Off topic & small talk: Chatterbox (Page 1410)

Stromberg wrote on 06.02.2025 at 11:44 am:

Yes these are all essential points...

You saw it with the VAT reduction, you saw it with the fuel price brake, if I remember correctly, that the savings are not or not completely passed on to the consumer...
For example, I would also be prepared to pay a surcharge for meat in order to improve animal husbandry and the treatment of animals in general. Ultimately, however, this surcharge would almost certainly end up in the pockets of the big meat producers. Just one example, doesn't really fit here😄


Anyway, in my opinion, standing up for the lowest income groups is always the right thing to do, unless you don't care about the ever-increasing inequality.

But it's getting too complex again and probably politically....

In any case, our DHL courier is mega 😄👍

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Langhans_innen wrote on 06.02.2025 at 09:35: My newspaper buddy is also on the bet from Mon-Sat. Regarding the rather harsh conditions that such a job entails, he said: "It's all a matter of getting used to the time. The cold isn't so bad either - but rain would make things pretty unpleasant. But like Jjepsa, he also emphasized that you just do your thing as your own boss and nobody gets on your nerves.

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bruffl wrote on 08.02.2025 at 08:39: Not things that move the world, but really frustrate me...
I've had a Samsung Galaxaý S24 ultra since the beginning of last year,
not even a year old. Samsung even gives a two-year warranty.
Two weeks ago I got the error message "water or foreign object" in the charging socket.
I can rule out the possibility of water or foreign bodies getting in there.
I cleaned it anyway and blew it dry with cold water.
The error message continued to appear, but the phone could at least still be charged inductively.
Now I had sent it in and it was sent to Poland by UPS.
After the phone arrived, I received a message that the display was damaged,
which was definitely not the case before shipping.
I chatted with a customer service employee, who told me
that an employee from the repair department would get in touch with me within 24 hours
and would talk to me about goodwill.
This did not happen. On Thursday, I checked the status online and to my delight
it said that the device had been repaired and was now being prepared for dispatch.
I was really pleased, a new display would have cost €309.
I received the following email shortly after 5pm yesterday:

Hello XXXXXXXX,

Your device will be returned to you unrepaired as per your request with the following shipping number.

We would like to make the Samsung Online Service Portal attractive and user-friendly for you as a customer and therefore hope for your help: Please let us know why you have decided not to complete the online order for the repair of your device. Please click here:

I thought I was in for a shock.
Almost at the same time, an employee from the repair department called, talked to me about the damage and said that he could not grant any goodwill. I then discussed it with him for 10 minutes, he also said that all parcels are checked for damage when they are received.
On Wednesday, I spoke to an employee of a stationary repair service,
he also confirmed that he had examined the phone carefully and that there was no damage to the display.

I have bought more than 20 Samsung devices in my life, but I consider this behavior to be
antisocial. Zero customer friendliness or responsiveness.
309€ is a lot of money, but it's also a matter of principle and I'm still p**sed off.
I had to vent my frustration here.


I'm going to order a few Samsung devices and make use of my 14-day right of return later.

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bruffl wrote on 08.02.2025 at 08:39: Not things that move the world, but really frustrate me...
I've had a Samsung Galaxaý S24 ultra since the beginning of last year,
not even a year old. Samsung even gives a two-year warranty.
Two weeks ago I got the error message "water or foreign object" in the charging socket.
I can rule out the possibility of water or foreign bodies getting in there.
I cleaned it anyway and blew it dry with cold water.
The error message continued to appear, but the phone could at least still be charged inductively.
Now I had sent it in and it was sent to Poland by UPS.
After the phone arrived, I received a message that the display was damaged,
which was definitely not the case before shipping.
I chatted with a member of the customer service team, who told me
that an employee from the repair department would get in touch with me within 24 hours
and would talk to me about goodwill.
This did not happen. On Thursday, I checked the status online and to my delight
it said that the device had been repaired and was now being prepared for dispatch.
I was really pleased, a new display would have cost €309.
I received the following email shortly after 5pm yesterday:

Hello XXXXXXXX,

Your device will be returned to you unrepaired as per your request with the following shipping number.

We would like to make the Samsung Online Service Portal attractive and user-friendly for you as a customer and therefore hope for your help: Please let us know why you have decided not to complete the online order for the repair of your device. Please click here:

I thought I was in for a shock.
Almost at the same time, an employee from the repair department called, talked to me about the damage and said that he could not grant any goodwill. I then discussed it with him for 10 minutes, he also said that all parcels are checked for damage when they are received.
On Wednesday, I spoke to an employee of a stationary repair service,
he also confirmed that he had examined the phone carefully and that there was no damage to the display.

I have bought more than 20 Samsung devices in my life, but I consider this behavior to be
antisocial. Zero customer friendliness or responsiveness.
309€ is a lot of money, but it's also a matter of principle and I'm still p**sed off.
I had to vent my frustration here.


I'm going to order a few Samsung devices and make use of my 14-day right of return later.

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Butterbrezel wrote on 08.02.2025 09:36:

That's annoying.

Since this is a case of testimony against testimony, the Dealer has the burden of proof according to German law.

It's best to write another email and threaten them with a reference to § 357 BGB.
The retailer must prove to you that the cell phone was already damaged when you sent it.
The retailer also bears the Risk that the phone was damaged in transit,
if you did not act negligently (e.g. without packaging). However, the retailer must also prove this.

It is best to check the UPS tracking to see if there is any mention of damage.
Then you can clearly threaten with a lawyer, for example, and the outcome of the case would be 100% certain.
If there is no mention of damage in the tracking, it's still a case of testimony against testimony, which is an advantage for you.

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bruffl wrote on 08.02.2025 at 08:39: Not things that move the world, but really frustrate me...
I've had a Samsung Galaxaý S24 ultra since the beginning of last year,
not even a year old. Samsung even gives a two-year warranty.
Two weeks ago I got the error message "water or foreign object" in the charging socket.
I can rule out the possibility of water or foreign bodies getting in there.
I cleaned it anyway and blew it dry with cold water.
The error message continued to appear, but the phone could at least still be charged inductively.
Now I had sent it in and it was sent to Poland by UPS.
After the phone arrived, I received a message that the display was damaged,
which was definitely not the case before shipping.
I chatted with a member of the customer service team, who told me
that an employee from the repair department would get in touch with me within 24 hours
and would talk to me about goodwill.
This did not happen. On Thursday, I checked the status online and to my delight
it said that the device had been repaired and was now being prepared for dispatch.
I was really pleased, a new display would have cost €309.
I received the following email shortly after 5pm yesterday:

Hello XXXXXXXX,

Your device will be returned to you unrepaired as per your request with the following shipping number.

We would like to make the Samsung Online Service Portal attractive and user-friendly for you as a customer and therefore hope for your help: Please let us know why you have decided not to complete the online order for the repair of your device. Please click here:

I thought I was in for a shock.
Almost at the same time, an employee from the repair department called, talked to me about the damage and said that he could not grant any goodwill. I then discussed it with him for 10 minutes, he also said that all parcels are checked for damage when they are received.
On Wednesday, I spoke to an employee of a stationary repair service,
he also confirmed that he had examined the phone carefully and that there was no damage to the display.

I have bought more than 20 devices from Samsung in my life, but I consider this behavior to be
antisocial. Zero customer friendliness or responsiveness.
309€ is a lot of money, but it's also a matter of principle and I'm still p**sed off.
I had to vent my frustration here.


I'm going to order a few Samsung devices and make use of my 14-day right of return later.

This post has been translated automatically