Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Sports betting in general: Ladbrokes | Sportingbet | Bwin - technical error

Topic created on 05th May. 2024 | Page: 1 of 1 | Answers: 8 | Views: 776
Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 03:50 pm CEST#1
0 Likes

Nobody has liked this post so far
Does anyone else have the "problem" of not receiving e-mails from the three (apart from the "forgotten password" function)?

I changed my e-mail/mobile number today and have been waiting for the Verification link for both, contacted support by e-mail and described the situation in more detail.

The answer "Your email address and phone number have been transferred to the system"

Isn't it the case that you get this link when you change your email address, and by clicking on it, I confirm that it belongs to me and that I agree to receive emails from the Provider, so far so good?

That all seemed strange to me, then I opened the registration form at Ladbrokes and entered the new e-mail, of course error message because it is already in the system, the same then with the changed phone number, and with that I could have registered a second time, so who changes his data may no longer receive e-mails and SMS'e, is just annoying if you miss promos or have to go to all 3 to see how far payouts are🙈

And now I'm here and thinking about how I can explain this to HANNELORE from Ladbrokes in an understandable way 🙈 (I sincerely hope that the name was only chosen to build trust and that there isn't really a granny with the name Hannelore sitting there)

Are there any connections from the Gamblejoe team there? Or does anyone happen to have an idea of how to communicate this relatively easily?

Hope this belongs here, and it's not already here.

This post has been translated automatically

roccoammo11
Expert

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:20 pm CEST#2
0 Likes

Nobody has liked this post so far

Druff wrote on 05.05.2024 at 15:50: Does anyone else have the "problem" of not receiving emails from the three (apart from the "forgot password" function)?

I changed my email/mobile number today and have been waiting for the Verification link for both since then, contacted support by email and described the situation in more detail.

The answer "Your email address and phone number have been transferred to the system"

Isn't it the case that you get this link when you change your email address, and by clicking on it, I confirm that it belongs to me and that I agree to receive emails from the Provider, so far so good?

That all seemed strange to me, then I opened the registration form at Ladbrokes and entered the new e-mail, of course error message because it is already in the system, the same then with the changed phone number, and with that I could have registered a second time, so who changes his data may no longer receive e-mails and SMS'e, is just annoying if you miss promos or have to go to all 3 to see how far payouts are🙈

And now I'm here and thinking about how I can explain this to HANNELORE from Ladbrokes in an understandable way 🙈 (I sincerely hope that the name was only chosen to build trust and that there isn't really a granny with the name Hannelore sitting there)

Are there any connections from the Gamblejoe team there? Or does anyone happen to have an idea of how to communicate this relatively easily?

Hope this belongs here, and it's not already here.

I know the problem from other sites & it's a real gamble to find a support employee who understands the problem & has the solution immediately...

there are certainly also exceptions where everything is as it should be in the system and still nothing comes to you..then it becomes even more impossible...
maybe you could contact the support by email..then you should get an answer..or not

This post has been translated automatically

Donnie
Elite

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:45 pm CEST#3
0 Likes

Nobody has liked this post so far
Since the German license has been available, I no longer receive any emails from them. Only once a year Verification and some general information Player protection nonsense

Ladbrokes I let the 30 day verification period pass, account was then closed for good. Sportingbet and Bpremium still have accounts, but they haven't had any promos in their program for ages. Only bwin with prize wheel, betting games and redeeming codes every 2 weeks is still available. However, there is no information about this by email

This post has been translated automatically

Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:49 pm CEST#4
0 Likes

Nobody has liked this post so far
Of course I contacted them by email via their website, this carnival in the small Live Chat window? Good night that never works.😅

I even received a reply from Ladbrokes and Sportingbet, which was of course completely predictable, since the ticket that was created basically gave consent to this communication by email on this topic, after all, it's not their initiative advertising that they send out unsolicited 😅

But unfortunately they won't understand the problem 😅😂

Does anyone have the email address of their technical department? 😂

This post has been translated automatically

Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:54 pm CEST#5
0 Likes

Nobody has liked this post so far

Donnie wrote on 05.05.2024 at 18:45: Since there is the German license I get no more emails from them. Only once a year Verification and some general information Player protection nonsense

Ladbrokes I let the 30 day verification period pass, account was then closed forever. Sportingbet and Bpremium still have accounts, but they haven't had any promos in their program for ages. Only bwin with prize wheel, betting games and redeeming codes every 2 weeks is still available. However, there is no information about this via email

Yes exactly, have you changed your email address there by any chance? Or your home address?


That came from sportingbet:

Friendly Bilyana wrote:

"Sorry, we can't change your address for you. However, you only need a current address to verify your account. Once you are prompted to complete the verification process again, you can update your address yourself."

Without words 😂😂

This post has been translated automatically

Donnie
Elite

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 07:03 pm CEST#6
0 Likes

Nobody has liked this post so far
Druff wrote on 05.05.2024 at 18:54:

Yes exactly, did you happen to change your email address there? Or your home address?


That came from sportingbet:

Friendly Bilyana wrote:

"Sorry, we can't change your address for you. However, you only need a current address to verify your account. Once you are prompted to complete the Verification process again, you can update your address yourself."

Without words 😂😂

I moved house a year and a half ago. I actually still have my old address (BWIN) in my account. But Sofort-Ident verification has always been accepted anyway because they only check your age. On all pages of the bwin group

This post has been translated automatically

Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 07:25 pm CEST#7
0 Likes

Nobody has liked this post so far
I had to verify everywhere I could via online banking because my slave ID had expired and a pop-up appeared in which I could change my data.

The joke is, my account is verified and my current address is registered, there's a problem with them and their IT, how they think it's about my address is beyond me 🫣

I think I wrote about 10 times that I need a Verification link and my cell phone number is not verified either and I felt 50 times email & new email.

Everywhere you get links and code by SMS and email only with these three not, totally crashed 🤦

But in the end, the main thing has been outsourced to some threshold country

This post has been translated automatically

MisterL
Expert

Ladbrokes | Sportingbet | Bwin - technical error

6th May. 2024, at 10:01 am CEST#8
0 Likes

Nobody has liked this post so far
slave ID card LoL if you have the wrong nationality and have to renew your ID card then good night until the next life

This post has been translated automatically

Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

7th May. 2024, at 05:34 am CEST#9
0 Likes

Nobody has liked this post so far

MisterL wrote on 06.05.2024 at 10:01: slave ID LoL if you have the wrong nationality and have to renew your ID then good night until the next life

Yallah yallah brudi isso Habibi 😂😂

This post has been translated automatically

Hot Topics18th Nov. 2024 at 01:45 am CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately