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Deposit and withdrawal methods: Santander puts account on hold - help please (Page 7)

Topic created on 16th Aug. 2024 | Page: 7 of 10 | Answers: 144 | Views: 10,273
Chriiiis
Rookie

Santander puts account on hold - help please

21st Aug. 2024, at 07:51 pm CEST#91
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no i didn't. that was a one-off

a few payments in and out within 2-3 weeks. nothing over 3000€

and by a few i really only mean a few. maybe a total turnover of max 12-15000€ maybe less

I'm already thinking about the fact that the police are going to storm in at any moment, and I'm driving myself crazy about it......

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Butterbrezel
Elite

Santander puts account on hold - help please

21st Aug. 2024, at 07:59 pm CEST#92
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Chriiiis wrote on 21.08.2024 at 19:51: no I hadn't. that was now unique

within 2-3 weeks a few deposits and withdrawals. nothing over 3000€

and by a few I really only mean a few. maybe a total turnover of max 12-15000€ maybe rather less

I'm already thinking about the fact that the police are going to storm in at any moment, and I'm driving myself crazy about it......

That's a very unrealistic option.


I think you'll get a reply from the bank in the next few days - but not because of the nonsensical e-mail.

Don't you have a permanent contact person at this bank?

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Chriiiis
Rookie

Santander puts account on hold - help please

21st Aug. 2024, at 08:05 pm CEST#93
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Liked this post: Avatar von Muschmusch Muschmusch
Well, they told me I had to clarify it in the fiialie, I was there on Monday, I had mentioned that I had only bought cryptos a few times and made a few sports bets. (they supposedly couldn't see any reason why the account was blocked) they said they would pass it on to the specialist department, I should be informed by Wednesday at the latest. But so far nothing.

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Muschmusch
Amateur

Santander puts account on hold - help please

21st Aug. 2024, at 09:34 pm CEST#94
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Blubbo33 wrote on 17.08.2024 at 14:00:

And your money is not enough for a lawyer, you wrote?

You should really think about it and set priorities!
You don't have to hire Lenssen and Partner right away, a normal one only costs a few hundred, they should probably be there if you push a few thousand back and forth!!!?

I actually read the post out of pure interest, but this comment: " You don't have to hire Lenssen and Partner right away " 🤣🤣🤣

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gamble1
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Santander puts account on hold - help please

21st Aug. 2024, at 11:46 pm CEST#95
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Chriiiis wrote on 21.08.2024 at 20:05: Well, they told me I have to clarify this in the fiialie, I was there on Monday, I had mentioned that I had only bought cryptos a few times and made a few sports bets. (they supposedly couldn't see any reason why the account was blocked) they said they would pass it on to the specialist department, I should be informed by Wednesday at the latest. But so far nothing.

If you don't usually have such transactions on this account and then suddenly such awesome deviations appear, I had the same thing a few years ago when I regularly deposited larger sums in cash, sometimes 500, sometimes 700 because I had won well from the casino a few weeks in a row and then the call came directly


My account wasn't blocked at the time, but I was clearly told "You know, if such discrepancies suddenly appear in the transactions, it's noticeable" I hadn't used the account much or at all before that

It may be similar for you, so I wouldn't make a big deal out of it and I wouldn't have threatened to hire a lawyer or even hired one right away, because that only makes you suspicious because anyone who shouts big usually has something to hide and anyone who immediately hires a lawyer without 100% clarity also has something to hide because if it comes to a complaint it happens it doesn't matter if you have a lawyer or not I would almost say that by hiring a lawyer without having a proper basis a complaint might even be more likely because they think "Wait a minute we haven't even accused him of anything yet and he jumps straight to the lawyer so he must be expecting something we don't know yet"

Ergo you make yourself suspicious

But it's all legal with you, it annoys you and you'll change banks in the end, but you don't build up a defense - you just don't do that if you have nothing to hide

But that's just my opinion, it can also be extremely wrong

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Darkresu85
Rookie

Santander puts account on hold - help please

22nd Aug. 2024, at 12:54 pm CEST#96
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Does something like this happen immediately if you make 1 payment from an unauthorized casino that the bank reacts or does it have to be several payments or does the bank only get smart when there are payments in the 1000 range, for example?

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frapi07
Elite

Santander puts account on hold - help please

22nd Aug. 2024, at 01:00 pm CEST#97
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Darkresu85 wrote on 22.08.2024 at 12:54 pm: Does something like this actually happen immediately if you make 1 payment from an unauthorized casino that the bank reacts or does it have to be several payments or does the bank only get smart when there are payments in the 1000 range, for example?

It doesn't happen immediately. They just have a system and if it detects suspicious and unusual transactions, then the bank receives a message. However, nobody here can really answer how the system works.

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Chriiiis
Rookie

Santander puts account on hold - help please

22nd Aug. 2024, at 01:06 pm CEST#98
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I called the branch I spoke to again and he said he couldn't tell me anything either, he didn't have access to the file.... Well, let's wait and see. I'm already looking forward to the letter from the police

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Rainmann
Elite

Santander puts account on hold - help please

22nd Aug. 2024, at 03:32 pm CEST#99
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Chriiiis wrote on 21.08.2024 at 19:38: I'm just insecure to the max

The men here are constantly giving you tips and you always counter with something. Sometimes you believe more the lawyers and sometimes more chatgpt or whatever it's called. So why are you even asking strangers in the forum?

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Chriiiis
Rookie

Santander puts account on hold - help please

22nd Aug. 2024, at 03:39 pm CEST#100
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I have written to some lawyers, 2 have no room for another client, the rest I am waiting for answers.... I have now heard..^^

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Chriiiis
Rookie

Santander puts account on hold - help please

22nd Aug. 2024, at 04:36 pm CEST#101
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Update:

I just called Santander's complaints hotline again, and they've been the most helpful of the staff so far.

I now know that the account was blocked due to "strange" transactions - > the transfers to Binance.

The man in the finance department should have asked me for proof, which he didn't do, and has now been contacted again to clarify this.

If I have to go back in the next few days, what should I show them, withdrawals from Stake? and can they keep the account if it turns out that the casino doesn't have a license in Germany?

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gamble1
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Santander puts account on hold - help please

22nd Aug. 2024, at 05:00 pm CEST#102
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Chriiiis wrote on 22.08.2024 at 16:36: Update:

I've just called Santander again on the complaints hotline and they've been the most helpful of the staff so far.

I now know that the account was blocked due to "strange" transactions - > the transfers to binance.

The man in the finance department should have asked me for proof, which he didn't do, and has now been contacted again to clarify this.

If I have to go back in the next few days, what should I show them, withdrawals from Stake? and can they keep the account if it turns out that the casino doesn't have a license in Germany?

If you show withdrawals from Stake then you can be prepared for anything that you have been afraid of for days and no, in 99% of cases you will not be allowed to keep your account because you have done something illegal with it

Currently it is as I suspected the only reason why your account is blocked are the unusual transactions there is nothing with money laundering and nothing with illegal gambling in the room yet

The thing with the proofs is quite normal and happens to you even if you Deposit 10k in cash or change 2500 € over the account

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Chriiiis
Rookie

Santander puts account on hold - help please

22nd Aug. 2024, at 05:02 pm CEST#103
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But then I have to prove to them where the money comes from, I have already said in the branch that I have done a bit of sports betting.
What should I show them if they want proof?

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gamble1
Icon

Santander puts account on hold - help please

22nd Aug. 2024, at 05:10 pm CEST#104
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Chriiiis wrote on 22.08.2024 at 17:02: But I have to prove to them where the money comes from, I already said in the branch that I made some sports bets.
What should I show them if they want proof?

I would first just show the transactions from you to Binance and from Binance to you and also bring a statement showing who this Binance account belongs to, i.e. you


It might be enough for them to see who the owner of the money is - they don't care about taxes etc. at the moment

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frapi07
Elite

Santander puts account on hold - help please

22nd Aug. 2024, at 05:13 pm CEST#105
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gamble1 wrote on August 22nd, 2024 at 5:10 pm:

I would first only show the transactions from you to Binance and from Binance to you and also bring a statement where you can see who this Binance account belongs to, i.e. you


Maybe it's enough for them to see who the owner of the money is all other taxes etc... they don't care at the moment

If that's not enough for them, then please don't say anything else and get a lawyer immediately.

That's what I would do at the moment. Gamble1 is right. It wouldn't be smart to come up with lawyers now, even though there isn't 100% suspicion yet. First see if they are satisfied with the Binance stuff and if not, then you know what suspicion is in the room and how you have to act.

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