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Sports betting in general: Positively surprised.

Topic created on 25th Feb. 2024 | Page: 1 of 2 | Answers: 25 | Views: 2,517
Synxyo0505
Visitor

Positively surprised.

25th Feb. 2024, at 08:13 pm CET#1
1 Like

Liked this post: Avatar von Tobsen Tobsen
Hello,

i am very surprised right now.
Many people here are probably familiar with the bwin Wheel of Fortune.

Due to a display error, I was shown a win of €500 instead of €1. I was very pleased at the time and took a picture of it.

However, I was only credited €1, which according to the support team was correct for the time being.

Now I received another support message saying the following:

We have thoroughly checked your request again, including with our technical department.

Your win was actually only EUR 1.00, but there was a display error when you used the wheel of fortune.

As this is not your fault, and as a gesture of goodwill, we have nevertheless credited you with the displayed amount.

We thank you for your patience in this matter and apologize for any inconvenience caused.



The credit can even be paid out directly.

I'm really impressed and will definitely be playing at Bwin again in the future.

I just wanted to leave a little positive feedback or experience

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MisterL
Expert

Positively surprised.

25th Feb. 2024, at 08:26 pm CET#2
0 Likes

Nobody has liked this post so far
oh man they will do anything

i believed in the law and now they have to defend it

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Cheeseburger
Experienced

Positively surprised.

25th Feb. 2024, at 08:27 pm CET#3
0 Likes

Nobody has liked this post so far
Anyone who believes that they are giving away 500 euros...

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MisterL
Expert

Positively surprised.

25th Feb. 2024, at 08:32 pm CET#4
0 Likes

Nobody has liked this post so far
soon you'll only be able to bet with Oddset because everyone will be turning their backs on the Germans, even in the Mediterranean at Odessa

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Falke
Expert

Positively surprised.

25th Feb. 2024, at 09:51 pm CET#5
4 Likes

Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Rainmann Rainmann, Avatar von Saphira Saphira, Avatar von Tobsen Tobsen
"Since this is not your fault"

Haha, whoever believes. Normally, the answer in such a case would be quite clear: The technical department says €1 and that's it. But we understand your displeasure and have therefore credited you with an incredible 10 free spins for Big Bass Bonanza.

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Lionking
Top Member

Positively surprised.

25th Feb. 2024, at 10:07 pm CET#6
0 Likes

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Yes, it's strange, would it have been 50 euros now, but 500 euros as a gift even though they don't have to?
If it's true, it's of course 1A customer-friendly and every casino should do it this way.

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bruffl
Expert

Positively surprised.

25th Feb. 2024, at 10:09 pm CET#7
0 Likes

Nobody has liked this post so far

Falke wrote on February 25, 2024 at 9:51 pm: "Since this is not your fault"

Haha, whoever believes. Normally the answer in such a case would be quite clear: The technical department says €1 and that's it. But we understand your displeasure and have therefore credited you with an incredible 10 free spins for Big Bass Bonanza.

10FS in the amount of 10 cents....

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R3hab
Elite

Positively surprised.

25th Feb. 2024, at 10:19 pm CET#8
0 Likes

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At bwin there were also times 20 Euro spins instead of 20 cents believe that went 2 days
You were also allowed to keep your wins

Many other casinos would not have let that go through but Bwin did
That's why I believe that Bwin does that
Was also my nr1 choice back then

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T0uchTheSky
Elite

Positively surprised.

25th Feb. 2024, at 11:04 pm CET#9
7 Likes
I was also surprised recently, not by a casino, but by Rewe. I was there after 6pm and ordered a piece of pork knuckle in the meat department. Then the sales clerk said you can have it for free because it's already so brown, but I like pork knuckle that's properly grilled, haha

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flaschenposter
Experienced

Positively surprised.

26th Feb. 2024, at 08:45 am CET#10
0 Likes

Nobody has liked this post so far
übernice... congratulations
(a.k.a. treat yourself!)

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Jenn-R
Expert

Positively surprised.

26th Feb. 2024, at 09:37 am CET#11
0 Likes

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Where are the screenshots of the chat history or the amount supposedly won to counter the disbelievers with the ever-popular paulanergarten saying?

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Synxyo0505
Visitor

Positively surprised.

26th Feb. 2024, at 09:51 am CET#12
0 Likes

Nobody has liked this post so far
I can post later.

What use would it be to tell any lies here

I don't understand why people make fun of it/don't want to believe it or just don't like it 🙈😅



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frapi07
Elite

Positively surprised.

26th Feb. 2024, at 11:05 am CET#13
0 Likes

Nobody has liked this post so far
Synxyo0505 wrote on 02/26/2024 09:51: I can post later.

What use would it be to tell any lies here

I don't understand why you make fun of it/don't want to believe it or just don't like it 🙈😅




It's normal to develop a certain skepticism after XX years on the forum and/or in the OC industry. In almost all cases, OCs try everything to avoid having to pay out wins. Even if the fault lies with them. So don't take it personally. If you can prove it, then do it and be done with it.

Old internal wisdom: screenshot or it didn't happen.


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Falke
Expert

Positively surprised.

26th Feb. 2024, at 03:27 pm CET#14
0 Likes

Nobody has liked this post so far

Synxyo0505 wrote on 02/26/2024 09:51: I can post later.

What use would it be to tell any lies here

I don't understand why you make fun of it/don't want to believe it or just don't like it 🙈😅




It could even be that your story is true, but the experience with casinos is very different. And such "miracles" usually come mainly from new users who have just 10 forum posts to their name. The occasional honest forum post may be true, but very often it's just advertising from a casino employee.


That's why you're automatically skeptical when a brand new user posts here and then tells a story about an extremely accommodating casino. It's not impossible, but in most cases it's also very unlikely. Especially if an extra thread is opened for it. You could have simply placed this information in the chat corner or any other thread.

It's reasonable to assume that a lot of players will now want to try out this "bug", which will of course never occur in this form again.

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Synxyo0505
Visitor

Positively surprised.

26th Feb. 2024, at 04:16 pm CET#15
0 Likes

Nobody has liked this post so far
Synxyo0505Synxyo0505

Edit by Andre: Picture inserted correctly

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