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Feedback: Suggestions for improvement and forum extensions all in here (Page 137)

Topic created on 06th May. 2017 | Page: 137 of 137 | Answers: 1,364 | Views: 228,525
Matthias
Expert
Hello Falke,
we have thought about the lottery several times internally. Ultimately, it is a free reward for our community for the consistently high activity of our members.
However, it doesn't seem right to us to introduce special rules for so-called regular users who have been with GambleJoe for a long time.
After all, there is no guarantee of winning in the monthly lottery. It is merely a chance to win. It should not have a life-changing effect on the individual user if they do not reach the points in one month. You will simply be excluded from the lottery for 2 months.
The bottom line is that no one is excluded, you can just not enter the lottery 2 times where you might not have won anyway.
Even if this may not be a satisfactory solution for you, we believe that it is the cleanest solution for the general public.
The system has proven itself and nothing will be changed here.

This post has been translated automatically

Julian
Elite

frapi07 wrote on 20.01.2025 at 11:04: Hello Julian,

a few weeks ago I suggested that you add this note to the dashboard regarding the "penalty fee". Is there any news on this?

Hello again Frapi,

As a small update to yesterday, we have just created another point in our FAQ with the title: "Will my GJ Coins expire at some point?".
There the point will be explained and clarified again

This post has been translated automatically

frapi07
Elite

Julian wrote on 21.01.2025 at 15:00:

Hello again Frapi,

As a small update to yesterday, we have just created another point in our FAQ with the title: "Will my GJ Coins expire at some point?".
There the point will be explained and clarified again

Thank you for the update and the implementation! I think the FAQ is even better than the dashboard.

This post has been translated automatically

R3hab
Elite

Matthias wrote on 21.01.2025 at 14:37: Hello Falke,
we have thought about the lottery several times internally. Ultimately, it's a free reward for our community for the consistently high activity of our members.
However, it doesn't seem right to us to introduce special rules for so-called regular users who have been with GambleJoe for a long time.
After all, there is no guarantee of winning in the monthly lottery. It is merely a chance to win. It should not have a life-changing effect on the individual user if they do not reach the points in one month. You will simply be excluded from the lottery for 2 months.
The bottom line is that no one is excluded, you can just not enter the lottery 2 times where you might not have won anyway.
Even if this may not be a satisfactory solution for you, we believe that it is the cleanest solution for the general public.
The system has proven itself and nothing will be changed here.


No matter how often you watch it, it's always funny 😂

This post has been translated automatically

Butterbrezel
Elite

R3hab wrote on January 21st, 2025 at 4:18 pm:

No matter how many times you watch it it's always funny 😂

I had to laugh too haha. Such a serious, professionally worded response to a query and then a "HALT STOP".


In my mind, I'll definitely use that in a customer meeting tomorrow. Just have to make sure it stays in my head haha.

This post has been translated automatically

Hot Topics22nd Jan. 2025 at 02:23 am CET

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