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Online Casinos in general: Your opinion: Am I or the casino right?

Topic created on 23rd Oct. 2020 | Page: 1 of 2 | Answers: 14 | Views: 3,814
mrcashnoob
Rookie

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 01:37 pm CEST#1
0 Likes

Nobody has liked this post so far
Hi

i have played in a very well known and reputable casino group. A group that will now soon probably also apply for a German license. The group has high standards regarding Responsible gaming
Among other things, it is written in the T&Cs that limits and cool-off periods can be requested at any time via email or live support and that the support is trained accordingly.

I win 1xxx,00€ at this casino and would now like to stop playing and cash out. However, I am not verified yet

Now I know that this process takes a bit, and I also know that I have problems with not canceling withdrawals in pending status. So I go to the page in my account where I can set limits.

Stake limits, unlike T&Cs, do not exist, only Deposit limits. Self-exclusion is possible, but only minimally for six months. A cool-off period is not offered at all.

So I went to the live support and clearly described my problem: won, not verified, afraid of not being able to wait until the account is verified and the payout is released, and thus gamble away the money I won.
I ask specifically either to set my betting limit to zero or to set a cool-off / self-exclusion for 5-7 days, so that is very sure that the payout is carried out until then and I - as the name already describes - cooled .

Chat support employee 1 says the system is slow right now, then about 5 minutes later the chat breaks.
Chat support employee 2 says he can only research this and I have to get back to me later.

It comes as it must, I get cold feet and withdraw the payout a few hours later and lose it completely (went fast, you know that).
Chat employee 1 helps me then, just a few hours later, even actively to cancel the withdrawal.

What do you think about this?
Do you think it would be fair for the casino to void the bets and make my withdrawal?
Do you think I'm just stupid and it's my own fault, the casino should not bear any blame?

I really just want to make an assessment. I don't know if I will complain.

This post has been translated automatically

mrcashnoob
Rookie

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 02:04 pm CEST#2
0 Likes

Nobody has liked this post so far
The casino is in gamblejoe's top 5!

This post has been translated automatically

genrix
Top Member

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 02:06 pm CEST#3
1 Like

Liked this post: Avatar von Sarkasto Sarkasto

mrcashnoob wrote on 10/23/2020 at 1:37 pm: Hi

i have played in a very well known and reputable casino group. A group that will now soon probably also apply for a German license. The group has high standards regarding Responsible gaming
Among other things, it is written in the T&Cs that limits and cool-off periods can be requested at any time via email or live support and that the support is trained accordingly.

I win 1xxx,00€ at this casino and would now like to stop playing and cash out. However, I am not verified yet

Now I know that this process takes a bit, and I also know that I have problems with not canceling withdrawals in pending status. So I go to the page in my account where I can set limits.

Stake limits, unlike T&Cs, do not exist, only Deposit limits. Self-exclusion is possible, but only minimally for six months. A cool-off period is not offered at all.

So I went to the live support and clearly described my problem: won, not verified, afraid of not being able to wait until the account is verified and the payout is released, and thus gamble away the money I won.
I ask specifically either to set my betting limit to zero or to set a cool-off / self-exclusion for 5-7 days, so that is very sure that the payout is carried out until then and I - as the name already describes - cooled .

Chat support employee 1 says the system is slow right now, then about 5 minutes later the chat breaks.
Chat support employee 2 says he can only research this and I have to get back to me later.

It comes as it must, I get cold feet and withdraw the payout a few hours later again and play it completely (went fast, you know that).
Chat employee 1 helps me then, just a few hours later, even actively to cancel the withdrawal.

What do you think about this?
Do you think it would be fair for the casino to void the bets and make my withdrawal?
Do you think I'm just stupid and it's my own fault, the casino should not bear any blame?

I really just want to make an assessment. I don't know if I will complain.

If you would have won another 1k with it, you wouldn't have complained either

This post has been translated automatically

Begbie
Elite

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 02:52 pm CEST#4
2 Likes

Liked this post: Avatar von krabbe666 krabbe666, Avatar von Sarkasto Sarkasto
Begbie

This post has been translated automatically

Butterbrezel
Elite

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 03:56 pm CEST#5
2 Likes

Liked this post: Avatar von krabbe666 krabbe666, Avatar von sippi sippi
You create the thread because you want an honest answer.

Of course it's stupid of the casino not to follow your request. But j eder is responsible for his actions. You were not in control, you should learn from this mistake or, if you do not have it under control, leave the gambling altogether.

This post has been translated automatically

t****h

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 04:21 pm CEST#6
0 Likes

Nobody has liked this post so far
I am of the opinion that you yourself are responsible.

However, the casino operator must comply with the licensing requirements in order to protect the players. For example, allow the player to set the following limits. Bet limit, loss limit, self-exclusion, Deposit limit, etc. If this is not the case, you can report directly to the licensor

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Sprengsatz
Experienced

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 08:56 pm CEST#7
0 Likes

Nobody has liked this post so far
Only an addict will agree with you. From a clear human mind, you are just to blame yourself. It must have been longer ago, since all the top casinos now have the 24-hour ban.

This post has been translated automatically

Anonym

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 11:02 pm CEST#8
1 Like

Liked this post: Avatar von Klabisto Klabisto
Unfortunately, it sounds to me like you weren't really hot for a "hard" restriction in the first place. Why do I think that? Because I know this from myself in the past. I win fat and then look for restrictions in the first moment to stop the payout. Find nothing effective and ask times. But quite loosely. Then not much comes back and I no longer really ask

But in the back of my mind I always had "never mind, maybe I'll try some of it again later"

In other words, if you get such sums back and gamble them away again, you're already lying to yourself in advance. Otherwise, you wouldn't even have the idea to get it back.

I recommend you OC's where withdrawals can be blocked. There are times the known "Videoslots, Casumo,..." and some on request. At Interwetten, for example, I simply asked whether that would be possible, since then I can no longer cancel withdrawals. Not even via support. I would generally no longer do, but especially with smaller amounts I'm safer with it and also the collect over time to ner tidy sum

you can "complain" as you want. You have requested the withdrawal termination itself

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Taybone
Amateur

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 11:24 pm CEST#9
0 Likes

Nobody has liked this post so far
mrcashnoob wrote on 10/23/2020 at 1:37 pm: Hi

i have played in a very well known and reputable casino group. A group that will now soon probably also apply for a German license. The group has high standards regarding Responsible gaming
Among other things, it is written in the T&Cs that limits and cool-off periods can be requested at any time via email or live support and that the support is trained accordingly.

I win 1xxx,00€ at this casino and would now like to stop playing and cash out. However, I am not verified yet

Now I know that this process takes a bit, and I also know that I have problems with not canceling withdrawals in pending status. So I go to the page in my account where I can set limits.

Stake limits, unlike T&Cs, do not exist, only Deposit limits. Self-exclusion is possible, but only minimally for six months. A cool-off period is not offered at all.

So I went to the live support and clearly described my problem: won, not verified, afraid of not being able to wait until the account is verified and the payout is released, and thus gamble away the money I won.
I ask specifically either to set my betting limit to zero or to set a cool-off / self-exclusion for 5-7 days, so that is very sure that the payout is carried out until then and I - as the name already describes - cooled .

Chat support employee 1 says the system is slow right now, then about 5 minutes later the chat breaks.
Chat support employee 2 says he can only research this and I have to get back to me later.

It comes as it must, I get cold feet and withdraw the payout a few hours later again and play it completely (went fast, you know that).
Chat employee 1 helps me then, just a few hours later, even actively to cancel the withdrawal.

What do you think about this?
Do you think it would be fair for the casino to void the bets and make my withdrawal?
Do you think I'm just stupid and it's my own fault, the casino should not bear any blame?

I really just want to make an assessment. I don't know if I will complain.

If this was before the 15th. I advise you to sue the casino and stop gambling online. You are addicted and if you can't keep your feet still, the casino will always win. No matter when you play and how much you win. The casinos know this about you too. They have already checked your player profile

How I know that...experience.
Have gambled on a site at the time, also a colleague of mine. Both won. Chat contacted. He got the money within an hour. With me it took days. I've gambled it away, of course.

What I want to say, if you want to gamble, then go to a casino. Then you don't have all the problems with the payout. Have a look at the complaints forum. You will see quite a few payout problems, even if some have received their money after weeks or months, that tugs psychologically with or you will lose your won again.

The casino thinks about max. profit and if they have someone like you on the hook all the better. You can make up for it with Pi Pa Po refund. They will laugh at you at most. If the amount is less than 5000 euros, you can sue yourself at the district court under the keyword European lawsuit

This post has been translated automatically

Taybone
Amateur

Your opinion: Am I or the casino right?

23rd Oct. 2020, at 11:36 pm CEST#10
1 Like

Liked this post: Anonym
To answer your initial question. If Online Casinos were fair, you would be wrong. I have played in many casinos and have experienced only negative. Therefore, I agree with you.

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