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Sports betting in general: Ladbrokes | Sportingbet | Bwin - technical error

Topic created on 05th May. 2024 | Page: 1 of 1 | Answers: 8 | Views: 816
Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 03:50 pm CEST#1
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Does anyone else have the "problem" of not receiving e-mails from the three (apart from the "forgotten password" function)?

I changed my e-mail/mobile number today and have been waiting for the Verification link for both, contacted support by e-mail and described the situation in more detail.

The answer "Your email address and phone number have been transferred to the system"

Isn't it the case that you get this link when you change your email address, and by clicking on it, I confirm that it belongs to me and that I agree to receive emails from the Provider, so far so good?

That all seemed strange to me, then I opened the registration form at Ladbrokes and entered the new e-mail, of course error message because it is already in the system, the same then with the changed phone number, and with that I could have registered a second time, so who changes his data may no longer receive e-mails and SMS'e, is just annoying if you miss promos or have to go to all 3 to see how far payouts are🙈

And now I'm here and thinking about how I can explain this to HANNELORE from Ladbrokes in an understandable way 🙈 (I sincerely hope that the name was only chosen to build trust and that there isn't really a granny with the name Hannelore sitting there)

Are there any connections from the Gamblejoe team there? Or does anyone happen to have an idea of how to communicate this relatively easily?

Hope this belongs here, and it's not already here.

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roccoammo11
Expert

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:20 pm CEST#2
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Druff wrote on 05.05.2024 at 15:50: Does anyone else have the "problem" of not receiving emails from the three (apart from the "forgot password" function)?

I changed my email/mobile number today and have been waiting for the Verification link for both since then, contacted support by email and described the situation in more detail.

The answer "Your email address and phone number have been transferred to the system"

Isn't it the case that you get this link when you change your email address, and by clicking on it, I confirm that it belongs to me and that I agree to receive emails from the Provider, so far so good?

That all seemed strange to me, then I opened the registration form at Ladbrokes and entered the new e-mail, of course error message because it is already in the system, the same then with the changed phone number, and with that I could have registered a second time, so who changes his data may no longer receive e-mails and SMS'e, is just annoying if you miss promos or have to go to all 3 to see how far payouts are🙈

And now I'm here and thinking about how I can explain this to HANNELORE from Ladbrokes in an understandable way 🙈 (I sincerely hope that the name was only chosen to build trust and that there isn't really a granny with the name Hannelore sitting there)

Are there any connections from the Gamblejoe team there? Or does anyone happen to have an idea of how to communicate this relatively easily?

Hope this belongs here, and it's not already here.

I know the problem from other sites & it's a real gamble to find a support employee who understands the problem & has the solution immediately...

there are certainly also exceptions where everything is as it should be in the system and still nothing comes to you..then it becomes even more impossible...
maybe you could contact the support by email..then you should get an answer..or not

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Donnie
Elite

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:45 pm CEST#3
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Since the German license has been available, I no longer receive any emails from them. Only once a year Verification and some general information Player protection nonsense

Ladbrokes I let the 30 day verification period pass, account was then closed for good. Sportingbet and Bpremium still have accounts, but they haven't had any promos in their program for ages. Only bwin with prize wheel, betting games and redeeming codes every 2 weeks is still available. However, there is no information about this by email

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Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:49 pm CEST#4
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Of course I contacted them by email via their website, this carnival in the small Live Chat window? Good night that never works.😅

I even received a reply from Ladbrokes and Sportingbet, which was of course completely predictable, since the ticket that was created basically gave consent to this communication by email on this topic, after all, it's not their initiative advertising that they send out unsolicited 😅

But unfortunately they won't understand the problem 😅😂

Does anyone have the email address of their technical department? 😂

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Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 06:54 pm CEST#5
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Donnie wrote on 05.05.2024 at 18:45: Since there is the German license I get no more emails from them. Only once a year Verification and some general information Player protection nonsense

Ladbrokes I let the 30 day verification period pass, account was then closed forever. Sportingbet and Bpremium still have accounts, but they haven't had any promos in their program for ages. Only bwin with prize wheel, betting games and redeeming codes every 2 weeks is still available. However, there is no information about this via email

Yes exactly, have you changed your email address there by any chance? Or your home address?


That came from sportingbet:

Friendly Bilyana wrote:

"Sorry, we can't change your address for you. However, you only need a current address to verify your account. Once you are prompted to complete the verification process again, you can update your address yourself."

Without words 😂😂

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Donnie
Elite

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 07:03 pm CEST#6
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Druff wrote on 05.05.2024 at 18:54:

Yes exactly, did you happen to change your email address there? Or your home address?


That came from sportingbet:

Friendly Bilyana wrote:

"Sorry, we can't change your address for you. However, you only need a current address to verify your account. Once you are prompted to complete the Verification process again, you can update your address yourself."

Without words 😂😂

I moved house a year and a half ago. I actually still have my old address (BWIN) in my account. But Sofort-Ident verification has always been accepted anyway because they only check your age. On all pages of the bwin group

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Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

5th May. 2024, at 07:25 pm CEST#7
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I had to verify everywhere I could via online banking because my slave ID had expired and a pop-up appeared in which I could change my data.

The joke is, my account is verified and my current address is registered, there's a problem with them and their IT, how they think it's about my address is beyond me 🫣

I think I wrote about 10 times that I need a Verification link and my cell phone number is not verified either and I felt 50 times email & new email.

Everywhere you get links and code by SMS and email only with these three not, totally crashed 🤦

But in the end, the main thing has been outsourced to some threshold country

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MisterL
Expert

Ladbrokes | Sportingbet | Bwin - technical error

6th May. 2024, at 10:01 am CEST#8
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slave ID card LoL if you have the wrong nationality and have to renew your ID card then good night until the next life

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Druff
Rookie

Ladbrokes | Sportingbet | Bwin - technical error

7th May. 2024, at 05:34 am CEST#9
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MisterL wrote on 06.05.2024 at 10:01: slave ID LoL if you have the wrong nationality and have to renew your ID then good night until the next life

Yallah yallah brudi isso Habibi 😂😂

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