Community surveys: Are the German-licensed stores satisfied with the business and the legal situation in Germany? (Page 3)

StarGames_Official wrote on 28.05.2024 at 10:40 am: Our opinion: if players are dissatisfied, we are dissatisfied too. Firstly, because all player dissatisfaction reaches us as a provider. Very few of them write to GGL directly, if at all. Most write to us via Live Chat, here in the forum or via various review sites with negative comments about the chances of winning. Of course, this was also the case with Online Casinos before 2020 with 95% RTP, but of course more so since the switch to the new wagering tax.

So even if you think that online casinos "make enough money anyway", they are most likely not satisfied with the legal situation simply because of the many dissatisfied customers.

Secondly: we have explained it several times in this forum, but players do not necessarily know how many costs are involved with such a licensed casino.

• Tax and license fee.


• Bank guarantee in the millions.


• LUGAS and OASIS costs.


• Safe server costs.


• Additional technical work with such integrations - which also costs a lot.


• And then we haven't even talked about the bonus costs, game providers, payment methods and marketing. Or about salaries and office costs, etc.

We don't want to say that you should feel bad for us. Not at all. We're just telling you what the reality is. Since 50% of the income alone goes to the tax authorities as tax, you can easily estimate how much is left over after all the above costs.

Why offer it anyway? Because we hope that the regulations will improve for everyone and that this market will look better for players and providers in the future.

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StarGames_Official wrote on 28.05.2024 at 10:40 am: Our opinion: if players are dissatisfied, we are dissatisfied too. Firstly, because all player dissatisfaction reaches us as a provider. Very few of them write to GGL directly, if at all. Most write to us via Live Chat, here in the forum or via various review sites with negative comments about the chances of winning. Of course, this was also the case with Online Casinos before 2020 with 95% RTP, but of course more so since the switch to the new wagering tax.

So even if you think that online casinos "make enough money anyway", they are most likely not satisfied with the legal situation simply because of the many dissatisfied customers.

Secondly: we have explained it several times in this forum, but players do not necessarily know how many costs are involved with such a licensed casino.

• Tax and license fee.


• Bank guarantee in the millions.


• LUGAS and OASIS costs.


• Safe server costs.


• Additional technical work with such integrations - which also costs a lot.


• And then we haven't even talked about the bonus costs, game providers, payment methods and marketing. Or about salaries and office costs, etc.

We don't want to say that you should feel bad for us. Not at all. We're just telling you what the reality is. Since 50% of the income alone goes to the tax authorities as tax, you can easily estimate how much is left over after all the above costs.

Why offer it anyway? Because we hope that the regulations will improve for everyone and that this market will look better for players and providers in the future.

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Toastbrot wrote on 29.05.2024 at 14:13:
Of course I don't want to have a max cap in your example 😁 But such a big hit as in your example in a DE casino has not been granted to me so far 😁 I'm happy if I can pull out a win of 300 euros... With no dep Bonuses, however, I can understand it because in my opinion it makes sense for the casino. With Deposit-only bonuses, it devalues the offer somewhat... I play 99% of the time without bonuses anyway, as wagering x30-x40 seems almost impossible for me here... If you have a good hit, it's all downhill after that, as if on a string. With a few exceptions of course .


Löwenplay apparently reads your posts here diligently and has reacted directly to the positive criticism 😁

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StarGames_Official wrote on 29.05.2024 at 17:20:
We will be increasing the caps of 300 euros for Deposit Bonuses in the coming days and weeks. You're right, this low limit doesn't make sense for deposit bonuses. However, there will still be a limit, just at a higher level.

This should also make us more customer-friendly than Löwenplay in your eyes.

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mtorero wrote on 29.05.2024 at 19:45:

I am now such a buzzkill and sensible that I often cash out even with a small win (e.g. depositor doubled) when I play without a bonus.

That's why I like to play Deposit Bonuses, because then I'm 'forced' to play longer and can therefore experience more fun or frustration 😅

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RebellYell wrote on 29.05.2024 at 18:30:
Personally, I'm really getting tired of hearing/reading about the costs.


Anyone who can spend 1.5 million on sponsoring hannover96 alone can't be doing so "badly".


I always ask myself when I read something like that how the casinos used to do it! The Betsson casinos, for example.

They also did a lot of sponsoring, had license issues and so on. But they were able to offer slot games with a high RTP AND also offer great Bonuses (turnover-free!!!) and still generate very good turnover.

I have the feeling that all this talk of high costs is just an excuse to justify these miserably low RTPs.

When the German casinos were launched, I was really neutral about the whole thing (although I was already bothered by some things then), but the way things have developed and are going (RTPs have been lowered even further during this time), it's just a rip-off for me.

I would also like to point out that a casino (I think it was Jackpotpiraten) once sent out a survey asking what bothers us players the most. There was no question about the RTPs, but only things that don't affect me personally (5 second rule, betting limit, bet size etc.). As you can see, the RTPs don't bother the German casino operators, but rather other things (i.e. that players can bet/lose even more money) do.

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Max_Bet wrote on 28.05.2024 at 16:49: I'm glad that I hit a nerve with the survey and that an interesting discussion has arisen.

Sad that only the Stargames_Official is trying to keep the candle burning here. No one, neither the JackpotPirate guy, nor Julia from Joker Star, nor any other representative of the Gauselmann clique is speaking up here. They think the scam works offline and they try to pull it off online too. But shitty mushrooms...This shows how much they don't give a shit about the players and that they only use Gamblejoe for advertising. They think their lousy offers are gold and we stupid Germans carry their asses after them 🤮
No matter how the situation develops, these dirty b*****ds like BB, JP, JS and all the other dirty devils won't get another penny, ever again...

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StarGames_Official wrote on 29.05.2024 at 21:17:
We need to correct two misstatements:

1. Where the assumption that we have invested 1.5 million euros for the Hannover sponsorship comes from, we don't know. Can you give us your source for this?

We can assure you that it cost MUCH LESS.

2. The survey mentioned came from us. We explained in detail at the time in the "StarGames experiences" thread why the RTP was not an answer option in the survey.

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RebellYell wrote on 30.05.2024 09:27:

1. I guess I have to take this back, since you are "team presenter" s4it and not main sponsor or shirt sponsor as I mistakenly assumed. Therefore, your payments will be significantly less than the 1.5 million euros I wrote (that's the amount for a shirt sponsor). But it will still be a lot of money.

2. Since I don't feel like searching the whole thread right now. Can you please briefly summarize for me why the "irritating topic" number 1 did NOT appear in the survey? Thank you very much

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