News & Notices: GambleJoe: Information about new responsibilities (Page 3)

Melodie999 wrote on 10/17/2023 at 06:09 AM:

Jajain there I have to contradict you unfortunately something, if you are employed longer than 5 years you can also have bad luck that your boss says that you have half a year notice period ... or else he is so accommodating and agrees with a termination agreement")

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Stromberg wrote on 17.10.2023 at 08:16: At the end of the day, it also matters what is stipulated in the employment and/or collective agreement.
There, the statutory notice period can be extended or shortened. In principle, the notice period for the employee may not be longer than for the employer.

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Rasmik12 wrote on 10/17/2023 at 10:32 AM:

I believe that the notice period in a TV should not be shorter than the statutory notice period.

After all, a collective agreement is always supposed to be an advantage for the employee.

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Andre wrote on 10/17/2023 at 19:16: Quick service note:

I'll be on home leave for just over a week. So the sweepstakes evaluations/payouts and general support will probably be a bit delayed, but I'll be "checking in" relatively often. Julian will continue to hold the fort here, but especially on weekends there may be waiting times.

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Andre wrote on 10/17/2023 at 19:16: Quick service note:

I'll be on home leave for just over a week. So the sweepstakes evaluations/payouts and general support will probably be a bit delayed, but I'll be "checking in" relatively often. Julian continues to hold the fort here, but especially on weekends there may be waiting times.

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Andre wrote on 20.10.2023 at 11:53: In Germany I first had no wifi, Vodafone probably had problems. I think in all other EU countries you are better off there

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Stromberg wrote on 17.10.2023 at 08:16: At the end of the day, it also matters what is stipulated in the employment and/or collective agreement.
There, the statutory notice period can be extended or shortened. In principle, the notice period for the employee may not be longer than for the employer.

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Iknowyou wrote on 31.10.2023 at 15:24: Thought actually that Julian is also so responsible for it. Has always helped me in the past thanks at the point

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Julian wrote on 10/31/2023 at 4:11 PM:
A few years ago Caro and I used to take care of all the complaints together, we sort of took care of all the responsibilities together instead of splitting them up like we do today.

Over time, however, there was a situation where there was a small "dispute" between a casino manager and me (which Provider we also no longer list for a long time) and I just realized for me at that point that I just didn't have the nerves for it anymore.

With the complaint assistance we are really very dependent on the contact persons, there are casino managers who really do everything and try to cooperate with us to find a solution for the players and there are unfortunately also isolated contact persons / managers who have little to no interest in it and always come up with excuses to not have to worry about the complaint, or even ignore it.

The above incident was about the fact that a very long time ago, a GambleJoe player had to wait an extremely long time for his payout at the provider and neither we nor the player was given any real information about why this was handled this way.

Since I was incredibly sorry for the member, my collar burst at some point and I made the manager a bit of a pig.

Over the next few days, however, I realized that the complaints were somehow getting too much for me and that it was becoming difficult for me to block out the emotions in such processes. That's why I requested internally, or rather suggested, that we divide up the tasks in general, so that Caro, with her patient manner, would take care of the complaints alone and I would concentrate more on the content work, which in the end was a happy ending for everyone, because there was no longer this confusion and everything ran in a more structured manner.

Of course, I still occasionally took care of complaints when I was contacted privately via the Communicator or when Caro was on vacation for a few days.

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gamble1 wrote on 31.10.2023 at 17:53:

Oh Julian everyone knows something like that so only understandable


Funnily enough, I even once had a VIP supervisor in a casino who was also fed up with being the man for everything and then having to process payouts and communicated this quite openly according to the motto "They can f**k me slowly" hahahaha everyone comes to the point where you question your current job and if you are internally

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