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Online Casinos in general: Why do you get kicked out of a chat for no reason?

Topic created on 15th Jul. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,566
Anonym

Why do you get kicked out of a chat for no reason?

15th Jul. 2020, at 10:12 pm CEST#1
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I have had it happen to me 2 times in my entire time as a gamer that I get kicked out of a chat by support.

Once at Casino Gods when I asked nicely about my withdrawal and once at Platincasino just now when I pointed out possible server errors

I don't know what I did wrong because I was always polite and normal

I wonder where bad service bginnt and why the support partly reacts quite annoyed to some topics. Do they have somewhere a bulletin board hanging with words that customers may not use or should 🤭

Cans yes understand when customers behave like the ax in the forest in the chat or insulting. But if you ask what normal and is thrown out directly, I find highly customer unfriendly.

Since one feels really well cared for as a paying customer (irony) and one hardly dares to address anything at the support. Because somehow you always have to watch what you say and think 5 times whether you say something. But the support is there for questions and help. I am just astonished. In the negative sense

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Cheeseburger
Experienced

Why do you get kicked out of a chat for no reason?

15th Jul. 2020, at 10:28 pm CEST#2
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Liked this post: Avatar von crystal_machmeth crystal_machmeth, Avatar von Jenn-R Jenn-R
then you'd better take your money to a place that is really customer-friendly.

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Anonym

Why do you get kicked out of a chat for no reason?

16th Jul. 2020, at 12:09 am CEST#3
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Cheeseburger wrote on 07/15/2020 at 10:28 pm: then you better carry your money to where they are really customer friendly.

Nope, no more desire to carry my money anywhere at all as far as OC is concerned such actions just turn me off

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Anonym

Why do you get kicked out of a chat for no reason?

16th Jul. 2020, at 11:11 am CEST#4
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Cheeseburger wrote on 07/15/2020 at 10:28 pm: then you better carry your money to where they are really customer friendly.

At the moment Casumo is also very unfriendly, in the chat I also asked quite politely why I have not received an email that my win was accepted.My God was the chat employee p**sed off, he said I'll check, after an eternity he said the sum is instructed, but he gave me a wrong sum, and before I could tell him that, bang I was thrown out.I back in, and told him that the sum is wrong, which he gave me.Since he was very displeased and said, I have them but already said that the sum was instructed.And without wishing nice day, bang I was thrown out again.Since then I'm also waiting days until I get a message whether my win was accepted.You may not win, and already biste with them an ass.Also with the payout I'm waiting lately days on it, was otherwise always on the next business day on it, is really awesome what's going on there.

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Nickii45
Expert

Why do you get kicked out of a chat for no reason?

16th Jul. 2020, at 11:20 am CEST#5
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Yes, I sometimes ask myself that too🙄
They act as if they have to pay everything out of their own pocket.
Even better I am of the opinion that they have no idea 😖

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x****Y

Why do you get kicked out of a chat for no reason?

16th Jul. 2020, at 11:26 am CEST#6
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Spontimonti wrote on 07/15/2020 at 22:12: It has happened to me 2 times in my entire time as a gamer that I get kicked out of a chat by support.

One time at Casino Gods when I asked quite nicely about my withdrawal and one time at Platincasino just now when I pointed out possible server errors

I don't know what I did wrong because I was always polite and normal

I wonder where bad service bginnt and why the support partly reacts quite annoyed to some topics. Do they have somewhere a bulletin board hanging with words that customers may not use or should 🤭

Cans yes understand when customers behave like the ax in the forest in the chat or become insulting. But if you ask what normal and is thrown out directly, I find highly customer unfriendly.

Since one feels really well cared for as a paying customer (irony) and one hardly dares to address anything at the support. Because somehow you always have to watch what you say and think 5 times whether you say something. But the support is there for questions and help. I am just astonished. In the negative sense.

Maybe it's because no one has thrown you out. At LeoVegas, for example, it is so, you go via cell phone in the Live Chat, he throws you out at some point just like that. You have to switch every 2-3 minutes on the LeoVegas site between casino and sports, so that the site does not think you are inactive, and throws you out of the chat. Can it be on your pages because of this?

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Anonym

Why do you get kicked out of a chat for no reason?

16th Jul. 2020, at 11:37 am CEST#7
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i have yesterday morning a withdrawal requested at Casumo, is now already 26 hours ago, is still pending.Otherwise, I had at the latest after 1 hour notice.Is really awesome makes no fun more the wait only that I break off, that was never so at Casumo.My wife said, there are enough casinos just play somewhere else, if they have become so stupid.I think you should really look for another casino, with time, they will be displeased with you.

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tEquilA
Amateur

Why do you get kicked out of a chat for no reason?

18th Jul. 2020, at 12:23 am CEST#8
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Spontimonti wrote on 07/15/2020 at 22:12: It has happened to me 2 times in my entire time as a gamer that I get kicked out of a chat by support.

One time at Casino Gods when I asked quite nicely about my withdrawal and one time at Platincasino just now when I pointed out possible server errors

I don't know what I did wrong because I was always polite and normal

I wonder where bad service bginnt and why the support partly reacts quite annoyed to some topics. Do they have somewhere a bulletin board hanging with words that customers may not use or should 🤭

Cans yes understand when customers behave like the ax in the forest in the chat or become insulting. But if you ask what normal and is thrown out directly, I find highly customer unfriendly.

Since one feels really well cared for as a paying customer (irony) and one hardly dares to address anything at the support. Because somehow you always have to watch what you say and think 5 times whether you say something. But the support is there for questions and help. I am just astonished. In the negative sense.

The real problem with chat support is probably not even the casino itself. You are not chatting with Platincasino or something, but with a call center that works on their behalf. And in these call centers there are often people who are poorly paid, don't want to work late shifts and sometimes just aren't the brightest candle on the cake. With 8€ an hour pay, they just shit on you or your request. More than the dismissal they can not get if they are unfriendly. And hey, whether you get ALG or 8 Taler...the account balance at the end of the month is the same.

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