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Online Casinos in general: Wunderino Verification Problem

Topic created on 23rd Jul. 2019 | Page: 1 of 1 | Answers: 8 | Views: 2,729
charlie1866
Rookie

Wunderino Verification Problem

23rd Jul. 2019, at 03:11 pm CEST#1
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Hello all,

i've been a silent reader for months and registered here today because I'm stuck on something and need your help.

I have won the days at Wunderino with 100 euros Deposit 200 euros nothing big. When the withdrawal was 3 days in processing and nothing happened I asked in the Live Chat, what the problem would be. Thereupon I was told to send my documents to hallo@wunderino.com.

The following problem has arisen. I sent my identity card, my bank statement and a Vodafone bill. I moved a good year ago and the correct address, with which I am also registered at Wunderino, is on the ID card and the bank statement. However, I apparently forgot to change my address at Vodafone and completely overlooked this before I sent the document.

Wunderino now refuses to verify my account because of the document.

How would you proceed? Does anyone have a Tip? For me, 200 euros is already a lot of money, which is why I would not like to simply write it off...

Many thanks for your help

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Jincy89
Amateur

Wunderino Verification Problem

23rd Jul. 2019, at 03:31 pm CEST#2
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Hello, unfortunately I have no Tip, but do not understand why you have sent something from Vodaphone ?!? They never wanted that from me ... I would perhaps update the address at Vodaphone in your place and then send a proof that you have just updated it at your telephone Provider

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charlie1866
Rookie

Wunderino Verification Problem

23rd Jul. 2019, at 03:40 pm CEST#3
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They just wanted proof of address (electricity/gas/mobile), so I went with Vodafone.

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DiamondDonut
Top Member

Wunderino Verification Problem

23rd Jul. 2019, at 03:42 pm CEST#4
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charlie1866 wrote on 07/23/2019 at 15:40: They just wanted proof of address (electricity/gas/mobile), so I went with Vodafone.

Bank statement would have been enough

But do not worry, now takes a little longer but your money you will receive!

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charlie1866
Rookie

Wunderino Verification Problem

23rd Jul. 2019, at 03:50 pm CEST#5
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I have now explained it again by mail and have sent the landline bill from Vodafone instead. The correct (current) address is on it.

Hopefully this will solve the problem. One hears nothing good about Wunderino in terms of payout and Verification process...

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Jincy89
Amateur

Wunderino Verification Problem

23rd Jul. 2019, at 05:57 pm CEST#6
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Actually, I have to say that it works quite well at Wunderino ... they just often want everything double and triple ...

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charlie1866
Rookie

Wunderino Verification Problem

23rd Jul. 2019, at 07:18 pm CEST#7
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Does anyone here have any experience on how long this will take?

In the chat you get only a rude answer with "1-7 days, some patience dear sir" ^.^

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Jincy89
Amateur

Wunderino Verification Problem

23rd Jul. 2019, at 07:21 pm CEST#8
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After loading all documents I could not cancel after 4 hours and a day later it was on my account

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charlie1866
Rookie

Wunderino Verification Problem

23rd Jul. 2019, at 08:50 pm CEST#9
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Oh dear guys, I don't know if I should be happy right now or not.

Once again I couldn't help it and cancelled the 200 euros....
After that I went to Book of Dead and played on 50 x 4 Euro Spins Auto Spin

At just under 100 euros came free spins and I won a whopping 1710 euros with 4x the second highest symbol...

Now just wait until the payout request of 1800 euros is processed.

Why has this never happened to me at Videoslots etc. where the payout only takes a few min???? >:O

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