Sports betting in general: Positively surprised.
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Positively surprised.
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Tobsen
i am very surprised right now.
Many people here are probably familiar with the bwin Wheel of Fortune.
Due to a display error, I was shown a win of €500 instead of €1. I was very pleased at the time and took a picture of it.
However, I was only credited €1, which according to the support team was correct for the time being.
Now I received another support message saying the following:
We have thoroughly checked your request again, including with our technical department.
Your win was actually only EUR 1.00, but there was a display error when you used the wheel of fortune.
As this is not your fault, and as a gesture of goodwill, we have nevertheless credited you with the displayed amount.
We thank you for your patience in this matter and apologize for any inconvenience caused.
The credit can even be paid out directly.
I'm really impressed and will definitely be playing at Bwin again in the future.
I just wanted to leave a little positive feedback or experience
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Positively surprised.
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i believed in the law and now they have to defend it
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Positively surprised.
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Positively surprised.
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Positively surprised.
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Max_Bet, 
Rainmann, 
Saphira, 
Tobsen
Haha, whoever believes. Normally, the answer in such a case would be quite clear: The technical department says €1 and that's it. But we understand your displeasure and have therefore credited you with an incredible 10 free spins for Big Bass Bonanza.
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Positively surprised.
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If it's true, it's of course 1A customer-friendly and every casino should do it this way.
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Positively surprised.
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10FS in the amount of 10 cents....
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Positively surprised.
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You were also allowed to keep your wins
Many other casinos would not have let that go through but Bwin did
That's why I believe that Bwin does that
Was also my nr1 choice back then
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Positively surprised.
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Andre, 
Hanshanshans, 
Harald_B, 
Langhans_innen, 
R3hab, 
Saphira, 
Tobsen
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Positively surprised.
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(a.k.a. treat yourself!)
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Positively surprised.
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Positively surprised.
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What use would it be to tell any lies here
I don't understand why people make fun of it/don't want to believe it or just don't like it 🙈😅
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Positively surprised.
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It's normal to develop a certain skepticism after XX years on the forum and/or in the OC industry. In almost all cases, OCs try everything to avoid having to pay out wins. Even if the fault lies with them. So don't take it personally. If you can prove it, then do it and be done with it.
Old internal wisdom: screenshot or it didn't happen.
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Positively surprised.
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It could even be that your story is true, but the experience with casinos is very different. And such "miracles" usually come mainly from new users who have just 10 forum posts to their name. The occasional honest forum post may be true, but very often it's just advertising from a casino employee.
That's why you're automatically skeptical when a brand new user posts here and then tells a story about an extremely accommodating casino. It's not impossible, but in most cases it's also very unlikely. Especially if an extra thread is opened for it. You could have simply placed this information in the chat corner or any other thread.
It's reasonable to assume that a lot of players will now want to try out this "bug", which will of course never occur in this form again.
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Positively surprised.
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Edit by Andre: Picture inserted correctly
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