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Online Casinos in general: WINFEST OC - strange terms and conditions interpretation?!

Topic created on 09th Oct. 2018 | Page: 1 of 1 | Answers: 5 | Views: 2,045
Begbie
Elite

WINFEST OC - strange terms and conditions interpretation?!

9th Oct. 2018, at 02:23 pm CEST#1
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I pulled in a 10 euro win on Fancy Fruits with a 0.50 ct bet and then pushed up the ladder to 15 euros and accepted.

Winfest says that was a spin where I bet over 5 euros and thus violated the Maxbet Rule of 5 euros (had used a bonus).

What I am wondering now is why these two events, i.e. the origin bet of 0.50 Ct and the subsequent ladder bet of 10 Euros, are separated?

I see that actually so that this is still the same game and not by pressing the ladder function a new game is started.

Or do I have there a comprehension problem?


By the way, Winfest did not cancel my payout! They just warned me to pay attention to it in the future. Next time the win would be gone.

Fine move from them, there are OCs that are stricter.

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Emx81
Top Member

WINFEST OC - strange terms and conditions interpretation?!

9th Oct. 2018, at 02:36 pm CEST#2
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Hmm, find the also quite ok, except for the slot selection, could be more.
For me, the start spin is the bet, the rest then win.
Agb s halt...

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Rasmik12
Top Member

WINFEST OC - strange terms and conditions interpretation?!

9th Oct. 2018, at 02:52 pm CEST#3
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Hasn't it already been pointed out that the gamble function may be used with Bonus money?
I think I have already read it here.

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Begbie
Elite

WINFEST OC - strange terms and conditions interpretation?!

9th Oct. 2018, at 03:00 pm CEST#4
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i had also first in mind, but then the support but would have formulated the same. the violation was according to support this:

We have determined that you have violated our bonus conditions. More than € 5 per game round/spin was wagered while the bonus was active (Article 4 of the bonus conditions).

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Anonym

WINFEST OC - strange terms and conditions interpretation?!

9th Oct. 2018, at 03:43 pm CEST#5
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Many Online Casinos interpret this way, some write it explicitly and some do not. The money you can forget in this case to 100% (at least MGA and Askgambler will shoot down a complaint), unless the casino shows "goodwill". Maybe that can be regulated, but I mean if they are now strict with such small sums, it will not be better with higher.

If I have bad experience with a casino, then I avoid it first and give the casino maybe later a second chance. But if I'm already thrown around the ears at such a stressful little thing, then it's a no-go for me for life (including partner casinos). That it is the terms and conditions may well be, but you know that these terms and conditions were not written because of money laundering or for the benefit of "fair play"...

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Begbie
Elite

WINFEST OC - strange terms and conditions interpretation?!

10th Oct. 2018, at 08:23 am CEST#6
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had described the Winfest again, as a response came this:

I have checked your situation again. I must conclude that you are absolutely right!
I sincerely apologize for the warning message I sent earlier.

still to the info..

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