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Online Casinos in general: Wixstar's verification mania

Topic created on 24th Nov. 2019 | Page: 1 of 2 | Answers: 11 | Views: 3,477
jonesb
Visitor

Wixstar's verification mania

24th Nov. 2019, at 03:34 pm CET#1
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Hello:),

I have once again gambled something at the casino Wixstars (same Provider as Karamba etc.).

And have won there 5.000€ (3000€ eingrzahlt).

Now of course uploaded all documents.

After 2 days I was told everything is fine, they only need a photo of the passport, which I have already sent... but ok.

On Friday then: Thank you, we still need a photo of another identity document e.g. driver's license....

Ok I sent a picture of my driver's license there...

Then just got the mail:

Please take a picture of your passport next to your face ....


All right then just also still made.

It's awesome how they try to delay it, never had such problems at a casino....

Now wait and see whether they also, as required by other players, a notarial certification of the Persos want......


I will certainly not Deposit anything more there...


And nrin the payout I will not cancel, I begrudge them net xD

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crystal_machmeth
Experienced

Wixstar's verification mania

24th Nov. 2019, at 03:46 pm CET#2
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play best only in no account casinos where you can Deposit with Trustly and withdraw directly without Verification etc.
just look at all these complaints in the various forums

document was not accepted means play the money again please

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MarcT22186
Expert

Wixstar's verification mania

24th Nov. 2019, at 04:07 pm CET#3
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crystal_machmeth wrote on 24.11.2019 at 15:46: play best only in no account casinos where you can Deposit with Trustly and withdraw directly without Verification etc.
just look at all these complaints in the various forums

document was not accepted means play the money again please

So somehow you are a really weird bird, right? Without verification? Have you even bothered to read the terms and conditions of these OCs and Trustly on the individual data transfer stages?
No? Well then, congratulations. Trustly and the casinos you give access to ALL! Contents of your account.
Do you have a credit running? They know that! Would you be in the whorehouse and have paid again with EC? They know that! And oh shock you pay a therapist who is specialized in gambling? They know that...!
Then you better stay with Crystal Machmet!

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jonesb
Visitor

Wixstar's verification mania

25th Nov. 2019, at 05:06 pm CET#4
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Short addendum,

the picture of my perso next to me is still not confirmed, but a new mail with :
please send again the proof of address with a logo of the company...

Why they can not pack everything in 1 mail......

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upola
Legend

Wixstar's verification mania

25th Nov. 2019, at 05:15 pm CET#5
1 Like

Liked this post: Avatar von MarcT22186 MarcT22186
That's why I keep saying, get verified before you Deposit anything.

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MarcT22186
Expert

Wixstar's verification mania

25th Nov. 2019, at 05:49 pm CET#6
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jonesb wrote on 11/25/2019 5:06pm: Quick addendum,

the picture of my perso next to me is still not confirmed, but a new mail with :
please send again the proof of address with a logo of the company...

Why the des can not pack everything in 1 mail......

This is due to the system. Most of it happens automatically. If a picture is missing, it is marked in your master data and a mail is sent out, the same for faulty pictures (with details if necessary)
Nowadays, hardly anything is done manually, especially in end customer support, but that's the case almost everywhere

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Kleinkariert
Expert

Wixstar's verification mania

25th Nov. 2019, at 10:22 pm CET#7
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MarcT22186 wrote on 11/25/2019 at 5:49 pm
This is of due to the system. Most of it happens automatically. If a picture is missing it will be marked in your master data and a mail will go out, the same for faulty pictures (with details if necessary)
Nowadays, hardly anything is done manually, especially in end customer support, but that's the case almost everywhere.

If at all, this is due to a bad system. An automatic system can also summarize since it already knows what is missing. Here is now clearly stalled.

Play the game and give everything. Afterwards no more there playing is normal for these people there that to pull off. Karamba is also known to cancel / cancel with Cashback offers to animate. With such high sums, the then already very creative.

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MarcT22186
Expert

Wixstar's verification mania

25th Nov. 2019, at 10:36 pm CET#8
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Kleinkariert wrote on 11/25/2019 at 10:22 pm
This is if anything due to a bad system. An automatic system can also query summarily since it already knows what is missing. Here is now clearly stalling.

Join the game and give it your all. Afterwards no more there playing is normal for these people there that to pull off. Karamba is also known to cancel / cancel with Cashback offers to animate. With such high sums, the then already very creative.

May be, I do not really think much of the page
My answer was also only aimed at why the mails go out individually and this is usually due to rather simple systems or poor processing. But I don't accuse anyone of the latter if I don't know how they work

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Cheeseburger
Experienced

Wixstar's verification mania

26th Nov. 2019, at 12:36 pm CET#9
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I would never Deposit in a casino that
thinks it is the star of wanking

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jonesb
Visitor

Wixstar's verification mania

26th Nov. 2019, at 01:44 pm CET#10
1 Like

Liked this post: Avatar von MarcT22186 MarcT22186
In the meantime, they finally verified me , and the AU payment was also approved.

However, the support does not want to give me the Trustly transaction ID....
Very funny, well wait until tomorrow noon and hope ^^

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