Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Wins from spins are not credited - Gamomat / Big5Casino

Topic created on 07th Feb. 2020 | Page: 1 of 2 | Answers: 17 | Views: 4,092
xxjj19
Experienced

Wins from spins are not credited - Gamomat / Big5Casino

7th Feb. 2020, at 08:41 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

i have a question for the "community

I noticed yesterday morning at Big5Casino that the win from one or more spins was not added to my balance.

Example:

Balance 1,89 Euro
Spin on 0,05 Euro on Crystal Ball (Gamomat)
Balance 1,84 Euro
Win with the spin (3 x Q) makes 0,05 Euro
"Take win" pressed = Balance still 1,84 Euro

Something doesn't fit there.

I tried to make it clear to the support...so far I should provide screenshots...Haha, then even more money is gone. Lt. chat yesterday evening, was answered that they have technical problems.

Lt. History is always only the BET amount deducted and not the WIN credited.

Likewise, I have played there Dragon Horn (Thunderkick). Spin on 0,10 Euro started, game runs on but not to end (connection is 100Mbits). The money was deducted from my balance though. The game is not displayed in the history.

Question in the round: Did you notice something similar yesterday?

It is not about the 0.10 euros, but rather about the principle.

I deposited yesterday a 10, - er and this almost played with small bets to the end, until it is then somehow struck me.

Thank you!

This post has been translated automatically

xxjj19
Experienced

Wins from spins are not credited - Gamomat / Big5Casino

18th Feb. 2020, at 02:22 pm CET#2
0 Likes

Nobody has liked this post so far
Has no one had this experience?

The case is now between Big5 and the game providers.


This post has been translated automatically

nadja1818

Wins from spins are not credited - Gamomat / Big5Casino

18th Feb. 2020, at 06:49 pm CET#3
0 Likes

Nobody has liked this post so far
Hey I had exactly the same problem today... also Crystal Ball .
. played at press luck ... had free spins and even full screens and it was nicjt booked but everything attracted ... have you reached my customer service??

This post has been translated automatically

xxjj19
Experienced

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 08:23 am CET#4
0 Likes

Nobody has liked this post so far
Hi,

no, so far I only have the feedback that it is under review.

Will probably come to nothing, because you do not make a screenshot before and after each spin.

Has been after an "update" in the Big5. I had also played Thunderkick Dragon Horn. The spin started, the money was deducted and the slot was cancelled. The money was gone, of course.

This post has been translated automatically

Cole666
Top Member

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 10:07 am CET#5
0 Likes

Nobody has liked this post so far
Had the same problem. But already back 2 weeks ago. Tried to reach the chat but never reached anyone. Have then given up

This post has been translated automatically

nadja1818

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 01:18 pm CET#6
0 Likes

Nobody has liked this post so far
so press luck has probably no plan what my problem is ... and offered me 10 free spins ... was the very last time for me and have arranged the deletion of my account... they can trace every twist and then put on stupid is just really sucks!!! since it's about the principle ... 10 euro or 10 free spins which are then tied to bonus conditions in the case if you win something is real shit

This post has been translated automatically

xxjj19
Experienced

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 01:36 pm CET#7
0 Likes

Nobody has liked this post so far
Cole666 wrote on 02/19/2020 at 10:07 am: Had the same problem. But already back 2 weeks ago. Tried to reach the chat but never reached anyone. Gave up on it then.


in the Big5? The chat is only available from 12 to 24.

This post has been translated automatically

xxjj19
Experienced

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 01:39 pm CET#8
0 Likes

Nobody has liked this post so far
nadja1818 wrote on 19.02.2020 at 13:18 clock: so press luck has probably no idea what my problem is ... and offered me 10 free spins ... was the very last time for me and Have the deletion of my account... the can trace every twist and then put on stupid is just really sucky !!! since it's about the principle ... 10 euro or 10 free spins which are then tied with bonus conditions in the case if you win something is right shit


Exactly...it's about principle. It's already a world full of mistrust and then something like this. Makes it even less fun.

I see the same, I'm still waiting for the feedback on the game Provider, what comes out of it. Should again expect Big5 show no goodwill, then I will close all my 5 accounts with the Condor Group permanently.

You do not have to put up with everything and there are enough others.

This post has been translated automatically

nadja1818

Wins from spins are not credited - Gamomat / Big5Casino

19th Feb. 2020, at 04:40 pm CET#9
0 Likes

Nobody has liked this post so far
i find it however really under all sow, that on E-Mail at all nicjt is received ...

This post has been translated automatically

RoyLofe
Rookie

Wins from spins are not credited - Gamomat / Big5Casino

26th Feb. 2020, at 06:26 am CET#10
0 Likes

Nobody has liked this post so far
xxjj19 wrote on 07/02/2020 at 08:41: Hello,

i have a question for the "community"

I noticed at Big5Casino yesterday morning that the win from one or more spins was not added to my balance.

Example:

Balance 1,89 Euro
Spin on 0,05 Euro on Crystal Ball (Gamomat)
Balance 1,84 Euro
Win with the spin (3 x Q) makes 0,05 Euro
"Take win" pressed = Balance still 1,84 Euro

Something doesn't fit there.

I tried to make it clear to the support...so far I should provide screenshots...Haha, then even more money is gone. Lt. chat yesterday evening, was answered that they have technical problems.

Lt. History is always only the BET amount deducted and not the WIN credited.

Likewise, I have played there Dragon Horn (Thunderkick). Spin on 0,10 Euro started, game runs on but not to end (connection is 100Mbits). The money was deducted from my balance though. The game is not displayed in the history.

Question in the round: Did you notice something similar yesterday?

It is not about the 0.10 euros, but rather about the principle.

I deposited a 10, - er yesterday and this almost played with small bets to the end, until it is then somehow struck me.

Thank you!


... and I thought I was stupid...

Could observe the exact same thing. Thanks for the thread. It seems you have to pay attention to everything lately....

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 09:56 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately