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Online Casinos in general: Wunderino problems with verification

Topic created on 06th Jun. 2019 | Page: 1 of 1 | Answers: 6 | Views: 4,669
olexlive
Visitor

Wunderino problems with verification

6th Jun. 2019, at 12:24 pm CEST#1
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Hello dear forum members,
I have since about 4 months problems with Wunderino when verifying and releasing my account...

I have been playing on Wunderino for some time and was always able to withdraw smaller amounts without having to verify myself, but then I had won a win of about 1800€ and wanted to withdraw it quickly and then I got an email from Wunderino that I should please Verifiezieren.
Have then everything hingeschickt and waited for an answer ...
Until I then after about 3 weeks got an email where drinne was that you have my Wunderino account temporarily blocked because I would have deposited with a third account!

For information: I have deposited at that time with the PayPal account of my mother, so the PayPal account ran on the name of my mother but I have my own bank account linked to the PayPal account of my mother conclusion is that I have then actually paid with my own account and all deposited amounts were also debited from my own account.

Then I just wrote everything in an email to Wunderino with bank statement from my account where you can see the Deposit and the ID of my mother.

After 2 months I got an email I should but please send a screenshot of the PayPal account, that I did then and now I'm waiting again 1 1/2 months for a response...

Did anyone of you ever had the same problem and did you get your account back?
And how did you go there before?

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Saphira
Expert

Wunderino problems with verification

6th Jun. 2019, at 02:10 pm CEST#2
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What I don't really understand: why do you wait for such a long period of time until you hear something from them? First 3 weeks after Verification and then 2 months after your explanatory mail to the casino. Was there no communication in between? I'm a bit irritated, because you stay close to the topic when it comes to such a sum

Otherwise, I think that it is generally difficult - and that in every casino - if it is not crystal clear from which account was deposited or, as in your case, the account holder is a different person than the one registered in the casino. In general, I think that you will get the money from Wunderino sooner or later, because your explanation sounds conclusive and was obviously proven. However, it seems to be known that they like to drag out the whole procedure. If I were you, I would stay on the case more vehemently and put more pressure on them. This can also be done politely

Good luck to you

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olexlive
Visitor

Wunderino problems with verification

6th Jun. 2019, at 02:24 pm CEST#3
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Saphira wrote on 06/06/2019 at 14:10: What I don't quite understand: why do you wait for such long periods of time to hear from them? First whole 3 weeks after Verification and then beaten 2 months after your explanatory mail to the casino. Was there no communication in between? I'm a bit irritated, because you stay close to the topic when it comes to such a sum

Otherwise, I think that it is generally difficult - and that in every casino - if it is not crystal clear from which account was deposited or, as in your case, the account holder is a different person than the one registered in the casino. In general, I think that you will get the money from Wunderino sooner or later, because your explanation sounds conclusive and was obviously proven. However, it seems to be known that they like to drag out the whole procedure. If I were you, I would stay on the case more vehemently and put more pressure on them. This can also be done politely

Good luck to you.

Yes, I've written in between already several times emails to wunderino, "what's going on now" only I did not get an answer from them

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Jackpotdanny

Wunderino problems with verification

7th Jun. 2019, at 09:39 am CEST#4
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olexlive wrote on 06/06/2019 14:24

Yes I have in between already often emails to wunderino written, "what is going on now" only I have not received a response from them

Huhu am also back in the country

Hello olexlive why do you do everything by e-mail? There is a Live Chat there, there you can do everything even upload documents...If you have a problem go there in the live chat they are always from 12 noon available...
Personally, I have never had a problem with Wunderino payouts also always the next day or even the same day on my account......

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olexlive
Visitor

Wunderino problems with verification

7th Jun. 2019, at 12:34 pm CEST#5
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Jackpotdanny wrote on 07/06/2019 at 09:39
Huhu am also back in the country

Hi olexlive why do you do everything by email? There is a Live Chat there, there you can do everything even upload documents...If you have a problem go there in the live chat they are always from 12 noon available...
Personally, I have never had a problem with Wunderino have also always paid out the next day or even the same day on my account.....u

Hi thanks for your message, but as I said my account is locked yes at wunderino. So I have no possibility to use the live chat

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Anonym

Wunderino problems with verification

8th Jun. 2019, at 10:49 am CEST#6
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Actually you can, when you are logged out there is the 'chat icon' on the bottom right.
There you can call the single problem field, which are those, which are at present here
in several threads.

In itself it is a good casino. Withdrawal went with me without Verification in 3/4 days.
However, there must be problems since a few days, because even the Roulette demo runs
runs miserably. At a certain point it hakt and the bets are always gone.
This has nothing to do with the normal lose. Unusual for Wunderino.


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olexlive
Visitor

Wunderino problems with verification

26th Aug. 2019, at 06:28 pm CEST#7
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Hello I have to write again here what purely and namely I am now waiting for about half a year that Wunderino releases me again and verified for about 3 months I do not even get answers to my e-mail and in Live Chat I am always rejected full of dirt -

Alos never again Wunderino I give it now so slowly on ...pity for the 1000€ that were still on the account

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