I canceled my account with Energie Kasino myself in December. I never had any problems there. From October onwards, I was told more and more often when activating the Bonus Code that "this participant is not eligible for this promotion.
Participant? I always thought you were a guest of the casino. Or is a participant an upgrade? I wanted to ask support anyway when I will be bonus eligible again. Not at all . And why not?
They have reached their maximum number
I have. When was that? Where was this maximum number? When did you want to inform me about it and why at all?
The answer was a standard link to the terms and conditions with the note that Bonuses can be canceled at any time...... blah blah goodbye.
Wait, that wasn't my question....and live support was then no longer available.
I had screenshots of it and asked for feedback because of the questions.
This came 10 days later from the support management team IT supervisor personally . Wow energy casinos own neo and trouble shooter? After he wrote how competent his support team was, he wrote the same as Live Support only more arrogant.
I wrote thanks for zero answers and asked for a call back. Never came . When I asked to close my account he asked if I was willing to give my reasons. I quoted a few lines from the Casino About Us page about transparency, openness and friendliness and said I still have no answer. Don't worry about it just close my account and f. ...off
Frankey wrote on 23.02.2024 at 15:22:
I canceled my account with Energie Kasino myself in December . I never had any problems there. Since October I was told more and more often when activating the Bonus Code that "this participant is not eligible for this promotion.
Participant? I always thought you were a guest of the casino. Or is a participant an upgrade? I wanted to ask support anyway when I will be bonus eligible again. Not at all . And why not?
They have reached their maximum number
I have. When was that? Where was this maximum number? When did you want to inform me about it and why at all?
The answer was a standard link to the terms and conditions with the note that Bonuses can be canceled at any time...... blah blah goodbye.
Wait, that wasn't my question....and live support was then no longer available.
I had screenshots of it and asked for feedback because of the questions.
This came 10 days later from the support management team IT supervisor personally . Wow energy casinos own neo and trouble shooter? After he wrote how competent his support team was, he wrote the same as Live Support only more arrogant.
I wrote thanks for zero answers and asked for a call back. Never came . When I asked to close my account he asked if I was willing to give my reasons. I quoted a few lines from the Casino About Us page about transparency, openness and friendliness and said I still have no answer. Don't worry about it just close my account and f. ...off
Then you've had your share of negative experiences. The stories you can read about this casino are really amazing.
Then you also had to make your negative experiences. The stories you can read about this casino are really awesome.
David
That was the first time. I never had any problems with them before. Payouts were quick, etc. I didn't play there regularly, but I noticed that something was going wrong through the negative feedback. I was just annoyed at the arrogance with which my questions were ignored. There is enough written. Not only here... actually the industry should be dead. or change. But they don't. Because no matter how negative the reviews of sales .
Probably wager the depositor x40 and max cashout €200.
Did you ask them in the chat what they actually meant?
No, actually not. After the chat told me the last time I was sent a 200% bonus by email, when I asked why it hadn't been posted, that there was no such 200% promotion, I don't want to talk to them anymore...
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it costs a lot of money and if they sort out non-payers it makes good business sense
i have also been canceled but at least I was able to take 100,- kacken with me
more than our father the state allows us
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I canceled my account with Energie Kasino myself in December. I never had any problems there. From October onwards, I was told more and more often when activating the Bonus Code that "this participant is not eligible for this promotion.
Participant? I always thought you were a guest of the casino. Or is a participant an upgrade? I wanted to ask support anyway when I will be bonus eligible again. Not at all . And why not?
They have reached their maximum number
I have. When was that? Where was this maximum number? When did you want to inform me about it and why at all?
The answer was a standard link to the terms and conditions with the note that Bonuses can be canceled at any time...... blah blah goodbye.
Wait, that wasn't my question....and live support was then no longer available.
I had screenshots of it and asked for feedback because of the questions.
This came 10 days later from the support management team IT supervisor personally . Wow energy casinos own neo and trouble shooter? After he wrote how competent his support team was, he wrote the same as Live Support only more arrogant.
I wrote thanks for zero answers and asked for a call back. Never came . When I asked to close my account he asked if I was willing to give my reasons. I quoted a few lines from the Casino About Us page about transparency, openness and friendliness and said I still have no answer. Don't worry about it just close my account and f. ...off
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I had deposited there too. It was only 2 x 25 euros that I deposited, but I was still a thorn in their side^^
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Then you've had your share of negative experiences. The stories you can read about this casino are really amazing.
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I received a particularly good offer today. I don't want to withhold it from you 🤔😁
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Very good bonus there have 0 wager what are you complaining about ^^
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Probably Wager the depositor x40 and Max Cashout 200 €.
Did you ask them in the chat what they actually meant?
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That was the first time. I never had any problems with them before. Payouts were quick, etc. I didn't play there regularly, but I noticed that something was going wrong through the negative feedback. I was just annoyed at the arrogance with which my questions were ignored. There is enough written. Not only here... actually the industry should be dead. or change. But they don't. Because no matter how negative the reviews of sales .
This post has been translated automatically
Chatterbox
Nobody has liked this post so far
No, actually not. After the chat told me the last time I was sent a 200% bonus by email, when I asked why it hadn't been posted, that there was no such 200% promotion, I don't want to talk to them anymore...
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Liked this post: Max_Bet
Uploaded today. Some of the people presented there are familiar from other documentaries/videos.
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