Online Casinos in general: Your opinion is needed - were my expectations exaggerated?
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Your opinion is needed - were my expectations exaggerated?
Nobody has liked this post so far
i would be interested in your opinion about the following case.
After I registered at "Casino *Name_censored*, I received an amount X which was only credited after a certain turnover.
I played a certain game which was not forbidden according to the terms and conditions and could fulfill the turnover requirements relatively quickly.
I got the amount X credited and - as it should be for a player - of course gambled everything away.
After that, several deposits followed the same pattern.
At my last Deposit I noticed that the turnover of the *name_censored* game was not credited.
T&Cs and bonus conditions were unchanged until then .
When my account balance was back to zero, I inquired with support.
As an answer came - after some back and forth - the following:
"First of all, I would like to inform you that we have credited you with a €30 cash bonus, which you are welcome to accept.
Finally, I would like to refer you to point 18 of our bonus conditions:
" *Casino-Name_censored* reserves the right to change, withdraw, refuse or terminate offers early at its sole discretion."
Thank you in advance for your understanding in this matter."
Shortly after, the Bonus terms were adjusted.
The adjustment must have been a "heave-ho" action.
Loud repetitions, spelling and punctuation errors everywhere. See for yourself:
My answer to this:
"...Regarding the quoted point 18 of the bonus conditions I (I think) nothing more to say 😉
I am of course clear that in the end you draw the short straw as a player.
Therefore, I can basically only repeat myself, how important it is to have a reputable regular casino.
...
Open and honest communication is everything. Everything else just creates misunderstandings and frustration
By the way, I have looked at the changed bonus conditions and honestly feel
almost a bit honored - after all, I can now claim to be responsible for this at Leovegas
for this... A great story.
At this point, however, the following note
When revising the bonus terms and conditions, Paste was pressed too often during Copy&Paste.
The slots are very often inserted multiple times and some punctuation marks (commas) are missing.
I have marked it for you in the attached screenshot.
I would definitely revise it if I were you.
This may seem petty, but believe me, it's worth it
There's a lot riding on seriousness and professionalism in this business.
... "
As a reply I received a short "Thank you...All information has already been forwarded internally and the errors should be fixed shortly."
Shortly after, the bonus terms and conditions were revised.
To be honest, I had actually hoped for more. At the time of the uncommunicated changes, I was (and still am) already 4 digits in the red.
Nevertheless, I was always friendly, courteous and helpful
We are talking about a casino that is also advertised here at www.gamblejoe.com and is not exactly one of the smaller ones.
From other casinos, I am used to "attentions" quite different
Now what do you think? Your opinion interests me
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Your opinion is needed - were my expectations exaggerated?
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Your opinion is needed - were my expectations exaggerated?
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ooops 🤫
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Your opinion is needed - were my expectations exaggerated?
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sippi
Especially as a large casino like leovegas.
I would rather expect to admit the error or the adjustment openly and give you because of my still nen 100€ bonus wager free or x5 or so.
Are but anyway only peanuts for the...
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Your opinion is needed - were my expectations exaggerated?
Nobody has liked this post so far
About a "attention" of this kind I would have been really happy
After all, we are talking about a listed company with over 900 employees.
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