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Santander puts account on hold - help please
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a few payments in and out within 2-3 weeks. nothing over 3000€
and by a few i really only mean a few. maybe a total turnover of max 12-15000€ maybe less
I'm already thinking about the fact that the police are going to storm in at any moment, and I'm driving myself crazy about it......
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Santander puts account on hold - help please
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That's a very unrealistic option.
I think you'll get a reply from the bank in the next few days - but not because of the nonsensical e-mail.
Don't you have a permanent contact person at this bank?
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Santander puts account on hold - help please
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Muschmusch
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Santander puts account on hold - help please
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I actually read the post out of pure interest, but this comment: " You don't have to hire Lenssen and Partner right away " 🤣🤣🤣
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Santander puts account on hold - help please
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If you don't usually have such transactions on this account and then suddenly such awesome deviations appear, I had the same thing a few years ago when I regularly deposited larger sums in cash, sometimes 500, sometimes 700 because I had won well from the casino a few weeks in a row and then the call came directly
My account wasn't blocked at the time, but I was clearly told "You know, if such discrepancies suddenly appear in the transactions, it's noticeable" I hadn't used the account much or at all before that
It may be similar for you, so I wouldn't make a big deal out of it and I wouldn't have threatened to hire a lawyer or even hired one right away, because that only makes you suspicious because anyone who shouts big usually has something to hide and anyone who immediately hires a lawyer without 100% clarity also has something to hide because if it comes to a complaint it happens it doesn't matter if you have a lawyer or not I would almost say that by hiring a lawyer without having a proper basis a complaint might even be more likely because they think "Wait a minute we haven't even accused him of anything yet and he jumps straight to the lawyer so he must be expecting something we don't know yet"
Ergo you make yourself suspicious
But it's all legal with you, it annoys you and you'll change banks in the end, but you don't build up a defense - you just don't do that if you have nothing to hide
But that's just my opinion, it can also be extremely wrong
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Santander puts account on hold - help please
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Santander puts account on hold - help please
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It doesn't happen immediately. They just have a system and if it detects suspicious and unusual transactions, then the bank receives a message. However, nobody here can really answer how the system works.
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Santander puts account on hold - help please
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Santander puts account on hold - help please
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The men here are constantly giving you tips and you always counter with something. Sometimes you believe more the lawyers and sometimes more chatgpt or whatever it's called. So why are you even asking strangers in the forum?
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Santander puts account on hold - help please
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Santander puts account on hold - help please
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I just called Santander's complaints hotline again, and they've been the most helpful of the staff so far.
I now know that the account was blocked due to "strange" transactions - > the transfers to Binance.
The man in the finance department should have asked me for proof, which he didn't do, and has now been contacted again to clarify this.
If I have to go back in the next few days, what should I show them, withdrawals from Stake? and can they keep the account if it turns out that the casino doesn't have a license in Germany?
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Santander puts account on hold - help please
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If you show withdrawals from Stake then you can be prepared for anything that you have been afraid of for days and no, in 99% of cases you will not be allowed to keep your account because you have done something illegal with it
Currently it is as I suspected the only reason why your account is blocked are the unusual transactions there is nothing with money laundering and nothing with illegal gambling in the room yet
The thing with the proofs is quite normal and happens to you even if you Deposit 10k in cash or change 2500 € over the account
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Santander puts account on hold - help please
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What should I show them if they want proof?
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Santander puts account on hold - help please
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I would first just show the transactions from you to Binance and from Binance to you and also bring a statement showing who this Binance account belongs to, i.e. you
It might be enough for them to see who the owner of the money is - they don't care about taxes etc. at the moment
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Santander puts account on hold - help please
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If that's not enough for them, then please don't say anything else and get a lawyer immediately.
That's what I would do at the moment. Gamble1 is right. It wouldn't be smart to come up with lawyers now, even though there isn't 100% suspicion yet. First see if they are satisfied with the Binance stuff and if not, then you know what suspicion is in the room and how you have to act.
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