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Deposit and withdrawal methods: Santander puts account on hold - help please (Page 3)

Topic created on 16th Aug. 2024 | Page: 3 of 10 | Answers: 136 | Views: 5,870
frapi07
Elite

Santander puts account on hold - help please

20th Aug. 2024, at 04:59 pm CEST#31
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A lawyer really doesn't cost much, maybe a few hundred euros. Don't you really know anyone who can lend you the money? Relatives or the bank where you have your 1st account? You can certainly get a small loan like that without any problems.

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dan3b3n
Visitor

Santander puts account on hold - help please

20th Aug. 2024, at 05:02 pm CEST#32
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Chriiiis wrote on 20.08.2024 at 15:16: Still nothing... Was in a fillalie and they can't tell me what it's about, why it's locked they passed it on.

But there would probably be no suspicion of money laundering as that would be noted.

didn't they tell you on the phone to go to the branch? If they can't tell you anything, who can? That's strange.

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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 05:06 pm CEST#33
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no, I don't have anyone who can lend it to me and unfortunately I can't get a loan either.
I'll wait and see what caritas says.

No, they say they can't tell me anything either.

Ultimately, if it comes down to reporting money laundering, that has to be proven first, then I can always speak to a lawyer.

Maybe it's just an AI-supported block, that's how they work everywhere these days.

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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 05:08 pm CEST#34
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You can also buy legal documents for 10€ from lawyers, so I would know in writing why it was blocked and what was reported, because legally I have a right to know what was reported.

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frapi07
Elite

Santander puts account on hold - help please

20th Aug. 2024, at 05:11 pm CEST#35
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Chriiiis wrote on 20.08.2024 at 17:06: no, I don't have anyone who can lend it to me and unfortunately I can't get a loan either.
I'll wait and see what caritas answers.

No, they say they can't tell me anything either.

Ultimately, if it comes down to reporting money laundering, that has to be proven first, then I can always speak to a lawyer.

Maybe it's just an AI-supported block, that's how they work everywhere these days.

That's a shame. I know that you can get free legal advice as a student, maybe it's the same for early retirees / pensioners? I'd find out more if I were you.


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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 05:12 pm CEST#36
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Yes, as I said, I wrote to Caritas today. I'm curious.

I saw a video of a tax lawyer who said it would help to complain to the Bafin, I think I'll do that.

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frapi07
Elite

Santander puts account on hold - help please

20th Aug. 2024, at 05:37 pm CEST#37
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Chriiiis wrote on 20.08.2024 at 17:12: Yes, as I said at Caritas, I wrote there today. I'm curious.

I saw a video of a tax lawyer who said it would help to complain to the Bafin, I think I'll do that.


Okay, I didn't know exactly where to get that, so I wanted to mention it again.

Yes, you also have rights, not just obligations!

If you like, you can continue to provide us with updates, I think an exchange like this isn't bad for you either.

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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 05:57 pm CEST#38
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I will continue to provide updates.



"Dear Sir or Madam, I am contacting you to express my great concern about the blocking of my account with the account number [********]. This blocking was carried out without prior notification or explanation, causing me considerable inconvenience. Even a visit to your branch was unable to help me. The staff there were unable to give me any information about the cause of the blocking or offer a solution. I therefore request that you provide me with a detailed explanation for the blocking of my account within three (3) working days of receipt of this letter and that you lift the block immediately, unless there are serious reasons not to do so. If I do not receive a satisfactory response within the set period, I will be forced to report the incident to the German Federal Financial Supervisory Authority (BaFin). Thank you in advance for your prompt clarification and I look forward to your reply. Yours sincerely"



Chatgpt is a fine thing.^^

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gamble1
Icon

Santander puts account on hold - help please

20th Aug. 2024, at 06:39 pm CEST#39
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Chriiiis wrote on 20.08.2024 at 17:12: Yes, as I said at Caritas, I wrote there today. I'm curious.

I saw a video of a tax lawyer who said it would help to complain to the Bafin, I think I'll do that.


So wait, they called you and sent you to the branch and told you they didn't see the reason?

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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 06:41 pm CEST#40
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gamble1 wrote on 20.08.2024 at 18:39:

So wait they called you and sent you to the store and there they told you they don't see the reason ?

Yep, that's exactly how it is.
So I called and asked for information why my account is blocked, then they said "we are not allowed to tell you you have to go in person" that's what I did

Then yesterday there was a 10 minute conversation, I said I bought cryptos and made 2-3 sports bets.

"unfortunately I don't see why your account is blocked, but I will pass this on to the specialist department by Wednesday at the latest"

My current thought:

Report because of suspicion of money laundering, because they are not allowed to bring this to the customer because they could be so nst warned, and the guy just says he doesn't know.... But why did they tell me on the phone today, for example, that there was a suspicion of money laundering in the account, which is not the case with me?

Complete confusion!

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garfield68
Elite

Santander puts account on hold - help please

20th Aug. 2024, at 06:42 pm CEST#41
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as the saying goes.... the right hand doesn't know what the left is doing.

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gamble1
Icon

Santander puts account on hold - help please

20th Aug. 2024, at 07:18 pm CEST#42
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Chriiiis wrote on 20.08.2024 at 18:41:
Yep, that's exactly how it is.
So I called and asked for information why my account was blocked, then they said "we are not allowed to tell you you have to go in person" that's what I did

Then yesterday there was a 10 minute conversation, I said I bought cryptos and made 2-3 sports bets.

"unfortunately I don't see why your account is blocked, but I will pass this on to the specialist department by Wednesday at the latest"

My current thought:

Report because of suspicion of money laundering, because they are not allowed to bring this to the customer because they could be so nst warned, and the guy just says he doesn't know.... But why did they tell me on the phone today, for example, that there was a suspicion of money laundering in the account, which is not the case with me?

Complete confusion!

Maybe the suspicion is there now or the employee didn't know about the ban on not telling you about it

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frapi07
Elite

Santander puts account on hold - help please

20th Aug. 2024, at 07:51 pm CEST#43
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Chriiiis wrote on 20.08.2024 at 18:41:
Yep, that's exactly how it is.
So I called and asked for information why my account was blocked, then they said "we are not allowed to tell you you have to go in person" that's what I did

Then yesterday there was a 10 minute conversation, I said I bought cryptos and made 2-3 sports bets.

"unfortunately I don't see why your account is blocked, but I will pass this on to the specialist department by Wednesday at the latest"

My current thought:

Report because of suspicion of money laundering, because they are not allowed to bring this to the customer because they could be so nst warned, and the guy just says he doesn't know.... But why did they tell me on the phone today, for example, that there was a suspicion of money laundering in the account, which is not the case with me?

Complete confusion!

There are two possibilities:

1) as gamble1/garfield88 wrote, the employee didn't know that because it wasn't in there yet and it took a while for the note to be in there.

2) or it really wasn't there, you made a mistake, the employee passed it on and a note was added.

I would believe them on the phone. Branches sometimes have data that is not up to date. It happened to me at the bank once. The branch didn't know anything about it, but the main branch (Sparkasse) was different.

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Chriiiis
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 07:58 pm CEST#44
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I'm telling you, when the whole spook is over I'll never do anything on my account again!!!!!

Then I'll just sell the cryptos privately or buy vouchers online and go shopping with the money...... .

i hope everything works out in the end.

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Baccarat_Natural_9
Rookie

Santander puts account on hold - help please

20th Aug. 2024, at 08:06 pm CEST#45
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A few years ago I had the same problem with the Städtische Sparkasse. I went there and had to speak to the branch manager. In the end, nothing happened, but I canceled the account myself and since then I've only deposited money into the online casino using Paysafecard credit, which I buy anonymously at the gas station or supermarket. In the meantime, I have also ordered a debit card from Paysafe and use this MasterCard to transfer my online wins to it. So far (toi toi toi) this has worked very well. The card can be used to top up a balance of up to EUR 5,000 and the good thing is that you can also use the card to withdraw cash directly from ATMs. I wouldn't do a single online casino transaction with a normal bank.

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