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Roulette in general: Technical error / Pragmatic Roulette

Topic created on 28th Mar. 2020 | Page: 1 of 1 | Answers: 3 | Views: 2,187
Slothot
Amateur
ervus people,

enclosed a question for you

I played Pragmatic Play's new Roulette last night (casino is not supposed to matter, but is advertised here). On this occasion I placed a bet of 1k on a single chance. I won the bet, but no money was credited to my account and even better, the bet money is gone...
In the history the bet is displayed as "not finished". Inquiry with support revealed that this could take a few hours if wins were credited manually...???

The following question: Have any of you ever had such an error? What is there to do now?!

Greetings

Slothot

Slothot


-- Edit by admin: The URL of the images has been adjusted --

This post has been translated automatically

Slothot
Amateur
So, 48h have passed... The LiveChat of the casino tells me to clear cache and cookies and then open the program again and then... Yes what actually? Hope?

I also can not quite understand that my pictures were deleted on the part of the admins here?

On it was just clearly evident that Pragmatic Play has not completed a won bet on Liveroulette...

Furthermore, I would have left the whole thing in busier casino general

It is important to know that players get 4-digit bet amounts deducted due to whatever. Not only the win, but also the bet...

So there is still nothing new. And since I am actually a relatively old hand, I also save words like fraud or similar

But really, that's not possible at all...

Edit: I actually "have" at the casino its own "VIP supervisor" (game animator) I have contacted. Answer is still pending... 🤷♂️
But probably she also tells me to clear cache and cookies and restart the browser so that Pragmatic completes the bet

This post has been translated automatically

Katharina2
Top Member
If you have screenshot, what prevents you from clearing cache and cookies ?
They will probably have made themselves a problem with the eternal cookies,
which requires the deletion. I think so...... and actually I clean after each
every casino the browser and Temp data in Windows gibts free of charge in addition.
With me is quiet in the cartoon.....toon ....ton....
Just do it, maybe they will be more accessible.

This post has been translated automatically

Slothot
Amateur
Well, logically I have done all that before
Still no credit note has been issued...

This post has been translated automatically

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