Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Withdrawal over 5000€ - iGame Verification

Topic created on 01st Mar. 2019 | Page: 1 of 2 | Answers: 16 | Views: 4,390
abicim

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 04:41 pm CET#1
0 Likes

Nobody has liked this post so far
The following facts:
I registered on iGame and deposited 2 x 30€ by credit card. won 770€, requested withdrawal and had the money in the account the next day.

A week later I play together with a colleague and we Deposit through his bank account via instant transfer. A bonus has also been activated with a turnover requirement 875€.

Played here and there with high stakes: 8000€ win and the turnover requirements have been met. The bonus is considered finished or fulfilled in the profile.

Now I requested withdrawal on Monday and was asked to verify. I have fully verified myself and my colleague. Since I sent in the last documents (proof of credit card) on Tuesday, I am unfortunately put off via live chat.
My case has now probably top priority. Unfortunately, however, still nothing in the mailbox.

Now you read about iGame quite little on the net. What are the experiences of the players here with iGame? Is it normal that the Verification takes such a long time?

In addition to the documents I was asked for a statement, why the deposit came from a foreign account. I gave the statement truthfully and apologized.

Am I worrying unnecessarily?

This post has been translated automatically

m****9

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 04:48 pm CET#2
0 Likes

Nobody has liked this post so far
Depositing from someone else's bank account could be a problem. You may need to submit a power of attorney from the account holder. The payout may take a maximum of 3 business days according to the terms and conditions. I have had only positive experience with IGames so far, I have not had to verify myself yet, but I have also never paid out over 1K.

This post has been translated automatically

abicim

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 04:54 pm CET#3
0 Likes

Nobody has liked this post so far
Regarding the account holder, I have sent his identity card and proof of address. If required, I also sent the power of attorney, but so far I have not been asked for anything else.

This post has been translated automatically

Timo0510
Top Member

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 05:05 pm CET#4
0 Likes

Nobody has liked this post so far
If they explicitly list it in their terms and conditions, which I assume, you have unfortunately had bad luck.Some casinos are accommodating, pay out and explicitly point out for the next time.Others again use these terms and conditions very happy to not have to pay out the coal.

This post has been translated automatically

abicim

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 05:39 pm CET#5
1 Like

Liked this post: m****9
According to customer service, the Deposit from a third party is no longer the problem and has been clarified. I was just asked again for 2 proofs. Let's see what happens.

This post has been translated automatically

m****9

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 05:45 pm CET#6
0 Likes

Nobody has liked this post so far
If there are no problems with the foreign account and you have adhered to the bonus conditions, then you have nothing to worry about! You can keep us up to date!

This post has been translated automatically

abicim

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 06:45 pm CET#7
0 Likes

Nobody has liked this post so far
I guess the problem is with the credit card. I only use it for online payments, as I no longer have the plastic card. As proof, I sent in my customer financial status from the bank, which lists all my accounts including the credit card with name, etc. What alternative can I submit?

This post has been translated automatically

m****9

Withdrawal over 5000€ - iGame Verification

1st Mar. 2019, at 07:15 pm CET#8
0 Likes

Nobody has liked this post so far
abicim wrote on 03/01/2019 6:45 pm: problem seems to be with the credit card. I only use it for online payment as I no longer have the plastic card. As proof I sent in my customer financial status from the bank which lists all my accounts including the credit card with name etc. What alternative can I submit?

Support will tell you what you are missing for verification. For me, a bank statement not older than 3 months has always verified my bank details and address. And a passport front and back. I always pay with Paysafe card or online wallet (skrill, ecopayz) and have no experience with credit cards.

This post has been translated automatically

abicim

Withdrawal over 5000€ - iGame Verification

5th Mar. 2019, at 03:30 pm CET#9
0 Likes

Nobody has liked this post so far
As before, nothing has happened and customer service puts me off. When I ask when I can expect an answer, I get the answer "a few days". Sucks!

This post has been translated automatically

stevo11984
Amateur

Withdrawal over 5000€ - iGame Verification

5th Mar. 2019, at 05:44 pm CET#10
0 Likes

Nobody has liked this post so far
abicim wrote on 05/03/2019 at 15:30: Still nothing has happened and customer service puts me off. When I ask when I can expect an answer, I get the answer "a few days". Sucks!

Such things, in my opinion, are simply proof that casinos will never change and are cartels.
Bonus is always immense and thus in most cases casino wins. But should the customer ever bring in such wins, there are such delays...
I press you firmly the ladies!

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:38 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately