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Instructions, Questions,... : Play Club Casino does not pay out

Topic created on 21st Dec. 2018 | Page: 1 of 2 | Answers: 16 | Views: 5,891
Nizu321
Visitor

Play Club Casino does not pay out

21st Dec. 2018, at 02:31 pm CET#1
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Nobody has liked this post so far
Hello community

i have signed up in several casino and have gambled away several thousands of euros selberschuld I know!!!!
I am in despair I have entgültig registered at Play Club Casino and have deposited and played. I deposited 300 € and unfortunately I was automatically credited a bonus all well and good I play namely always without bonus. Well I had the bonus and did not want to wait and have read the agbs or the bonus guidelines and accordingly I have decided at Max 2.50 € bet en and have tried all games but always 2.50 € or below no higher until I have converted over 10000 € and could make a withdrawal.
i have after several hours of struggle this 10000€ converted as it stands in the guidelines as long as with max 0.50 per line and not higher than 4 € until the bonus conditions are finished and I have done or stayed at max 2.50€ to be sure.
after that was done with the implement I have made several ausalungen and after much back and forth I have contacted the customer service and have asked because of the bonus guidelines that I have implemented this required amount and I would like to play now with more stake if I could do that now without violating the guidelines have received the message unfortunately only Livechatt that everything is fine and I may now play with more stake or can I thought super have there more thousands of euros of win you play times with more bet said done I landed at 15000€ no bonus more on account I thought ok it's enough make a withdrawal once again after much back and forth I have me at 12000€ festgesetzt and a withdrawal actuated and I stayed there at playclub a withdrawal is held back 48 hours until it is processed well well I thought me wait and drink tea after approx. 54 hours after I have made a withdrawal was me this 12000 € back to my player account and when I went again on withdrawal it said I must 625 € umsetzten to make a Ausahllung to be allowed to I have the customer service again contacted and gefragr what I was told that I have a payout of only max 8000€ per month may make and therefore was rejected so she told me I should please these 625 euros and make another withdrawal of max 8000€ I was skeptical and have asked if there are other problems have asked exactly that if I have possibly unknowingly violated the bonus policy after a 10-15 minute check I was told by a lady Claudia Hiess with my account are all right and I have not violated the guidelines and a payout is not in the way after then another 48 hours after I have requested 8000 € I have now received an email that I have violated the bonus guidelines and it was me my Deposit of 300€ booked and the remaining amount simply removed from my account have contacted the customer service today 2x the one has checked then only said I can not do anything has been ne management decision and the other has said yes they have violated several times against the guidelines and you can not do anything if someone can help me I would be very grateful

Lg Nizu

This post has been translated automatically

upola
Legend

Play Club Casino does not pay out

21st Dec. 2018, at 03:23 pm CET#2
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You should first try to find out which condition you have violated.
I also play at some of the group's casinos, but I haven't had any problems yet.

With such a long text, please make paragraphs. the reading is otherwise very difficult.

This post has been translated automatically

Nizu321
Visitor

Play Club Casino does not pay out

21st Dec. 2018, at 03:38 pm CET#3
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yes sorry about paragraphs according to play club but I have violated the bonus policy which can not be

This post has been translated automatically

upola
Legend

Play Club Casino does not pay out

21st Dec. 2018, at 05:19 pm CET#4
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Against which directive exactly?
They must have written something to you...if not, ask.

This post has been translated automatically

upola
Legend

Play Club Casino does not pay out

21st Dec. 2018, at 05:24 pm CET#5
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I would first see if the bonus is really implemented.
Go to my account then you see on the left if you have already converted everything.

This post has been translated automatically

Nizu321
Visitor

Play Club Casino does not pay out

21st Dec. 2018, at 05:28 pm CET#6
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I just ask and yes it has been implemented and as I said before I made higher bets I also asked and I was confirmed and I also just ask what the exact reason is because of the rejection

This post has been translated automatically

upola
Legend

Play Club Casino does not pay out

21st Dec. 2018, at 05:30 pm CET#7
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You should not ask, but look for yourself.
They often talk nonsense in the chat.

This post has been translated automatically

Nizu321
Visitor

Play Club Casino does not pay out

21st Dec. 2018, at 05:39 pm CET#8
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I have checked it says bonus completed

that is the statement what comes from Chat

Necati: I was denied a withdrawal and would like to know the reason
Kai: thank you very much small moment please I look for you
Kai: this is a decision from the top I can not help you unfortunately I am very sorry
Necati: yes what is the reason
Necati: a reason must have it yes
Kai: unfortunately I cannot help you there further
Kai: it is an order from above
Necati: who can help me?
Kai: one moment please I ask
Kai: so it is that you have set too high and therefore your payment was rejected
Necati: but I did not
Kai: you have received an email from us

Nizu321

This post has been translated automatically

upola
Legend

Play Club Casino does not pay out

21st Dec. 2018, at 05:44 pm CET#9
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Nobody has liked this post so far
If you are sure that you have not violated any condition, then you need to contact the MGA and hope that it will help.
You must tell them exactly what happened, and in English.

This post has been translated automatically

Nizu321
Visitor

Play Club Casino does not pay out

21st Dec. 2018, at 06:28 pm CET#10
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Nobody has liked this post so far
I am sure that I have not violated the bonus policy, so I do not understand this situation why it is rejected

This post has been translated automatically

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