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Online Casinos in general: Zet Casino - Fraud when paying out ???

Topic created on 20th Aug. 2024 | Page: 1 of 2 | Answers: 15 | Views: 1,310
Baccarat_Natural_9
Rookie
Hello everyone,

over the weekend, I won well with just a 25 EUR Paysafecard Deposit in the online Live Casino games (baccarat from Evolution) and paid out 3x 500 EUR on three consecutive days (according to the policy, with my current VIP status it would only be possible to pay out 500 EUR per day) or submitted the withdrawal request. However, if you add the days in the past weeks and months, these winnings are just a drop in the ocean.

However, the payouts made on August 18, 19 and 20 are still in the transaction history with the status "pending". I have chatted with Chat several times every day since the first day after the withdrawal request, but the final approval would come from the so-called Finance Department. I can understand that, but now it's 20.08.2024 and nothing has happened yet. It could take 1-3 working days, but I seriously wonder if Online Casinos like Zet Casino could not pay out the wins to a player? Are there any high stakes gamblers here at GJ who have had experiences with high bets or high deposits AND withdrawals at online casinos and could you share them as well?

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Langhans_innen
Expert
Today is Tuesday. You made a withdrawal request on Sunday, Monday and Tuesday. This takes up to three working days. Tomorrow is Wednesday, the third working day - measured by the first payout . And you've been in the chat every day since then. And today, as I said, is Tuesday...then everything is still fine. What does this have to do with fraud at this point in time?

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Frankey
Experienced
Just wait another day. They only process payouts Monday - Friday. That means your application from 18 was only processed yesterday. That will take 3 days.

Many casinos do not process the transactions themselves but have them done by companies based somewhere else. A casino is registered in Malta or Curacao, the company that processes the transactions works from Cyprus or perhaps Bermuda. And if they have a public holiday on Monday, nobody is working there.

Of course, a casino doesn't tell players this, they all advertise that they are the fastest at paying out

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Saphira
Expert
I think it's a bit hasty to talk about fraud here. You can do this if you wait a really long time for your money or are obviously held up with strange requests for documents that you have already sent and which are then suddenly requested again by the casino. In my opinion, it also delays the success of the payout if you annoy people every day in chat or by e-mail after just one or two days have passed since the payout request.

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gamble1
Icon
Many casinos currently have delays possibly vacation time ? I would also wait if nothing has changed after 2 weeks then you could start to worry

Until then, don't gamble anything away and ignore someone who complains loudly in the chat every day is psychologically close to canceling and gambling away or speculating on it, so stay strong

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Lukas-Muller2

Baccarat_Natural_9 wrote on 20.08.2024 at 19:54: Hello everyone,

i won well over the weekend with only a 25 EUR Paysafecard Deposit in the online Live Casino games (baccarat from Evolution) and paid out 3x 500 EUR on three consecutive days (according to the policy with my current VIP status it would only be possible to pay out 500 EUR per day) or submitted the withdrawal request. However, if you add the days in the past weeks and months, these winnings are just a drop in the ocean.

However, the payouts made on August 18, 19 and 20 are still in the transaction history with the status "pending". I have chatted with Chat several times every day since the first day after the withdrawal request, but the final approval would come from the so-called Finance Department. I can understand that, but now it's 20.08.2024 and nothing has happened yet. It could take 1-3 working days, but I seriously wonder if Online Casinos like Zet Casino could not pay out the wins to a player? Are there any high stakes gamblers here at GJ who have had experiences with high bets or high deposits AND withdrawals at online casinos and could you share them as well?

If it is a large amount, the transaction is delayed. I don't know how it is here, but anything can happen.

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Baccarat_Natural_9
Rookie
Brief update: The 1st payout says "Complete". Hope to receive the money later today. The other two are still pending.

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Paddington
Expert
The casino belongs to 7Stars. With all of their brands, payouts take forever + Verification is also delayed. The fact that you have to upload documents several times before they are accepted is also absolutely normal. all of their brands also have a withdrawal limit of €500. The Live Chat has been writing the same stuff for years and can hardly help. Just keep your fingers still, wait a long time and then the money will eventually arrive + it's best not to Deposit any more money there!

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Baccarat_Natural_9
Rookie

Baccarat_Natural_9 wrote on 21.08.2024 at 08:43: Short update: The 1st payout says "Complete". Hope to receive the money later today. The other two are still pending.

eUR 500 has been transferred to my Paysafecard Mastercard. 1 of 3 thus completed.

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Baccarat_Natural_9
Rookie

Paddington wrote on 21.08.2024 at 11:17 am: The casino belongs to 7Stars. With all of their brands, payouts take forever + Verification is also delayed. It is also absolutely normal that you have to upload documents several times before they are accepted. all of their brands also have a withdrawal limit of €500. The Live Chat has been writing the same stuff for years and can hardly help. Just keep your fingers still, wait a long time and then the money will eventually arrive + it's best to stop depositing there!

Yes, you're probably right, because the 2nd and 3rd payouts are still "unfinished". Do you know of any other sites that are faster? How can you play carefree under these circumstances if you end up having this hassle with every payout?

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Mallpall
Amateur

Baccarat_Natural_9 wrote on 22.08.2024 at 08:12:

Yes, you are probably right, because the 2nd and 3rd payouts are still "undone". Do you know other sites where it goes faster? How can you play carefree under these circumstances if you end up having this hassle with every payout?

At Winz you have the money almost instantly; I've never waited longer than 5 minutes; the one time the money was paid out & the computer was still shutting down.


Even amounts well over 1k+

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Lukas-Muller2

Mallpall wrote on 22.08.2024 at 09:09:

So with Winz you have the money quasi instantly; have never waited longer than 5min; that one time the money was paid out & the computer was still shutting down.


Also amounts well over 1k+

One day I waited 10 minutes.

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Baccarat_Natural_9
Rookie
2. I also received the payout today. Seems to be a reputable store.

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Baccarat_Natural_9
Rookie
Well, it would have been too good to be true. 3. The payout, although I had done nothing, was simply canceled and credited back to my player account. In the meantime, I was able to request 2 more payouts. One has been paid (the money is still missing) and the other is "pending". Let's see what happens here again. It's really sad that such delaying tactics are being used with these amounts.

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Baccarat_Natural_9
Rookie
3. Payout also received.

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