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Instructions, Questions,... : Account was locked

Topic created on 23rd Oct. 2020 | Page: 1 of 1 | Answers: 9 | Views: 2,063
saillkint

Account was locked

23rd Oct. 2020, at 08:26 pm CEST#1
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Hello everyone, me and my girlfriend have created an account in her name at Twin Casino. we pay there both money when we wanted to pay out the win yesterday twin has blocked our page with the reason that only they may Deposit with their account on the account are exactly 2,000 euros on it and I just do not know what to do.
following message we have received from:

We have decided to keep your account closed according to our terms of use - https://twin.com/document/terms-of-use

10. Deposits and withdrawals must be made through an account or card registered in your name, unless it is a nameless prepaid card. If the name on the credit card does not match your player account, your account will be suspended for further investigation. This may result in the closure of your account and withdrawal of funds.

We apologize for the inconvenience caused and ask for your understanding.


Who had something like this or can help me please write

This post has been translated automatically

upola
Legend

Account was locked

23rd Oct. 2020, at 08:31 pm CEST#2
2 Likes

Liked this post: Avatar von krabbe666 krabbe666, T****s
No one here will be able to help you.
You have violated the terms and conditions.

This post has been translated automatically

T****s

Account was locked

23rd Oct. 2020, at 08:53 pm CEST#3
1 Like

Liked this post: Avatar von krabbe666 krabbe666
Can contact Caro vll you out of goodwill what refunded otherwise you probably have bad luck.

Violation is violation.

This post has been translated automatically

saillkint

Account was locked

23rd Oct. 2020, at 09:03 pm CEST#4
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On Wildz we also had this once would only upload a few documents and the thing was done

This post has been translated automatically

crystal_machmeth
Experienced

Account was locked

23rd Oct. 2020, at 09:12 pm CEST#5
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saillkint wrote on 23.10.2020 at 21:03: On Wildz we also had this once would only upload a few documents and the thing was done

i forbid you to use other accounts for Deposit in the future

you must use only your own account otherwise the casinos will not pay out your money for you
never do that again!

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saillkint

Account was locked

23rd Oct. 2020, at 09:17 pm CEST#6
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Tobias wrote on 23.10.2020 at 20:53 clock: Can contact Caro vll you as a gesture of goodwill what refunded otherwise you probably have bad luck.

Violation is violation.

Who is Caro?

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crystal_machmeth
Experienced

Account was locked

23rd Oct. 2020, at 09:32 pm CEST#7
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saillkint wrote on 10/23/2020 at 9:17 pm
Who is Caro?

caro is a nice woman here in the forum she knows very well about casinos and she can talk to the casino so you get your money

i think she knows all the managers and tells them to pay out then it works most of the time

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DaseR92
Amateur

Account was locked

23rd Oct. 2020, at 09:50 pm CEST#8
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Next time just give your girlfriend the money in advance, so she can Deposit the full amount.

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Kleinkariert
Expert

Account was locked

23rd Oct. 2020, at 09:53 pm CEST#9
1 Like

Liked this post: T****s
saillkint wrote on 23.10.2020 at 21:03: On Wildz we also had this once would only upload a few documents and the thing was done

Why do you do it twice? You already know after the first time that you were lucky.

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saillkint

Account was locked

23rd Oct. 2020, at 10:14 pm CEST#10
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Kleinkariert wrote on 10/23/2020 at 9:53 pm
Why do you do it twice? You already know after the first time that you were rather lucky.

Because we did not see that as a problem

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