Off topic & small talk: Chatterbox (Page 231)

robby811 wrote on 07/16/2020 at 10:42 pm
With mustard 🤩

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1. Any Player is entitled to close his/her account and terminate the Agreement at any time by contacting Big5Casino through the Customer Service and stating his/her wish to close his/her account. and stating the reasons why he/she wishes to close the account, especially if he/she does so due to concerns regarding the extent of his/her use of the same. Customer Service may be contacted by sending an email with the following information: support@big5casino.com. Condor Group will respond to the Player's request and confirm the closure of his account and the date on which the closure will take effect within a reasonable period of time, provided that a Player continues to assume responsibility for all activities on his account until such closure has been carried out by us, at which time this Agreement will be terminated.


2. A player may also close his or her account for a specified or unspecified period of time by submitting the form on our Responsible gaming Policy page .


3. If the reason for closure is not specified, we will specifically ask if the request for closure is related to possible gambling problems. If the reason for account closure is related to concerns about possible Gambling addiction, the player must indicate this. A closure applies only to the brand that the player has specified. A player who closes an account for reasons related to gambling addiction may not open or attempt to open a new account with the Company's brands. We shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.


4. In the event of termination of a player's account, a player may withdraw any funds remaining in the account.


5. If we close the Player's Account and terminate the Agreement due to multiple accounting, collusion, fraud, and criminal activity or violations of this Agreement, the balance of the Player's Account, approved but unpaid withdrawals, and/or Jackpot wins will be Non-Refundable and forfeited to the extent of any claims the Company may have against the Player at the time of such closure

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Iseedeadpeople wrote on 07/16/2020 at 22:53
you just think about yourself, everyone as he wants or can

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Patizi wrote on 07/17/2020 at 10:17 am: It's a just a forum, you seem to take it way too seriously here. You are a person who is very quick to judge others wrongly. If you that is so important who is registered in a forum or just logs off then you should rethink it all!

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Iseedeadpeople wrote on 07/17/2020 at 2:59 pm

do you mean you by judging wrongly?

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BingOo666 wrote on 07/17/2020 at 09:34: Hey guys, can anyone tell me how big5 casino handles it if I cancel my player account?
I'm getting so fed up with the faxes... The billing department keeps sending me new requirements of documents to upload! First it was the MuchBetter account statement I was supposed to specially request from support, now they need the muchbetter card photographed and signed! I don't have a muchbetter card and I don't need one! This is just stalling tactics and harassment to the extreme! Above all, I have also filed a complaint with the IBAS. If I have understood correctly, however, you can only appeal against a judgment, ie against a finished process! But if big5 never comes to a decision... the user does not block and the withdrawal requests simply in the account as "pending" leaves, can or will not intervene IBAS????
I have copied me times the "new AGB's, maybe you understand what exactly is meant by it?!?! Because I actually wanted to delete my account, in the hope that my money must then be paid out 😩

1. Any Player is entitled to close his/her account and terminate the Agreement at any time by contacting Big5Casino through the Customer Service and stating his/her wish to close his/her account. and stating the reasons why he/she wishes to close the account, especially if he/she does so due to concerns regarding the extent of his/her use of the same. Customer Service may be contacted by sending an email with the following information: support@big5casino.com. Condor Group will respond to the Player's request and confirm the closure of his account and the date on which the closure will take effect within a reasonable period of time, provided that a Player continues to assume responsibility for all activities on his account until such closure has been carried out by us, at which time this Agreement will be terminated.


2. A player may also close his or her account for a specified or unspecified period of time by submitting the form on our Responsible gaming Policy page .


3. If the reason for closure is not specified, we will specifically ask if the request for closure is related to possible gambling problems. If the reason for account closure is related to concerns about possible Gambling addiction, the player must indicate this. A closure applies only to the brand that the player has specified. A player who closes an account for reasons related to gambling addiction may not open or attempt to open a new account with the Company's brands. We shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.


4. In the event of termination of a player's account, a player may withdraw any funds remaining in the account.


5. If we close the Player's Account and terminate the Agreement due to multiple accounting, collusion, fraud, and criminal activity or violations of this Agreement, the balance of the Player's Account, approved but unpaid withdrawals, and/or Jackpot wins will be Non-Refundable and forfeited to the extent of any claims the Company may have against the Player at the time of such closure

Edit: Removed wrong mail link

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