Online Casinos in general: YoYoCasino - Experiences?

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Chriswoldt wrote on 07/19/2020 at 6:11 pm: Hello.

My brother signed up there a little over a month ago and in a few days, he scored a whopping 100,000€ .

He wrote with the Live Chat and wanted to verify to pay out his win. The woman in the live chat answered him that Verification is only necessary when the Provider asks for it.

He deposited via Paysafecard and a withdrawal would probably not be possible until he makes a Deposit from his specified bank account. Thus, the bank account would be verified.
So far so good

However, they froze the account shortly thereafter and this has been going on for a good 2 weeks now.

He fortunately has some screenshots of wins and also of the conversation in live chat etc.

We are now wondering what we can do to make the provider pay out the amount.
My brother has followed all the rules and has not been guilty of anything.

Thank you in advance for any helpful comments

Sincerely Chriswoldt

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Royal777 wrote on 07/19/2020 at 19:22 PM
This procedure is normal at Curacao casinos. Legally you have no chance.

Either they get in touch and pay out or nothing happens. You can complain at this email office@araxionv.com, but usually nothing happens. No lawyer can help you, because Curacao is in South America


Again wrong:

In most other cases, victims can sue from Germany, even if the online casino (or payment service provider) is located abroad, because:

Because often affected parties can, e.g. because of the so-called "consumer jurisdiction" of Art. 11 - 18 EuGVO or the "jurisdiction of the tort", e.g. according to § 32 ZPO, which is always to be checked in each individual case, still file a lawsuit from Germany, even against providers from other EU countries.

Whether it brings something or is meaningful, is on another sheet!

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