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Sports betting in general: Gambled away large amounts despite blocking/self-blocking

Topic created on 18th Jun. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,893
Picho

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 09:57 pm CEST#1
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Hello,

Hope I am right here 😊

About my situation:

Hello,

I hope you can help me...In January 2018 I initiated a self-blocking at an online sports betting Provider, due to Gambling addiction, whereupon I was excluded for all offers.Shortly thereafter, I officially changed my last name, I had my addiction relatively well under control and blocked me at ALL reputable providers and thought my addiction largely defeated to have, in September ca I was then through advertising to the attention of this provider where I blocked myself offered a special promotion, whereupon I tried to register again with my new surname and other e-mail address, all other data such as date of birth, account information, home address remained the same, I entered the same data as under my blocked account to verify me, what happened is that I have almost 3000 € gambled away.
My question:
Is it possible to reclaim my lost money due to the fact that I blocked myself and this security gap on the part of the provider?

There is a mail for the "self-blocking" and irrevocable account de-blocking.

Best regards


Letter to MGA:

German translation:

Dear Sir or Madam,

In January 2018 I instructed an online betting provider( who I do not want to mention by name yet) to block me due to gambling addiction, they agreed and as a result I could no longer gamble and was excluded from all offers and my account was blocked for life.

Some time later I registered again with this online betting provider under a different email address and a new official surname, the data such as bank details, address, date of birth, address etc were stored in exactly the same way as under my blocked account, nevertheless I was able to register successfully, verify and gambled away an amount of approx. 2000€-3000€.

Do I have a chance or a claim to get my money back?
I see this as a security breach on the part of the provider who has not fulfilled his obligation of player protection.

I just ask for a short message the provider I have already contacted several times to reach an amicable agreement, but I do not receive any feedback, if I do not receive any feedback in the next 10 days, I would like to contact you, if there is any chance at all for me

Sincerely





MGA response:

Dear Sir or Madam,

Thank you for contacting the Malta Gaming Authority.

Please note that we fully understand your situation as described below, but unfortunately we as an authority are not prepared to pursue your case further.
This is due to the fact that, as clearly stated by your side, you changed some details during your second registration.
This will obviously mislead the gaming operator and its system, and therefore there is no room for further prosecution.

Considering all this, the case is treated as closed from our side.

Sincerely,

This post has been translated automatically

gamble1
Icon

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 10:04 pm CEST#2
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Sorry but what do you expect please

Name officially changed then your name in the bank account must also have been changed because that is in the nature of things so in a nutshell no you have no claim because you are

1) knew that you are locked theoretically you are already at this point just away from fraud if one considers your question now

2) Other name

sorry but unfortunately it sounds like gambling without any Risk

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Begbie
Elite

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 11:03 pm CEST#3
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No offense, but be glad that the MGA gave you such a diplomatic answer. Based on the facts, you would have expected them to throw your request in the trash without comment.

This post has been translated automatically

Dutch78
Expert

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 11:06 pm CEST#4
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Would you have contacted the MGA if you had won and the payout had been successful?

This post has been translated automatically

Picho

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 11:13 pm CEST#5
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Dutch78 wrote on 06/18/2020 at 23:06: Would you have contacted the MGA if you had won and the payout had been successful?

Should I answer your question now?🤦🏽♂️

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Anonym

Gambled away large amounts despite blocking/self-blocking

18th Jun. 2020, at 11:15 pm CEST#6
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Well, you shouldn't pick on the TE now. I've had this problem dozens of times. If he had won, he would have been denied the win. That's the nasty thing about it. So they push in the money and hide behind windy AGBs.
On the subject of MGA, I would like to say that it is a joke. Years ago I turned because of such an incident to the and immediately refunded the side me my money. When it happened again a year ago somewhere else, the MGA told me not to contact you with any more problems, in good German I am persona non grata.
It is the system of self-locking and registrations which is not correct. Also not correct is that some providers block you for all sister sites and some only for the specific site. One must finally take a sober approach to the situation. To some extent, the casinos are running an extremely dirty business at the expense of the hard gamblers. I have alone over the years about 30T partly unknowingly partly because of poor communication gambled on sites where I was de facto blocked for one reason or another. Most of the time my money was gone.

The only chance the TE has, and this only works if he can not be accused of malice, i.e. intentional change of details, quasi fraudulent entry, multiaccounting, etc. and complete proof of casino misconduct can be led, is to turn to the rep, whereby there are better and worse (Casinomeister I gaming reps) or with the help of watchdog sites to make publicly effective complaints.

For very large sums, legal action can also be taken

Otherwise, the only thing that helps is not to play at all, check off as a lesson learned and in the future keep a record of one's own status with the individual providers and always click on the MGA seal before registering and see who is behind it and what sister sites there are.

This post has been translated automatically

gamble1
Icon

Gambled away large amounts despite blocking/self-blocking

19th Jun. 2020, at 02:27 am CEST#7
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emeukal wrote on 18.06.2020 at 23:15: Well, you should not pick on the TE now. I've had this problem umpteen times. If he had won, he would have been denied the win. That's what's so nasty about it. So they push in the money and hide behind windy AGBs.
On the subject of MGA, I would like to say that it is a joke. Years ago I turned because of such an incident to the and immediately refunded the side me my money. When it happened again a year ago somewhere else, the MGA told me not to contact you with any more problems, in good German I am persona non grata.
It is the system of self-locking and registrations which is not correct. Also not correct is that some providers block you for all sister sites and some only for the specific site. One must finally take a sober approach to the situation. To some extent, the casinos are running an extremely dirty business at the expense of the hard gamblers. I have alone over the years about 30T partly unknowingly partly because of poor communication gambled on sites where I was de facto blocked for one reason or another. Most of the time my money was gone.

The only chance the TE has, and this only works if he can not be accused of malice, i.e. intentional change of details, quasi fraudulent entry, multiaccounting, etc. and complete proof of casino misconduct can be led, is to turn to the rep, whereby there are better and worse (Casinomeister I gaming reps) or with the help of watchdog sites to make publicly effective complaints.

For very large sums, legal action can also be taken

Otherwise, the only thing that helps is not to play at all, check off as a learning experience and in the future keep a record of one's own status with the individual providers and always click on the MGA seal before registering and see who is behind it and what sister sites there are.

Sorry but what should the MGA do there the TE has known that he is locked there and has with this knowledge and the knowledge that he now has a new name has outsmarted the system he would certainly not have registered if his old name would still have been current

Apart from that he could have asked in advance also with good intentions at the support whether one may create the account if necessary therefore I think and dear TE take it me please not resent that with the thing probably something intention was there

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p****s

Gambled away large amounts despite blocking/self-blocking

19th Jun. 2020, at 03:22 am CEST#8
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-- Post was removed because it was a user who was banned in the past --

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Latino
Experienced

Gambled away large amounts despite blocking/self-blocking

19th Jun. 2020, at 10:01 am CEST#9
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if he loses, they argue that it was his own fault because of the change of name.
if he wins, he loses his money due to the same place of residence and ip.

all clear!

This objection (although not entirely correct in terms of content) cannot be dismissed out of hand

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