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Sports betting in general: Incorrect information for live betting of the betting provider

Topic created on 18th Nov. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,787
chris1983

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 04:11 pm CET#1
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Good day dear betting community,

i have a question regarding submitted betting slips. Have this afternoon 4 games packed into 2 betting slips, where I have subsequently discovered that the betting Provider has made incorrect statements regarding these 4 games. According to the provider's website (Sunmaker), the 4 games had just started. Thereupon, I placed the bets. A short time later, however, I noticed that the games were already well advanced. All 4 games were just before the half-time whistle. On the website of the provider were still wrong times indicated. I then contacted customer service and asked them to cancel the bets, as I had assumed different game times. This only told me that I would have had bad luck and that the bets can no longer be canceled after the fact. Perhaps someone of you has already made similar experiences and has recommendations on how to proceed or whether there is even a chance to get the money back
Thanks a lot

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Sarkasto
Expert

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 04:24 pm CET#2
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Hi, at sunmaker specifically I can't tell you exactly but on other sports betting sites it says in small print that this information is without guarantee and the site assumes no liability for any associated losses

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u****n

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 05:31 pm CET#3
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Of course, live bets cannot be canceled. Describe the incident as precisely as possible, i.e. that you would not have placed this bet under any circumstances if the time information had been correct and you had trusted the information. If they are accommodating, then you won't necessarily get the stake back, but at least a free bet for the same amount would be conceivable. That's how I personally know it from Bet365, when something like that happens. Whether sunmaker does the same, I do not know.

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x****Y

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 05:38 pm CET#4
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unicorn wrote on 18.11.2020 at 17:31: Live bets can of course not be canceled. Describe the incident as precisely as possible, i.e. that you would not have placed this bet in any case if the time indications had been correct and you had trusted the indications. If they are accommodating, then you won't necessarily get the stake back, but at least a free bet for the same amount would be conceivable. That's how I personally know it from Bet365, when something like that happens. Whether sunmaker does the same, I do not know.

they give him nix, and rightly so. After all, you could have used a livescore and then take advantage. This already often made, and also these won bets were not stoniert.

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u****n

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 06:07 pm CET#5
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Seniorfips wrote on 18.11.2020 at 17:38
they give him nix, and rightly so. After all, you could have used a livescore and then taken advantage. Already done this many times, and also these won bets were not stoned.

Yes therefore he can only hope for goodwill on the part of sunmaker. So far, I have only received free bets or betting credits because the odds were not true, because a goal was already included in the odds, which was subsequently disallowed. For example, with the score at 2:1 shortly before the end, I bet at 2.0 odds that the game would end with a score of 3.5. Only a few seconds after placing the bet, the last goal was withdrawn, so that it was now 2:0 and my bet with over 3.5 at 2.0 odds still stood, which was of course much too low in view of the time and the bet was as good as lost anyway, because I suddenly needed 2 goals instead of 1.

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Falko
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Incorrect information for live betting of the betting provider

18th Nov. 2020, at 06:19 pm CET#6
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How much stake are we talking about here that was lost as a result ?

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chris1983

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 07:54 pm CET#7
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Falko wrote on 18.11.2020 at 18:19: How much stake are we talking about here that was lost as a result ?

It was only 50 euros. Nevertheless annoying. The customer service was also not friendly and was not really interested in the incident. Anyway, this mistake will not happen to me again and both sunmaker and sunnyplayer have unfortunately lost me as a customer

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Falko
Icon

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 08:04 pm CET#8
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chris1983 wrote on 18.11.2020 at 19:54
It was only 50 euros. Nevertheless annoying. Customer service was also not friendly and was not really interested in the incident. Anyway, this mistake will not happen to me again and both sunmaker and sunnyplayer have unfortunately lost me as a customer

50 is already a lot, definitely a pity about it. I have yesterday 75 euros on 2 live bets so 2er combo in basketball set and would have me in any case so annoyed if I had happened the same as you here.

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chris1983

Incorrect information for live betting of the betting provider

18th Nov. 2020, at 08:12 pm CET#9
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Especially since the error was not fixed or the games were taken out. Even shortly before the final whistle, game times were still displayed for all 4 games from the 1st half. It would have been nice if there had been at least a compensation in the form of a free bet or something similar. So, for my part, no further deposits are added with this betting provider. There are yes many more providers who are happy about the one or the other deposited euro

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