Sunmaker Story

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Anonym

Topic Creator

Former Member

12th Jul. 2019, at 11:30 am CEST#1

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Had deposited 10s at sunmaker
And the new train game gezockt,,lost and still had 0.28c credit then I got another 10 FS for wild genie.
Make the slot on but no free spins, and that was a 25 line game so the last cents twist and there came the futer with the genie and has thrown over 80 euros...up to here everything normal nothing extraordinary, but then the credit would not be deducted and the win not booked, have to test further spun, and that went...I think to me so hää wad going on here 😒🤔
Ab in the Live Chat and they said the talk Grad with game manufacturer and the win is booked but when you can still say, Grad looked is not yet booked in the account really kommisch have there 28 cents credit....

Is jmd that also happened times?

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Falko

Forum posts: 6.425 Member since: 08.07.2018

Sunmaker Story

12th Jul. 2019, at 02:10 pm CEST#2

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Peter8 wrote on 07/12/2019 at 11:30: Had deposited 10s at sunmaker
And gambled the new train game,,lost and still had 0.28c credit then I got another 10 FS for wild genie.
Make the slot on but no free spins, and that was a 25 line game so the last cents twist and there came the futer with the genie and has thrown over 80 euros...up to here everything normal nothing extraordinary, but then the credit would not be deducted and the win not booked, have to test further spun, and that went...I think to me so hää wad going on here 😒🤔
Ab in the Live Chat and they said the talk Grad with game manufacturer and the win is booked but when you can still say, Grad looked is not yet booked in the account really kommisch have there 28 cents credit....

Is jmd that also happened times?

Sounds almost like the bug recently at Videoslots, only that the wins were unfortunately not paid out to you.

This post has been translated automatically

Anonym

Topic Creator

Former Member

Sunmaker Story

12th Jul. 2019, at 03:07 pm CEST#3

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I bad luck vogel^^
I had yes credit to turn
But until now still not booked

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Rookie

Sildjana

Forum posts: 26 Member since: 16.12.2018

Sunmaker Story

12th Jul. 2019, at 05:18 pm CEST#4

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This also happened to me this morning at sunmaker in the free spins 28.50 won was also not credited until now.... in the chat said you should be patient, is reported to the manufacturer would.... MAN WAITS......

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Legend

upola

Forum posts: 4.256 Member since: 17.05.2018

Sunmaker Story

12th Jul. 2019, at 06:39 pm CEST#5

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Happened to me at Fair Play Casino.
Had won 38 euros in the freespins...were also not booked.
After 4 weeks, the money was then booked.

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Expert

Kleinkariert

Forum posts: 1.676 Member since: 18.03.2019

Sunmaker Story

12th Jul. 2019, at 08:11 pm CEST#6

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upola wrote on 12/07/2019 at 18:39: Happened to me at Fair Play Casino.
Had won 38 euros in freespins...were also not booked.
After 4 weeks the money was then booked.

Hopefully the gas pedal is not broken.

Will probably be booked but will take a very long time, at the moment there seems to be such problems with some sites. Could be but again on very many things, nevertheless, it surprises me that something is not better checked.

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Anonym

Topic Creator

Former Member

Sunmaker Story

12th Jul. 2019, at 08:59 pm CEST#7

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Kommisch they can not give a clear answer because they have to wait for the game manufacturer and say will be posted shortly...4 weeks is already fierce.

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Anonym

Topic Creator

Former Member

Sunmaker Story

17th Jul. 2019, at 07:34 pm CEST#8

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Already 1 week no response from sunmaker, so I would not have expected from the somehow and so slowly I find that no longer tollier bar, you have to put up with it and just wait now? I would love to complain now
But where?^^ sunmaker is absofort for me death and their sister casinos as well, who lets the customers wait so long, is out of date in this day and age where super fast communication and everyone with each Connect is, things should be solved faster because I as a customer have not even done anything wrong, find that not good and wanted my frustration like to let out here 😅
And that was times my favorite casino....

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Elite

Dbac79

Forum posts: 2.012 Member since: 14.01.2019

Sunmaker Story

18th Jul. 2019, at 01:20 am CEST#9

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Liked this post: Anonym

Peter8 wrote on 17.07.2019 at 19:34: Already 1 week no response from sunmaker, so I would not have expected from the somehow and so slowly I find that no longer tollier bar, you have to put up with it and just wait now? I would love to complain now
But where?^^ sunmaker is absofort for me death and their sister casinos as well, who lets the customers wait so long, is out of date in this day and age where super fast communication and everyone with each Connect is, things should be solved faster because I as a customer have not even done anything wrong, find that not good and wanted my frustration like to let out here 😅
And that was times my favorite casino....

at sunmaker I have also experienced bad things, there were so answers in Live Chat like "I will not now discuss with them about it" and the chat was simply terminated, would be the same if I go to the pizzaria and the Mario says "I will definitely not bake you a pizza"

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