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Online Casinos in general: Winsane big win (Page 2)

Topic created on 11th Feb. 2025 | Page: 2 of 3 | Answers: 36 | Views: 2,122
katenki
Visitor

Winsane big win

12th Feb. 2025, at 01:13 pm CET#16
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Can anyone help me with the Verification or what I can do? I just can't get any further. There always seems to be something missing or wrong. I would be interested to know if anyone here has ever received a payout from Winsane. I'm getting really desperate...

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Langhans_innen
Elite

Winsane big win

12th Feb. 2025, at 01:36 pm CET#17
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What was requested and what was rejected? Was any reason given for this?

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Donnie
Elite

Winsane big win

12th Feb. 2025, at 01:40 pm CET#18
3 Likes
I have no experience with the casino group, I have accounts but neither paid out nor verified. Just contacted the Live Chat while not logged in. Supporter Scofield came straight on the line and answered quickly, precisely and helpfully. The following documents are required for Verification:

You can securely upload your documents by logging into your casino account and visiting the "Verification" tab in the "My Account" section.

1) Proof of Identity. It must include the following:
-Your photo
-Your name
-Your date of birth
-Expiration date of the document
Examples: Identity card, passport, driver's license.
Please note that scans and screenshots of the photos are not accepted.
Also make sure that the background of the photo of the ID document is different and not monochrome.

2) Proof of address. It must not be older than 90 days and must include the following:
-Your name
-Address indicated in the profile
-Date of issue of the document
Examples: Utility bill, bank statement.
Please note that statements from virtual banks or mobile phone bills are not accepted.

3) Please upload proof of the card and IBAN used for the last depositor at our casino.

-We kindly ask you to provide a bank statement or a photo of the bank card. The document should clearly show your name and IBAN. This documentation will serve as proof of the specified bank account from which your funds will be withdrawn.

-Please upload a photo of the bank card used for depositors showing: the name, expiration date, first 6 and last 4 digits; for security reasons, the CVV and middle digits should be hidden.
If the card is virtual, please upload a bank statement showing the account holder's name and card digits.
Pictures of both the front and back of the credit card are required.
Please note that screenshots and scanned cards will not be accepted as proof of the card

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Donnie
Elite

Winsane big win

12th Feb. 2025, at 01:45 pm CET#19
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ID card already strange with the different background, maybe take a photo with a nature background, so go out and take a photo outside in daylight. Maybe place the ID card on a bench or a sidewalk and then take a photo

For proof of address, you can also get a registration certificate from the district office if you have nothing else at the moment. An electricity bill with the customer number blacked out should actually be sufficient. What does the support team say?

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Twfarcry6
Amateur

Winsane big win

12th Feb. 2025, at 01:49 pm CET#20
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You have to do everything exactly as they say. I often had problems there too. Use your electricity provider. As proof of address. And have them send you a picture of what a selfie should look like. You have to take it with the self-timer on your cell phone. So put your cell phone down. Then take a selfie with your ID in your hand. And whatever else they want with background etc. And then your payment method. If you know how, it's easy

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Twfarcry6
Amateur

Winsane big win

12th Feb. 2025, at 01:51 pm CET#21
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Donnie wrote on February 12, 2025 at 1:45 pm: ID card already strange with the different background, maybe take a photo with a nature background, so go out and take a photo outside in daylight. Maybe put ID on a bench or sidewalk and then take photo

For proof of address, you can also get a registration certificate from the district office if you have nothing else at the moment. An electricity bill with the customer number blacked out should actually be sufficient. What does the support team say?

They don't accept a registration certificate. Electricity Provider is the best

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katenki
Visitor

Winsane big win

12th Feb. 2025, at 02:04 pm CET#22
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First of all, thanks for all the answers, it all seems pretty complicated to me. I just keep getting sent everything I have to hand in, but never exactly what's missing or what's wrong. I'm now also worried about my data because they want a selfie etc. too. In the meantime, the win just feels bad because I'm afraid they'll use my data to open new bank accounts or something.



Twfarcry6 wrote on February 12th, 2025 at 1:51 pm:

They do not accept a certificate of registration. Electricity Provider is the best

Have you ever paid money there?

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Donnie
Elite

Winsane big win

12th Feb. 2025, at 02:05 pm CET#23
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Twfarcry6 wrote on 12.02.2025 at 13:49: You have to do everything exactly as they say. I often had problems there too. Use the electricity provider. As proof of address. And have them send you a picture of what a selfie should look like. You have to do it with self-timer from your cell phone. So put your cell phone down. Then take a selfie with your ID in your hand. And whatever else they want with background etc. And then your payment method. If you know how, it's easy

But you can see how this casino group turns you off with their nonsense presentation of the documents, especially with selfies such casinos can be annoying

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Langhans_innen
Elite

Winsane big win

12th Feb. 2025, at 02:11 pm CET#24
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katenki wrote on February 12, 2025 at 2:04 pm:

First of all, thanks for all the answers, it all seems pretty complicated to me there. I just keep getting sent what I have to hand in, but never exactly what is missing or what is wrong. I'm now also worried about my data because they want a selfie etc. too. In the meantime, the win just feels bad because I'm afraid they'll use my data to open new bank accounts or something.




Have you ever paid out money there?

They don't even have bad reviews and they won't open bank accounts. They're obviously more of the unpleasant "Team Verification" variety, but for 13,000 you can let yourself be annoyed I've had many a nervous breakdown for just a hunny...so go for it: once the money is there, everything is forgotten.

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bruffl
Expert

Winsane big win

12th Feb. 2025, at 02:49 pm CET#25
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If they didn't want to pay out at all,
they would take their time with your documents and not reply within hours.
And if they want the data 10 times, you send it to them 10 times. It's 13k.
At some point, they won't be interested any more.
You don't need to worry about your data. They won't be able to open an account with your photos.

I also wouldn't ask if you can pay out using another payment method (crypto).
It's best to Deposit another 50 euros with crypto and then try to pay out using it.

Ktypto also sounds much more complex than it is,
you can also get good help with this here.

Surely you're not from Austria?

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katenki
Visitor

Winsane big win

12th Feb. 2025, at 03:28 pm CET#26
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bruffl wrote on February 12, 2025 at 2:49 pm:


Surely you are not from Austria?

no I come from Germany

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DieWunderharke5000
Expert

Winsane big win

12th Feb. 2025, at 04:12 pm CET#27
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Keep calm, send documents several times if necessary and for heaven's sake DON'T SPEND THE MONEY OUT OF FRUSTRATION!!!!

Of course, they will try everything to make you gamble away part or all of your win. This will certainly go on for days until you can finally pay out, so the most important thing is to keep calm and stop playing.

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katenki
Visitor

Winsane big win

12th Feb. 2025, at 05:05 pm CET#28
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I have now tried to verify myself again. Now they have a problem with my bank statement because I have blacked out the transfers. They now want one without me blacking out the transfers etc. Is that normal? I don't want to reveal everything

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Donnie
Elite

Winsane big win

12th Feb. 2025, at 05:11 pm CET#29
0 Likes

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katenki wrote on 12.02.2025 at 17:05: I have now tried to verify myself again. Now they have a problem with my bank statement because I have blacked out the transfers there. They now want one without me blacking out the transfers etc. Is that normal? I don't want to reveal everything

In my case, for example, they also wanted open account statements from Playboom or Mifinity. They closed the accounts directly, I don't do that. Yes, casinos can ask for that, especially for larger sums. It's up to you whether you want to upload it or not, but if you have PDF statements you can edit them a little. I think they won't pay out without following up on their request😒


Open account statements are none of your casinos' or e-wallets' business🖕

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WithoutWings
Expert

Winsane big win

12th Feb. 2025, at 05:13 pm CET#30
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Yes, unfortunately this is normal with the groups, everything has to be exactly as they want it. I would never pay out this amount to an account, as you run the Risk of it being frozen or the account being terminated, including a complaint. But first verify that it works, always ask in the chat exactly what is still missing or was wrong. It's stressful but it will work.

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