Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Tips, tricks, strategies... : Do not get free spins winnings

Topic created on 11th Mar. 2018 | Page: 1 of 2 | Answers: 16 | Views: 4,185
voigt
Visitor

Do not get free spins winnings

11th Mar. 2018, at 12:08 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,

i recently played a few games of Bonanza for the first time at SlotsMillion, I got free spins right away but the win of 460€ was not credited to my account.

I have now gone through the complete history and it comes out exactly a missing amount of 460.85 €, if I include my deposits and the bonus.


Have you ever had something like this and could the support help?

This post has been translated automatically

Dutch78
Expert

Do not get free spins winnings

11th Mar. 2018, at 12:40 pm CET#2
0 Likes

Nobody has liked this post so far
voigt wrote on 11/03/2018 at 12:08 pm: Hello,

i have recently played for the first time a few games Bonanza at SlotsMillion, it also came immediately free spins but the win which was 460€ was not credited to my account.

I have now gone through the complete history and it comes out exactly a missing amount of 460.85 €, if I include my deposits and the bonus.


Have you ever had something like this and could the support help?

This can happen, but you don't have to worry that your money has "disappeared".
Sometimes it shows up a few hours later.
If this is not the case, contact the support, who will also contact the game manufacturer and investigate.
Now and then something like that happens, but as I said, don't panic, it's guaranteed to be booked, unfortunately in your case with a delay.

This post has been translated automatically

voigt
Visitor

Do not get free spins winnings

11th Mar. 2018, at 12:44 pm CET#3
0 Likes

Nobody has liked this post so far
I also had this hope, but after 2 days still nothing was booked.

Do not know if the support at SlotsMillion does not work on weekends, or if this contact form does not work properly.
I have to wait and see if there is still what happens.

In any case, very strange, have never experienced something like this in several years.

This post has been translated automatically

RiverSong
Legend

Do not get free spins winnings

11th Mar. 2018, at 02:06 pm CET#4
0 Likes

Nobody has liked this post so far
voigt wrote on 11/03/2018 at 12:44 PM
Definitely very strange, never experienced something like this in several years.

also happens very rarely, can also just contact the support what they say, but have already done anyway

This post has been translated automatically

Anonym

Do not get free spins winnings

11th Mar. 2018, at 02:57 pm CET#5
0 Likes

Nobody has liked this post so far
voigt wrote on 11/03/2018 at 12:44 pm: I had this hope too, but after 2days still nothing was posted.

Don't know if the support at SlotsMillion is not working on weekends, or if this contact form is not working properly.
I'll have to wait and see if something happens.

In any case, very strange, have never experienced something like this in several years.


Hey voigt. This is really strange. Ask once with the support. Something seems to have gone wrong with you. I hope you get your money quickly. Such a thing is very annoying

This post has been translated automatically

Anonym

Do not get free spins winnings

11th Mar. 2018, at 06:33 pm CET#6
0 Likes

Nobody has liked this post so far
Very annoying the whole. Imagine that really hard, you win..is happy and now runs nu his win after...Good luck to you!

This post has been translated automatically

voigt
Visitor

Do not get free spins winnings

12th Mar. 2018, at 02:01 pm CET#7
0 Likes

Nobody has liked this post so far
Hello,

I hope you like this e-mail.

I am writing to you because of the technical problem you mentioned.

Please note, our IT department has checked your account and you informed us you had found no problem. Your win was credited on 9/3/2018 at 21:08:49 and you will receive the winnings 463.10€

Please find the screenshot also attached.

Contact us if you have any questions.

This just came in response,
there is supposedly no error found.
They should have calculated the complete course, then you can see it.
Attached was a screenshot of the history, where everything is also in order, only the amount was not credited.

This post has been translated automatically

Anonym

Do not get free spins winnings

12th Mar. 2018, at 02:15 pm CET#8
0 Likes

Nobody has liked this post so far
Do I understand this correctly. No error was found and the win was NOT added to your account and you now have to keep chasing there??????

This post has been translated automatically

voigt
Visitor

Do not get free spins winnings

12th Mar. 2018, at 02:18 pm CET#9
0 Likes

Nobody has liked this post so far
Yes, IT has found no error, everything looks fine at first glance.
Only if you really calculate the complete course, deposits, bonus and withdrawal deduct just an amount is missing.

This post has been translated automatically

RiverSong
Legend

Do not get free spins winnings

12th Mar. 2018, at 03:52 pm CET#10
0 Likes

Nobody has liked this post so far
voigt wrote on 12/03/2018 at 14:01: Hello,

I hope you find this e-mail good.

I am writing to you because of the technical problem you referred.

Please note, our IT department has checked your account and you informed us you had found no problem. Your win was credited on 9/3/2018 at 21:08:49 and you will receive the winnings 463.10€

Please find the screenshot also attached.

Contact us if you have any questions.

This just came in response,
there is supposedly no error found.
They should have calculated the complete course, then you can see it.
Attached was a screenshot of the history, where everything is also in order, only the amount was not credited.

very strange, maybe daniel can check it out.

This post has been translated automatically

Hot Topics4th Apr. 2025 at 03:36 pm CEST

Online Casinos
0
Jackpots
0
Sports betting
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately