with the credit 2 days and paid out on the 7th, on the 8th received the bonus amount

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:12 pm CEST#4
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Xavi22 wrote on 16.08.2023 at 12:02: Are you sure that one did not have to convert the deposited amount at least once?

that was my thought too, but had reread the terms and conditions logically before and even more so afterwards when things got stuck. It only talks about deposits and not bets made.


Excerpt: " 4. To receive a Deposit bonus, the customer must make one or more deposits during the promotional period. The minimum deposit amount is 20 €. Up to a deposit sum of €49.99 you will receive a bonus amount of €20, from a deposit sum of €50 up to €99.99 you will receive a bonus of €50 and from €100 you will receive a bonus of €100."

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Donnie
Elite

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:15 pm CEST#5
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Liked this post: Avatar von Langhans_innen Langhans_innen
I assume that you have also registered, right? You had to confirm the registration also by e-mail again

The page Wettarena looks just like Bet3000. Could belong to those maybe times their email support to write whether they can contact Bet3000 or it is the same support

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:19 pm CEST#6
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Donnie wrote on 16.08.2023 at 12:15 pm: I assume that you have also registered, right? You had to confirm the registration also by e-mail again

Glad it worked so smoothly for you.


Yes, there was first a mail with "Confirm your registration", which I did, followed by another mail from bet3000 with " Your registration was successful! Thank you for your confirmation! "

This is therefore watertight expired and available in black and white

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Donnie
Elite

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:23 pm CEST#7
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You have done nothing wrong and that you have to play with your credit is nowhere in the conditions

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Donnie
Elite

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:33 pm CEST#8
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beschwerde@bet3000.de

In the help area click on something. If they ask whether the help was helpful answer with No then one comes to a contact form and sees also the above E-Mail address

Under help in the search bar the word support enter. There is then a point "We could not solve a request to your satisfaction", this open and then comes a contact form

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:38 pm CEST#9
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Donnie wrote on 16.08.2023 at 12:15 pm: I assume that you have also registered, right? You had to confirm the registration also by e-mail again

The page Wettarena looks just like Bet3000. Could belong to those maybe times their email support anschreiben whether they can contact Bet3000 or it is the same support

thanks for the hint. The two sites really look virtually the same However, with slightly different odds.


In the imprint you will find the following:

Bet3000: I.B.A. Sportbetting Limited as operator.
Wettarena: I.B.C. Sportbetting Limited as operator

Someone should look through

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

16th Aug. 2023, at 12:50 pm CEST#10
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Donnie wrote on 08/16/2023 at 12:33 PM: beschwerde@bet3000.de

In the help section click on something. If they ask whether the help was helpful answer with No then one comes to a contact form and sees also the above email address

Under help in the search bar enter the word support. There is then a point "We could not solve a concern to your satisfaction", open this and then comes a contact form

aha, found it. Thanks for your effort Donnie. At least another contact address I will write to.




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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

23rd Aug. 2023, at 01:30 pm CEST#11
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Short update on the bonus problem at bet3000. Two weeks have now passed and in the time four mails to the regular support and one mail to their internal complaints beschwerde@bet3000.de written. No reaction, no credit, no nothing.

Can no one tell me that none of it arrived or was not read.

I am aware that there is not much you can do, except to avoid the store in the future. The realization that a German license does not necessarily go hand in hand with seriousness came free of charge.

Since I was in complaint mode right now, I went to
https://www.mga.org.mt/player-hub/lodge-a-complaint/

i also wrote something to the MGA, since Bet3000 is also licensed there. Is times what new. Will also bring nothing, but at least times the MGA written

The end of the story will probably be that I wait a bit and the 100€, which are still motionless on my account, then bet on a lovely 1.01 odds to settle the X1 money laundering story and then (hopefully) 101€ to be able to pay out. After that bet3000 is of course history forever...too bad actually, because the odds are in the very good range for my taste.

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Donnie
Elite

Bet3000: No bonus credit and no accessibility

23rd Aug. 2023, at 01:39 pm CEST#12
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I would almost say try to write to the soccer club 1860 Munich, Bet3000 is their sponsor. Maybe they can establish a contact. Have the Provider never really trusted, only welcome Bonuses and times a few such Deposit bonuses used. Email support has always answered the few conversations I had, but have taken quite some time. Can go away the store

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

23rd Aug. 2023, at 01:58 pm CEST#13
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Liked this post: Avatar von garfield68 garfield68, Avatar von Lionking Lionking

Donnie wrote on 23.08.2023 at 13:39: I would almost say try the soccer club 1860 Munich to write, Bet3000 is their sponsor. Maybe they can make a contact. Have the Provider never really trusted, only welcome Bonuses and times a few such Deposit bonuses used. Email support has always answered the few conversations I had, but have taken quite some time. Can go away the store

Let's see....if I just catch nen motivated moment, I also write the sixties


I'm really socially acceptable and if it takes longer, that's no problem. Are all only humans. If they had written now even after a week at some point "Sorry Langhans...was our mistake...here comes your delayed credit and now you have fun as Bonushans", everything would have been ok. Mistakes happen now times....but so....nee, that is unacceptable. Especially for a provider with a German license. If I bet somewhere in the Cuban shed, I have to expect that there are problems, but here one presupposes compelling and rightly seriousness. But in this way, one is again sensitized to the fact that one must always and everywhere be on one's guard. The only thing that is certain is that nothing is certain

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gamble1
Icon

Bet3000: No bonus credit and no accessibility

24th Aug. 2023, at 02:18 am CEST#14
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Langhans wrote on 23.08.2023 at 13:58:

Let's see....if I just catch n motivated moment, I also write to the sixties


Am really socially acceptable and if it takes longer, that's not a problem. Are all only humans. Had they written now even after a week at some point "Sorry Langhans...was our mistake...here comes your delayed credit and now you have fun as Bonushans", everything would have been ok. Mistakes happen now times....but so....nee, that is unacceptable. Especially for a Provider with a German license. If I bet somewhere in the Cuban shed, I have to expect that there are problems, but here one presupposes compelling and rightly seriousness. But in this way, one is again sensitized to the fact that one must always and everywhere be on one's guard. The only thing that is certain is that nothing is certain

Why don't you report this to the GGL ? We live here in Germany and the bonus was an advertisement you have fulfilled your part of the provider not and not to report is certainly not in the sense of the German license you may just imagine you would be short to the Spielsuchthans no one would care about you on all e-mails

So I smell here already at least a warning and a line on the list where the authority in the future looks more closely

Would not let me put up with the stupid license must at least be good for something

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Langhans_innen
Expert

Bet3000: No bonus credit and no accessibility

24th Aug. 2023, at 08:39 am CEST#15
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gamble1 wrote on 08/24/2023 at 02:18 PM:
Why don't you report this to the GGL ? We live here in Germany and the bonus was an advertisement you have fulfilled your part of the Provider not and not to report is certainly not in the sense of the German license one may just imagine you would shortly become the Spielsuchthans no one would care about you on all e-mails

So I smell here already at least a warning and a line on the list where the authority in the future looks more closely

Would not let me put up with the stupid license must at least be good for something

Hmmm.....you mean to ignite the next stage as a complaint hans Bit of desire I have already...with a popeligen 5X D+B bonus would not be worth the effort so right, but with 3 X B you can go wild On the idea with the GGL I had already come, but when I their page https://www.gluecksspiel-behoerde.de/de/, there were notices like "Please note: We do not process complaints concerning transactions with your gambling provider" flying around my ears. The bunch probably doesn't want to be bothered with mundane content, but just wants to receive "helpful stuff" for them

"Here you can give us advice about the following content:

illicit gambling on the Internet
Advertising for unauthorized gambling offers on the Internet
Advertising for permitted gambling offers on the Internet
Irregularities in permitted gambling offers on the Internet
Suspicion of money laundering"

Inasmuch as you have an idea, which is there the suitable approach station, I write there absolutely also times

By the way, yesterday after only a few hours - somewhat surprisingly for me - "even" the MGA answered. They didn't want to book the bonus for me just like that, but they gave me a suitable contact address for this case at https://adrbypardee.eu/online-dispute-resolution-form/ . Seems to be a kind of "online Malta complaints office" with a focus on gambling. Looks serious...but I have to find out what kind of people they are

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