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Sports betting in general: Winamax fraud?

Topic created on 11th Feb. 2025 | Page: 1 of 1 | Answers: 3 | Views: 103
Luka1310
Rookie

Winamax fraud?

11th Feb. 2025, at 10:53 am CET#1
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Nobody has liked this post so far
Hello zsm,

unfortunately the following happened to me at Winamax and I hope someone can help me or has experienced something similar.

I deposited €100 via Klarna and then received a message that something had gone wrong with the transaction and my money would be refunded, no problem I thought, it can happen, but the money was not refunded and the €100 was simply deducted from my bank account!
I then contacted support and they said that we had never received the payment and that the error was Klarna's fault.
I contacted Klarna and they said Winamax had received the money and you can see it on the transaction receipt.
What should I do now, I have been using Klarna for years and there have never been any problems, Winamax for a few months and there have already been 3 problems with depositors.
The chat is unfortunately totally incompetent and answers every 24h with the same automated answer that they want an account statement with all the data (I have sent it to you 5 times now!)
Does anyone have an idea?

LG

This post has been translated automatically

frapi07
Elite

Winamax fraud?

11th Feb. 2025, at 10:58 am CET#2
0 Likes

Nobody has liked this post so far

Luka1310 wrote on 11.02.2025 at 10:53 am: Hello zsm,

unfortunately the following happened to me at Winamax and I hope someone can help me or has experienced something similar.

I deposited 100€ via Klarna and then received a message that something had gone wrong with the transaction and my money would be refunded to me. no problem I thought, it can happen, but the money was not refunded and the 100€ was simply deducted from my bank account!
I then contacted support and they said that we had never received the payment and that the error was Klarna's fault.
I contacted Klarna and they said Winamax had received the money and you can see it on the transaction receipt.
What should I do now, I have been using Klarna for years and there have never been any problems, Winamax for a few months and there have already been 3 problems with depositors.
The chat is unfortunately totally incompetent and answers every 24 hours with the same automated answer that they want a statement of account with all the data (I have sent it to you 5 times now!)
Does anyone have an idea?

LG

Contact Klarna, preferably by phone. You can certainly find the number on google. Winamax won't be able to help you much.

I had a similar problem years ago, but it involved €2500 that was debited but never credited. After 3 days I contacted the payment Provider and they were able to refund the money within 24 hours.

This post has been translated automatically

Luka1310
Rookie

Winamax fraud?

11th Feb. 2025, at 11:15 am CET#3
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Nobody has liked this post so far

frapi07 wrote on February 11th, 2025 at 10:58 am:

Contact Klarna, preferably by phone. You can certainly find the number on google. Winamax won't be able to help you much.

I had a similar problem years ago, but it involved €2,500 that was debited but never credited. After 3 days I contacted the payment Provider and they were able to refund the money within 24 hours.

Thanks for the feedback!

I had already contacted Klarna and they said that the payment was completed as normal and that the problem was with Winamax.
I believe Klarna more, as there have never been any problems in all these years and Winamax somehow gets in the way

This post has been translated automatically

frapi07
Elite

Winamax fraud?

11th Feb. 2025, at 11:25 am CET#4
0 Likes

Nobody has liked this post so far

Luka1310 wrote on February 11th, 2025 at 11:15 am:

Thanks for the feedback!

I had already contacted Klarna and they think the payment was completed normally and the problem lies with Winamax.
I believe Klarna more, as there have never been any problems in all these years and Winamax somehow gets in the way

Unfortunately, I can't know who is to blame, but try to get a confirmation from Klarna somehow, which you can then present to Winamax. It's hard enough to do anything as a consumer when both parties blame the other.

This post has been translated automatically

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