Off topic & small talk: Chatterbox (Page 742)

gamble1 wrote on 09.01.2023 at 09:42:

So only at the one casino ? not at another casino either ?

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ShakhtarD wrote on 09/01/2023 at 10:16: Does anyone know if there is an arbitration board that has jurisdiction over EnergieKasino?

So far I have never had any problems there, now they are suddenly cross with a payout and accuse me of a bonus AGB violation. It is quite brazen that the quoted passage, with which the accusation is justified, was falsified in their email. Even when I ask them to check this again and compare it with the actual terms and conditions, they stick to their claim:

"
Dear Mr. ...,

Upon reviewing your game history, we have determined that you have violated our terms and conditions.

Due to the violation, all bonus winnings, which have already been converted into real money, had to be confiscated.

"Before withdrawals are processed, your gaming activity will be checked for irregularities. Unless otherwise stated in the terms and conditions of the promotion, the maximum wagering amount, (including additional features such as "Gamble" and/or mini-games) may not exceed €2 until the Wagering requirements are met. For other currencies the following limits apply: 2GBP, 2USD, 2CAD, 2AUD, 10PLN, 20NOK, 160RUB, 600HUF, 4BGN, 60CZK, 8RON, 60UAH, 50MXN, 2.000 CLP, 10SOL, 20TRY. Should we notice that irregular gaming is being conducted, EnergieKasino reserves the right to withhold any payouts and/or confiscate all wins."

The full text of our Terms and Conditions can be found at the following link

If you have any further questions, please feel free to contact us at

Sincerely yours,

Your EnergieKasino Team
www.energiekasino.com
"


My response:

"
Hello,

I have just read through the ABGs again.
The passage you quoted is wrong. According to the T&Cs, the 2€ maximum bet is only applicable for the Welcome bonus, otherwise up to 5€ is allowed.

"Before withdrawals are processed, your gaming activity will be checked for irregularity. Unless otherwise stated in the promotion terms and conditions, the maximum wagering amount, on all welcome offers (including additional features such as "Gamble" and/or mini-games) may not exceed €2 until the wagering requirements are met. For all other offers that either require a Deposit or are awarded without a deposit, the maximum wagering amount may not exceed €5."

The last bonus I used and wagered was not a welcome bonus.

Please credit the wins back to me.


Thank you.
"



In their quote, even the comma before the first parenthesis was left in place, which actually belongs to the removed subordinate clause...
The Bonus terms: https://energiekasino.com/de/terms-and-conditions/standard-bonus-terms-and-conditions

If they don't relent, I would go to arbitration, if available.

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ShakhtarD wrote on 09/01/2023 at 11:46 AM:



Settled, my wins were actually credited back to me after all. Whatever went wrong there...

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gamble1 wrote on 09.01.2023 at 09:42:

So only at the one casino ? not at another casino either ?

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Stromberg wrote on 11.01.2023 at 06:55:

At Tipico too, and at bingbong... The first click in the game at Merkur games makes a sound, although all sounds are off... At Novomatic I had that too... Not at other providers... Very strange😅

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Matthias wrote on 11.01.2023 at 13:17: For those who do not see a notification ball:
A new poll is online!

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