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News & Notices: [solved] "Inflation" in our old Paysafe cards - they lose value!

Topic created on 01st Nov. 2022 | Page: 1 of 5 | Answers: 44 | Views: 7,130
Matthias
Expert
Dear Community,

due to some contact from your side, that some Paysafecards do not have the full value anymore, we have read the Paysafecard terms and conditions.
In fact, we ourselves were surprised by the changes in the terms and conditions by the company Paysafecard and could quote the following:

Paysafecard AGB (old) - Status: 30.06.2022
2.1.2 Monthly Maintenance Fee: FREE for the first 6 months after purchase and € 3 per month thereafter
This fee will be directly deducted from the balance of your paysafecard.


Paysafecard Terms and Conditions (new) - Status: 01.07.2022
2.1.2 Monthly Maintenance Fee: FREE for the first thirty (30) days after purchase and € 3 per month thereafter
This fee will be directly deducted from the balance of your paysafecard.

We were not aware of this change and the financial loss until just now and have found a short-term solution.
From now on the 10 Euro Paysafecards are called "7€ Paysafecard from Germany".
From now on the 25 Euro Paysafecards are called "22€ Paysafecard from Germany".

Since the decline in value will continue, we want to distribute as many cards as possible and have set you on all Paysafecards a additional 20% discount .
For your information: On 29.11.2022, an additional €3 will be deducted from the credit of each card variant.

The 6 members who have already experienced a loss of 3 euros in today's exchange requests will immediately receive a refund in the form of GJ Coins, which you can of course use immediately for further exchange requests.

We ask for your understanding and we hope you take the situation with humor - we take the loss on our head.

Kind regards

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roccoammo11
Expert
thanks for the quick solution to the problem

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Bluff
Expert
Super solution from you but one question I would have what is with the crypto voucher

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Caro
Expert
We have just researched, also the Crypto Vouchers have now an expiration date (180 days) and we had only a handful of "old" Crypto Vouchers in the system. We have removed these vouchers and the problem should not occur anymore, because we have only "new" vouchers in the system. Bluff and co have been contacted by us and have received a new code

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gamble1
Icon
As long as your GJ Coins don't lose value due to inflation I think it's bearable

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Bluff
Expert

Caro wrote on 01.11.2022 at 16:04: We have just researched, also the Crypto Vouchers now have an expiration date (180 days) and we had only a handful of "old" Crypto Vouchers in the system. We have removed these vouchers and the problem should not occur anymore, because we have only "new" vouchers in the system. Bluff and co have been contacted by us and have received a new code

Thanks again ♥

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roccoammo11
Expert
if you want to get rid of a lot of cards then maybe it would make sense if you could get more than one a day...!

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Caro
Expert

roccoammo11 wrote on 01.11.2022 at 16:30: if you want to get rid of many cards then it might be useful if you could get more than one a day...?!

Yes we have also just discussed and are about to change that soon here we need counters for it!

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TWiSTeD
Top Member
Do I understand this correctly? I buy a Paysafe card worth 25 euros and get credited only 22 euros???

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Matthias
Expert
dersawen wrote on 01/11/2022 at 16:53: Am I understanding this correctly? I buy a Paysafe card worth 25 euros and get only 22 euros credited????

Did you misunderstand That only affected a few singles today and we made up the loss. But that's why there are now 7€ and 22€ Paysafe cards, because the cards lose value by 3 euros every month. I.e. exchange and use is the motto.

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