Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Wunderino problems with verification

Topic created on 06th Jun. 2019 | Page: 1 of 1 | Answers: 6 | Views: 4,644
olexlive
Visitor

Wunderino problems with verification

6th Jun. 2019, at 12:24 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear forum members,
I have since about 4 months problems with Wunderino when verifying and releasing my account...

I have been playing on Wunderino for some time and was always able to withdraw smaller amounts without having to verify myself, but then I had won a win of about 1800€ and wanted to withdraw it quickly and then I got an email from Wunderino that I should please Verifiezieren.
Have then everything hingeschickt and waited for an answer ...
Until I then after about 3 weeks got an email where drinne was that you have my Wunderino account temporarily blocked because I would have deposited with a third account!

For information: I have deposited at that time with the PayPal account of my mother, so the PayPal account ran on the name of my mother but I have my own bank account linked to the PayPal account of my mother conclusion is that I have then actually paid with my own account and all deposited amounts were also debited from my own account.

Then I just wrote everything in an email to Wunderino with bank statement from my account where you can see the Deposit and the ID of my mother.

After 2 months I got an email I should but please send a screenshot of the PayPal account, that I did then and now I'm waiting again 1 1/2 months for a response...

Did anyone of you ever had the same problem and did you get your account back?
And how did you go there before?

This post has been translated automatically

Saphira
Expert

Wunderino problems with verification

6th Jun. 2019, at 02:10 pm CEST#2
0 Likes

Nobody has liked this post so far
What I don't really understand: why do you wait for such a long period of time until you hear something from them? First 3 weeks after Verification and then 2 months after your explanatory mail to the casino. Was there no communication in between? I'm a bit irritated, because you stay close to the topic when it comes to such a sum

Otherwise, I think that it is generally difficult - and that in every casino - if it is not crystal clear from which account was deposited or, as in your case, the account holder is a different person than the one registered in the casino. In general, I think that you will get the money from Wunderino sooner or later, because your explanation sounds conclusive and was obviously proven. However, it seems to be known that they like to drag out the whole procedure. If I were you, I would stay on the case more vehemently and put more pressure on them. This can also be done politely

Good luck to you

This post has been translated automatically

olexlive
Visitor

Wunderino problems with verification

6th Jun. 2019, at 02:24 pm CEST#3
0 Likes

Nobody has liked this post so far

Saphira wrote on 06/06/2019 at 14:10: What I don't quite understand: why do you wait for such long periods of time to hear from them? First whole 3 weeks after Verification and then beaten 2 months after your explanatory mail to the casino. Was there no communication in between? I'm a bit irritated, because you stay close to the topic when it comes to such a sum

Otherwise, I think that it is generally difficult - and that in every casino - if it is not crystal clear from which account was deposited or, as in your case, the account holder is a different person than the one registered in the casino. In general, I think that you will get the money from Wunderino sooner or later, because your explanation sounds conclusive and was obviously proven. However, it seems to be known that they like to drag out the whole procedure. If I were you, I would stay on the case more vehemently and put more pressure on them. This can also be done politely

Good luck to you.

Yes, I've written in between already several times emails to wunderino, "what's going on now" only I did not get an answer from them

This post has been translated automatically

Jackpotdanny

Wunderino problems with verification

7th Jun. 2019, at 09:39 am CEST#4
0 Likes

Nobody has liked this post so far
olexlive wrote on 06/06/2019 14:24

Yes I have in between already often emails to wunderino written, "what is going on now" only I have not received a response from them

Huhu am also back in the country

Hello olexlive why do you do everything by e-mail? There is a Live Chat there, there you can do everything even upload documents...If you have a problem go there in the live chat they are always from 12 noon available...
Personally, I have never had a problem with Wunderino payouts also always the next day or even the same day on my account......

This post has been translated automatically

olexlive
Visitor

Wunderino problems with verification

7th Jun. 2019, at 12:34 pm CEST#5
0 Likes

Nobody has liked this post so far
Jackpotdanny wrote on 07/06/2019 at 09:39
Huhu am also back in the country

Hi olexlive why do you do everything by email? There is a Live Chat there, there you can do everything even upload documents...If you have a problem go there in the live chat they are always from 12 noon available...
Personally, I have never had a problem with Wunderino have also always paid out the next day or even the same day on my account.....u

Hi thanks for your message, but as I said my account is locked yes at wunderino. So I have no possibility to use the live chat

This post has been translated automatically

Anonym

Wunderino problems with verification

8th Jun. 2019, at 10:49 am CEST#6
0 Likes

Nobody has liked this post so far
Actually you can, when you are logged out there is the 'chat icon' on the bottom right.
There you can call the single problem field, which are those, which are at present here
in several threads.

In itself it is a good casino. Withdrawal went with me without Verification in 3/4 days.
However, there must be problems since a few days, because even the Roulette demo runs
runs miserably. At a certain point it hakt and the bets are always gone.
This has nothing to do with the normal lose. Unusual for Wunderino.


This post has been translated automatically

olexlive
Visitor

Wunderino problems with verification

26th Aug. 2019, at 06:28 pm CEST#7
0 Likes

Nobody has liked this post so far
Hello I have to write again here what purely and namely I am now waiting for about half a year that Wunderino releases me again and verified for about 3 months I do not even get answers to my e-mail and in Live Chat I am always rejected full of dirt -

Alos never again Wunderino I give it now so slowly on ...pity for the 1000€ that were still on the account

This post has been translated automatically

Hot Topics4th Nov. 2024 at 07:13 pm CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately