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Online Casinos in general: Your experience with Genesis Casino - Cashout/Verification?

Topic created on 07th Oct. 2018 | Page: 1 of 3 | Answers: 28 | Views: 10,366
DJT2016

Your experience with Genesis Casino - Cashout/Verification?

7th Oct. 2018, at 04:44 pm CEST#1
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Hi guys!
What are your experiences with Genesis Casino regarding payouts and Verification?

Thank you very much!

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upola
Legend

Your experience with Genesis Casino - Cashout/Verification?

7th Oct. 2018, at 05:14 pm CEST#2
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Liked this post: Anonym

I have already written this elsewhere.

I wanted to verify myself at Genesis Casino, and sent my documents by mail.
For 2 weeks they do not want to recognize my passport, the corners would not be seen.
Now I'm fed up and have written to them to delete my account.
There are enough other reputable casinos where I can play.

Get verified before you Deposit, otherwise there may be problems with a withdrawal.

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Superspiel

Your experience with Genesis Casino - Cashout/Verification?

16th Oct. 2018, at 05:21 pm CEST#3
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Hello.
I also had my problems with the verification. After 2 x contact with customer service, it worked. Personally, the payouts take too long. When inquiring, there were always some technical problems. I had to contact the personal VIP chat for faster payouts. But that didn't make things any better. Withdrawals with credit card, after 24-48 hours waiting time, again to 5 business days until the account posting. Smaller wins arrive before larger ones even though the larger one was approved two days before, etc. I have closed my account now. I want to have fun and play and not constantly chat. Actually a pity because the game offer was quite good.

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upola
Legend

Your experience with Genesis Casino - Cashout/Verification?

16th Oct. 2018, at 06:20 pm CEST#4
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I also do not make a long heckmeck, with no casino
If they do not want to blame themselves, I play somewhere else.
No Casion is so great that I write quite a few emails back and forth.... I'm not looking for a pen pal.

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ruhrpott
Expert

Your experience with Genesis Casino - Cashout/Verification?

16th Oct. 2018, at 07:50 pm CEST#5
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For me, the Verification did not take long. After I uploaded the documents, they were confirmed after 1 1/2 days

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Anonym

Your experience with Genesis Casino - Cashout/Verification?

16th Oct. 2018, at 08:02 pm CEST#6
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ruhrpott wrote on 16/10/2018 at 19:50: With me the Verification did not take long. After I uploaded the documents were confirmed after 1 1/2 days.

And then how quickly was the money booked??? Or did you just get verified? Because as stated above, after a waiting period of another 5 days until the booking is heavy and nowadays actually unacceptable.

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ruhrpott
Expert

Your experience with Genesis Casino - Cashout/Verification?

16th Oct. 2018, at 08:13 pm CEST#7
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I didn't have both at the same time, but I did have a payout afterwards. This was processed in less than 12 hours

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Superspiel

Your experience with Genesis Casino - Cashout/Verification?

17th Oct. 2018, at 07:07 am CEST#8
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I am impressed, processed in 12 hours is good. For me, the credit card payout email said 1-3 banking days. On my request to support, it was already 1-5 business days. Well, money has always arrived but as mentioned above, in this day and age, there are casinos that manage to get your money in the account on the same day.

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Superspiel

Your experience with Genesis Casino - Cashout/Verification?

17th Oct. 2018, at 07:17 am CEST#9
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Oh, and just to mention it briefly, my personal VIP consultant always had the same name in the chat and e-mails, was very friendly and has unfortunately forgotten from day to day German or English means the good woman has often asked me to discuss my request in English because she could no longer speak German

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Koknrollin

Your experience with Genesis Casino - Cashout/Verification?

27th Oct. 2018, at 03:21 pm CEST#10
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Hi I am new here but have been reading along for a while. Recently registered with Genesis Casino and my Verification went smoothly. Uploaded documents on my phone and the next day the verification was confirmed. Unfortunately, I have not won anything there yet and can not give any information about the payout

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