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Deposit and withdrawal methods: Santander puts account on hold - help please

Topic created on 16th Aug. 2024 | Page: 1 of 10 | Answers: 136 | Views: 5,869
Chriiiis
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Santander puts account on hold - help please

16th Aug. 2024, at 10:23 pm CEST#1
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Hello I have been playing for years on a cryptocasino site (s...e) and regularly withdraw 1-3.000€. Last time I had a turnover of about 10-15000€ i.e. sometimes 5000 in sometimes 7 out.... the payouts looked like this 2000 then 3000 then 1500....

now i couldn't do anything with my account, i called and they said i had to go to the branch and they weren't allowed to tell me anything. . now of course the fear, I assume that they want to check if there is money laundering (last week e.g. 5 times 1000€ transferred to Binance in one evening (Binance is not illegal!) otherwise no money from any casinos received on the account.

How do I proceed now?

i'm totally scared, especially as there's still €4000 in the account...Can they keep it?

Thank you

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gamble1
Icon

Santander puts account on hold - help please

17th Aug. 2024, at 01:21 am CEST#2
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If you come from Germany, participation in the casino you mentioned is not permitted and therefore you are at least participating in illegal gambling, which is unfortunately currently also being prosecuted with charges

The bank will almost certainly subject you to an audit due to the high turnover, which is a good thing because they could have filed a complaint quietly and secretly

However, if you have not deposited directly into the casino but onto an exchange, you have a small chance to simply tell them this, perhaps it is enough for them to take proof of the credit on the crypto exchange and it is best to think about where you got the money you used for this because if you Deposit less from your account than you then pay out again, this must have happened somehow Price gains ? The bank is not interested, but depending on how you sell everything to them, they can request receipts for everything, so keep that in mind!

They essentially want to rule out money laundering and illegal gambling

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d****a

Santander puts account on hold - help please

17th Aug. 2024, at 02:37 am CEST#3
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Chriiiis wrote on 16.08.2024 at 22:23: Hello I have been playing for years on a cryptocasino site (s...e) and regularly let me pay out 1-3,000€ last I had a turnover of about 10-15000€ i.e. sometimes 5000 in sometimes 7 out.... the payouts then looked like this 2000 then 3000 then 1500....

now i couldn't do anything with my account, i called and they said i had to go to the branch and they weren't allowed to tell me anything. . now of course the fear, I assume that they want to check if there is money laundering (last week e.g. 5 times 1000€ transferred to Binance in one evening (Binance is not illegal!) otherwise no money from any casinos received on the account.

How do I proceed now?

i'm totally scared, especially as there's still €4000 in the account...Can they keep it?

please get a lawyer immediately. otherwise it will drag on like chewing gum thanks

please contact a lawyer immediately, d he will then obtain a temporary injunction (or just threaten one, which is usually enough).
without this, your account will simply remain on hold for weeks. they are not allowed to give you any information. and you won't get any, but you will almost 100% certainly get an account termination.

as soon as you have called in the lawyer, find a new bank and open an account.
they are not allowed to withhold the money and you will get it when the whole "check" thing is over.

that's how it went for me - but now i don't know what happens if a complaint is filed, whether they can keep their hand on it for longer. but it's best to discuss this with a professional, as well as the correct behavior in the event of a summons, etc.

none of this is nice and sounds like a complete disaster, so here's the hopefully somewhat reassuring reality check part:
in normal cases, this will be and remain a somewhat unpleasant episode - nothing more.
if you panic like that, it also helps to put it into perspective - we're players, not murderers. maybe someone should tell the witch hunters that. most cases are dropped pretty soon after they're opened.


i've got a real pulse on the subject again, i still don't understand how it can be in accordance with the law to simply deprive someone of their livelihood for an indefinite period of time on suspicion and without justification and to traumatize people in this way. wanker.



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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 11:45 am CEST#4
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Thanks guys, I don't want to involve a lawyer directly for now, it's "only" a second account and I have money to live on, I only used the account for gambling. I'll go there first on Monday or call beforehand and ask what they want.

I've read through a lot now and in the vast majority of cases everything turns out well in the end and if charges are brought, they are usually dropped for lack of evidence.

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Rainmann
Elite

Santander puts account on hold - help please

17th Aug. 2024, at 12:11 pm CEST#5
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Chriiiis wrote on 16.08.2024 at 22:23: Hello I have been playing for years on a cryptocasino site (s...e) and regularly let me pay out 1-3,000€ last I had a turnover of about 10-15000€ i.e. sometimes 5000 in sometimes 7 out.... the payouts then looked like this 2000 then 3000 then 1500....

now i couldn't do anything with my account, i called and they said i had to go to the branch and they weren't allowed to tell me anything. . now of course the fear, I assume that they want to check if there is money laundering (last week e.g. 5 times 1000€ transferred to Binance in one evening (Binance is not illegal!) otherwise no money from any casinos received on the account.

How do I proceed now?

i'm totally scared, especially as there's still €4000 in the account...Can they keep it?

Thank you

There could be a lot of trouble, including a prison sentence. "Ignorance" does not protect against punishment

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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 12:24 pm CEST#6
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Of course I'm going to jail because I won 4-5000€ .... Why do you want to cause such a panic in me now?

i have no criminal record nothing!!!

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CaNna09
Amateur

Santander puts account on hold - help please

17th Aug. 2024, at 12:33 pm CEST#7
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Rainmann wrote on 17.08.2024 at 12:11 pm:

That could cause a lot of trouble, up to and including a prison sentence. "Ignorance" does not protect against punishment

Yep, and don't forget preventive detention

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frapi07
Elite

Santander puts account on hold - help please

17th Aug. 2024, at 12:37 pm CEST#8
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Chriiiis wrote on 17.08.2024 at 12:24: Yes sure I'll go to jail because I won 4-5000€ .... why do you want to cause such a panic in me now?

i have no criminal record nothing!!!

XD Gamblers go to jail^^ There's not enough capacity for that. Besides, I haven't read anywhere yet that there was a prison sentence. So that would be a novelty At most there was a fine - if you don't pay it, then you can actually end up in prison, but otherwise rather not.

Your account will probably be closed and you'll be reported to the police, but that's about it. So, everything you've already found out. Don't worry about it.

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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 12:42 pm CEST#9
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And it is not said that I will be reported, right?

At the Sparkasse, for example, it was once the case (I'm no longer there) when I received a fiat transfer of €500 from a casino that wasn't on the whitelist, and the bank advisor wrote to me and wanted information, otherwise he would have to pass it on. I told him that I didn't know that the casino was illegal, I showed him PayPal statements and then it was quiet.

I then canceled the account after 2 months, so I wasn't canceled myself.

Thank you, I'll report back on Monday what came of the conversation.

Do you think I should openly say that I played a bit in the casino?
I don't want to invent anything about me having traded on the stock exchange because I am then also liable for tax and then there could be even bigger problems...

My plan is to first say that I simply sent the money to Binance, which is not illegal, and if they ask what for, I'll say I played a bit in the casino. Should I say which casino it is if they ask or do I not have to answer that?

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Rainmann
Elite

Santander puts account on hold - help please

17th Aug. 2024, at 12:48 pm CEST#10
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Chriiiis wrote on 17.08.2024 at 12:24: Yes sure I'll go to jail because I won 4-5000€ .... why do you want to cause such a panic in me now?

i have no criminal record nothing!!!

Don't go crazy right away. Nobody here will be able to tell you what's happening anyway. Go to the bank on Monday and ask what's going on and that's it. You'll find out everything else then and you know that it's illegal anyway.
but it's not just 4-5 k according to your initial post

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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 12:58 pm CEST#11
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I may have expressed myself badly.

I have converted about 10-15,000 so never just paid out 10,000 or so always 1000 in then 2000 out max was 3000 I just see... so now it's ke ine 100,000€

others on the forum have had their accounts blocked for much more and in the end everything was fine.

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frapi07
Elite

Santander puts account on hold - help please

17th Aug. 2024, at 01:00 pm CEST#12
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Chriiiis wrote on 17.08.2024 at 12:42: And it is not said that I will get a report, right?

At the Sparkasse, for example, it was once the case (I'm no longer there) had € 500 transferred from a casino fiat which was not on the whitelist, the bank advisor wrote to me and he wanted information because otherwise he would have to forward it. I told him that I didn't know that the casino was illegal, I showed him PayPal statements and then it was quiet.

I then canceled the account after 2 months, so I wasn't canceled myself.

Thank you, I'll report back on Monday what came of the conversation.

Do you think I should openly say that I played a bit in the casino?
I don't want to invent anything about me having traded on the stock exchange because I am then also liable for tax and then there could be even bigger problems...

My plan is to first say that I simply sent the money to Binance, which is not illegal, and if they ask what for, I'll say I played a bit in the casino. Should I say which casino it is if they ask or do I not have to answer that?

If you get an account termination, then 90% of the time there will also be a complaint. The bank has to pass it on and then they will investigate.

Yes, your case with the savings bank was the "preliminary stage", so to speak. Your account is now frozen, which means you can't get out of this situation that easily. This is usually followed by a termination. So be prepared to receive a notice of termination + complaint.

I wouldn't give any details. That will only incriminate you. You're not at the police station where you have to make a statement. Nothing will change, regardless of whether you tell the truth or say nothing. Your account will probably be gone.

If you mention Binance, then you will also have to tell them which casino it is. They know that it can only be an illegal casino, because a legal one doesn't accept crypto. As you can see, you are only digging your grave deeper... as I said, I would make sure that you can open your 2nd account somewhere else and get a lawyer, because they will really take their time. Something like this can take months, even 6 months, until you get the money back.

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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 01:03 pm CEST#13
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so there's nothing to be gained by going there on monday? then i might as well leave it alone and go to the trouble of hiring a lawyer directly?

Couldn't it just be that the bank did it out of suspicion but doesn't want to press charges right away because it simply wants to fulfill its duty to investigate the matter?

I have some hope that I will explain to them that I gambled a bit in the casino and they will say okay that's fine but please refrain and that's fine, just like it was with the savings bank

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frapi07
Elite

Santander puts account on hold - help please

17th Aug. 2024, at 01:14 pm CEST#14
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Chriiiis wrote on 17.08.2024 at 13:03: so there's nothing to be gained from going there on monday? then I might as well leave it alone and go to the trouble of hiring a lawyer directly?

The bank has frozen your account - a conversation won't be able to unfreeze it. The FIU (Financial Intelligence Unit) is investigating and only the FIU or a public prosecutor's office can unfreeze your account. A conversation with the bank will not achieve anything.

That's why you were advised to get a lawyer. What he will then do: file an application for a temporary injunction. He can put this into action more quickly. To be honest, I would only do this if I was dependent on the account and had to use it to pay bills. Otherwise, you can make the application yourself, you don't need a lawyer - it's just more "relaxed" because he takes care of it.

If you can do without the money, then I would just wait and see. It's your second account anyway. But I can't know what you plan to do with the money, so it's ultimately your decision.

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Chriiiis
Rookie

Santander puts account on hold - help please

17th Aug. 2024, at 01:34 pm CEST#15
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And how do you know that the bank won't release it 100%? it could just be a check.... I've read a lot on google and in some cases it was enough to prove where the money came from. I don't even know why it's frozen, should I contact a lawyer directly?

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