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Slot Games in general: Cross-provider Lucas Limit

Topic created on 03rd Sep. 2024 | Page: 1 of 1 | Answers: 14 | Views: 634
Darkresu85
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Cross-provider Lucas Limit

3rd Sep. 2024, at 12:26 am CEST#1
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Hey guys, I have a 300,- Euro limit like every month. Nothing has changed for months. I deposited 120,- until now. Today I wanted to Deposit another 30,- Euro at bwin and it says my limit is exhausted. How can that be? Does anyone have any idea who I can contact to find out that this is not the case? Lg

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gamble1
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Cross-provider Lucas Limit

3rd Sep. 2024, at 12:39 am CEST#2
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Have you lowered your limit somewhere? Failed Deposit attempts ?

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Darkresu85
Rookie

Cross-provider Lucas Limit

3rd Sep. 2024, at 12:47 am CEST#3
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No, I set it to 300 at Betano at the time and didn't change it anywhere. If it is possible, I would like to contact someone in support who can explain this to me.

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gamble1
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Cross-provider Lucas Limit

3rd Sep. 2024, at 12:52 am CEST#4
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Darkresu85 wrote on 03.09.2024 at 00:47: No, I set it to 300 at Betano at the time and didn't change it anywhere. If it is possible I would like to contact someone in support who can explain this to me.

The problem with this is that the providers can't help you directly, but in the past they usually haven't been really helpful with such things either


Nevertheless, here is the contact form of the gambling authority where you can click on "Lugas" at the bottom: Link

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Darkresu85
Rookie

Cross-provider Lucas Limit

3rd Sep. 2024, at 12:54 am CEST#5
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gamble1 wrote on 03.09.2024 00:52:

The problem with that is the providers can't help you there, Lugas has to do that directly but they haven't really been helpful with such things in the past either


Nevertheless, here is the contact form of the gambling authority where you can click on "Lugas" at the bottom: Link

Thank you very much. How can it be that I can set 300,- as an option at Betano only for Betano? Is this possible with every Provider?

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gamble1
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Cross-provider Lucas Limit

3rd Sep. 2024, at 12:58 am CEST#6
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As far as I know, you can theoretically set your own limit with each Provider, but technically the lowest limit you set anywhere will always count, if I'm not mistaken

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Darkresu85
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Cross-provider Lucas Limit

3rd Sep. 2024, at 09:33 am CEST#7
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"but then Lugas technically always count the lowest where you have bet somewhere"

Unfortunately, I didn't understand that sentence. Can you explain what you mean? Lg

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Stromberg
Legend

Cross-provider Lucas Limit

3rd Sep. 2024, at 10:06 am CEST#8
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Darkresu85 wrote on 03.09.2024 at 09:33: "but then Lugas technically always count the lowest where you have set somewhere"

Unfortunately I didn't understand that sentence. Can you explain how you mean that? Lg

If you have an account with 3 providers A, B and C, and a Lugas limit of €1000 with A, €500 with B and €300 with C, then your Lugas limit should be €300.

If you have also set a limit of €200 at Provider C for this provider only (i.e. not the provider-wide Lugas limit), then you can only Deposit €200 there and €100 at the other two together.


As far as I know, at least in my experience, it is a special feature if you have your Lugas limit increased to over €1000.

You apply for this with a provider who checks this and, if successful, increases your limit.
This limit then applies, even if you have a lower limit elsewhere. Because otherwise the application for the limit increase above €1000 would have to be submitted to all providers and checked...

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gamble1
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Cross-provider Lucas Limit

3rd Sep. 2024, at 10:10 am CEST#9
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Darkresu85 wrote on 03.09.2024 at 09:33: "but then Lugas technically always count the lowest where you have set somewhere"

Unfortunately I didn't understand that sentence. Can you explain how you mean that? Lg

Of course


Let's assume you play with the following providers and set the following Lugas limit:

Tipico 800 €
StarGames 500 €
BingBong 150 €

Now you can theoretically only play a maximum of € 150 no matter where you play, no matter which Provider, as this is your lowest limit, you can play a maximum of € 1000 from the house, but then theoretically you would first have to increase it with a provider

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Darkresu85
Rookie

Cross-provider Lucas Limit

3rd Sep. 2024, at 12:10 pm CEST#10
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Ok, thank you for the explanation. So I probably have to set the Luga Limit to 120,- at Jokerstar where I have just registered. And is it then possible to have an optional limit with each Provider as with Betano?

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gamble1
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Cross-provider Lucas Limit

3rd Sep. 2024, at 12:25 pm CEST#11
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Darkresu85 wrote on 03.09.2024 at 12:10: Ok thanks for the explanation. So I probably have to have set 120,- for Luga Limit at Jokerstar where I signed up for the first time. And is it then possible to have an optional limit with every Provider like with Betano?

I think I heard something like that once, so you can possibly set up a Luga limit (across all providers) and a normal non-Luga limit (for this provider), whereby the non-Luga limit is still subject to the Luga limit

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Darkresu85
Rookie

Cross-provider Lucas Limit

4th Sep. 2024, at 12:07 pm CEST#12
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gamble1 wrote on 03.09.2024 at 12:25 pm:

I think I heard something like that once, so you can possibly set up a Lugas limit (across providers) and a normal non-Lugas limit (for this provider) whereby the non-Lugas limit is then still subject to the Lugas limit

Hey guys, I've sorted it out. Lugas replied to my request today. 3 payments of 50,- and 1 payment of 30,- Euro were listed to me. These 180,- euros were completely canceled at Lapalingo as I was not verified. Now these Sunmer were counted anyway... Nothing has been debited from my account, so I was right that I only deposited 120,- Euro. What should I do now?

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Stromberg
Legend

Cross-provider Lucas Limit

4th Sep. 2024, at 12:35 pm CEST#13
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Darkresu85 wrote on 04.09.2024 at 12:07:

Hey guys I got it sorted out. Lugas replied to my request today. 3 payments of 50,- and 1 payment of 30,- Euro was listed to me. These 180,- euros were completely canceled at Lapalingo as I was not verified. Now these Sunmer were counted anyway... Nothing has been debited from my account, so I was right that I only deposited 120,- Euro. What should I do now?

You can't do anything.

It is clearly regulated that failed depositors count.
The Provider can technically set up its payment process so that this does not happen, i.e. a payment is canceled before it is sent to Lugas.
However, this was not the case with Lapalingo.

So all you can do now is increase your limit and wait 7 days... or wait until next month.

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Darkresu85
Rookie

Cross-provider Lucas Limit

4th Sep. 2024, at 01:24 pm CEST#14
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Stromberg wrote on 04.09.2024 at 12:35 pm:

Nothing you can do.

It is clearly regulated that failed depositors count.
The Provider can technically set up its payment process in such a way that this does not happen, i.e. a payment is canceled before it is sent to Lugas.
However, this was not the case with Lapalingo.

So now you can only increase your limit and wait 7 days... Or wait until next month.

Ok thanks, so it's more like 1 month or how do you come up with 7 days?

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Stromberg
Legend

Cross-provider Lucas Limit

4th Sep. 2024, at 01:42 pm CEST#15
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Darkresu85 wrote on 04.09.2024 at 13:24:

Ok thanks, so more like 1 month or how do you come up with 7 days?

Your limit is reset on the 1st of each month, which means you can Deposit your €300 again.


Alternatively, you can also increase your limit now (with one of the providers where you are active under Luga's limit) to e.g. €480.
After 7 days, your new limit will apply and you can deposit the €180 you have planned for this month from then on.

Next month (e.g. directly on 01.10.) you can then change your limit back to 300€, which will then apply immediately and you can only deposit 300€ in October, as you intended.

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